UX Planet

APRIL 17, 2025

While UX is all about creating a delightful customer journey, CRO zeroes in on converting those delightful moments into actual sales. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. The answer is a resounding yes.

UX 105

UX Customer Experience User Testing Customer Feedback 105

Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. There is no point in worrying about the product details and writing user stories if a sound product strategy is missing. A Cyclic Process.

Product Strategy 349

Product Strategy Strategy Vision Product Research 349

Alchemer Mobile

APRIL 27, 2021

While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Why are customers suddenly churning? KEY METRICS: Customer lifetime value (LTV).

User Testing 245

User Testing Product Management Product Manager Customer Experience 245

Product Innovation Educators

NOVEMBER 22, 2021

The Kano Model uses two axes—satisfaction and execution—and shows how customer satisfaction depends on execution for each feature. It divides customer preferences into five different categories: Basic functionality—features customers expect, e.g., voice calling capability on a mobile phone. Innovation Quote.

Customer Experience 213

Customer Experience Weak Development Team Customer Satisfaction Advertising 213

Product Innovation Educators

AUGUST 17, 2020

A larger perspective, and one that our guests shares is Customer Validation. We discuss how to use the various types of product tests, including alpha, beta, and delta tests, to judge product performance, customer satisfaction, and areas for improvement. Click here to download the Action Guide. Innovation Quote.

User Testing 311

User Testing Product Research Feedback Software Testing 311

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. A certain amount of downloads? A high average revenue per user? Again, kindly encourage them to download your app and remind them that a little coverage goes a very long way. Common Reasons for Apple App Store Rejections.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

OCTOBER 20, 2024

You’ve just downloaded the hottest new app everyone’s talking about. ” This form of nurturing yields certain advantages: Consistent customer experience : Automation allows for tailored experiences based on individual customer data. It also ensures that the process is standardized for all customers.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Alchemer Mobile

APRIL 18, 2019

One of the big selling points of PWAs is that unlike native apps, they don’t need to be downloaded before use. They work like web pages in that respect, but they also offer functionality like push notifications, speedy caching, and much more to provide a slick user experience. This is the exact purpose of a PWA.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

Intercom, Inc.

JUNE 8, 2021

Another survey reveals that 84% of businesses report an uplift in revenue as one of the primary benefits of improving their customer experience. Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? Enhanced customer satisfaction (58%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

MARCH 21, 2018

Take our conversation ratings feature, which is our way for businesses to measure and understand customer satisfaction. What’s most compelling to a buyer isn’t how they can measure customer satisfaction, but rather how they can take specific actions (or not) based on that insight.

Marketing 223

Marketing Customer Satisfaction Differentiation Banking 223

Roman Pichler

DECEMBER 4, 2023

You can download the tool together with a handy checklist from my website. Suppose you find yourself faced with a problem like declining engagement, poor retention, or low customer satisfaction. While it’s great to capture the strategy of a product, it’s usually not enough.

Product Research 348

Product Research Product Strategy Strategy Research Software 348

Intercom, Inc.

APRIL 6, 2020

Their Quickstart keyless technology means that workers can download a virtual key and start driving without needing to meet car owners. The flexibility of the Messenger has been crucial to Hiyacar’s success in driving customer satisfaction, allowing members to remain supported 24/7. Recent TrustPilot review.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Product Innovation Educators

JANUARY 25, 2021

During maturity, product managers focus on retaining customers and sustaining their market share. They stay aligned with how the value to the user is evolving. Their goal is to deliver customer satisfaction and customer delight. Click here to download the Action Guide. ROI (Return on Investment).

Customer Experience 310

Customer Experience Management Management Naming 310

Intercom, Inc.

JULY 14, 2020

The emergence of real-time chat has made responding to customers’ conversations in real time easier and in turn, has changed customer expectations forever. Today, customers expect fast, efficient, and personal help. Although businesses are seeing the benefits of real-time chat – improved customer satisfaction, retention, etc. –

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Alchemer Mobile

APRIL 27, 2021

While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Why are customers suddenly churning? KEY METRICS: Customer lifetime value (LTV).

User Testing 162

User Testing Product Management Product Manager Customer Experience 162

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Product Innovation Educators

OCTOBER 16, 2023

When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Intercom, Inc.

MAY 18, 2021

And the results speak for themselves: the reported business benefits of conversational support include improved customer retention, increased business efficiency, enhanced customer satisfaction, and so much more. Get your copy of the thought leadership paper. Ready to get started?

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Product Innovation Educators

DECEMBER 6, 2021

In our book, we’ve added some enhancements to design thinking: Pre-Ideation: Business outcomes: Identify your goal, like increasing upsell, reducing call-handling time, or increasing customer satisfaction. Click here to download the Action Guide. Useful links: Check out Howard’s book Winning Digital Customers.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Intercom, Inc.

MARCH 31, 2021

Download The Ultimate Guide to Conversational Support. At Intercom, we use a framework called the Conversational Support Funnel to deliver efficient, personal support to our customers. Monitoring this figure over time will let you know how successfully you’re meeting your customer expectations.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Userpilot

OCTOBER 19, 2024

Include any bug fixes Inform users about any issues that have been resolved without overwhelming them with technical details. For example, if a bug causes the app to crash when uploading large files, simply communicating the problem and resolution can improve user satisfaction. What should the release notes template avoid?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Intercom, Inc.

JULY 1, 2020

At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers. We’ve seen great success, including an improved rate of automated resolution, high customer satisfaction, and increased retention. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. They’re not struggling with export functionality.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

JULY 18, 2024

NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. Analyze the user journey of promoters and replicate their positive experiences for detractors to enhance customer satisfaction. while the median NPS is 39. What is NPS?

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Mind the Product

OCTOBER 9, 2017

Consumers still read reviews and do their own research, but now before buying the product, they like to download and play around on the product’s app. In the end, your product design should promote a better life for your users. Today however, many products are accompanied by an app, which affects this buying behavior.

Research Software 185

Research Software User Testing Product Research Customer Experience 185

Userpilot

APRIL 30, 2025

To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers. Customer effort score (CES) : To measure ease of use. Customer satisfaction (CSAT) : To rate specific interactions.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

The Product Coalition

DECEMBER 28, 2022

Offshore development teams want to create a better user experience by making interactive, intuitive, and user-friendly mobile apps. Benefits of app development: App development increases the number of users through customer engagement, customer satisfaction, efficiency improvement, etc.

Research Software 148

Research Software Web Development Web Developers Development 148

Intercom, Inc.

MAY 25, 2021

Here’s what survey respondents and industry leaders have to say about the irreversible changes to customer support – and how you can use these insights to future-proof your team. Download your copy of the thought leadership paper now. Messaging is rapidly becoming a key channel for customer support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

MAY 17, 2025

App download(acquisition): The app store page converts that curiosity into an install. App download: TikTok and Spotify Installing your app is a users first yes. Expert tip: Grant users a small but authentic win in under three to five taps, and theyll gladly come back to learn about more advanced features.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Alchemer Mobile

APRIL 11, 2018

So, when looking at these metrics, it shouldn’t be just about your product’s performance or health, it should be about whether your customer is satisfied or not. For example, when considering session length, the simple view is that longer is better, because the customer is more engaged with your application.

Data Visualization 140

Data Visualization Customer Experience Research Software User Testing 140

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Alchemer Mobile

DECEMBER 31, 2020

Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. Learn how Alkami uses Apptentive in-app mobile surveys to increase ROI for Advantis Credit Union and improve customer satisfaction, loyalty, and retention. However, I’ll let our data speak for itself.

Data Visualization 147

Data Visualization Marketing User Testing Product Management 147