Gainsight

MAY 31, 2023

The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction. Gainsight CS, the company’s customer success platform, has earned accolades from G2 in two different categories.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. I also love the example of Figma.

Research Software 111

Research Software Feedback Software User Testing Product Research 111

UX Planet

FEBRUARY 1, 2024

Technology Adoption With the increasing penetration of smartphones and internet connectivity, there is a growing opportunity to leverage technology for financial inclusion. Mobile applications can provide a convenient and accessible platform for users to manage their finances. Regulatory changes and technological advancements.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Gainsight

MARCH 21, 2024

This shift towards proactivity and efficiency is bridging the gap between Support and Customer Success, ultimately driving customer satisfaction and retention. While enterprise data may never be perfect, AI technology is evolving to self-clean and improve over time.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

The Product HQ

APRIL 20, 2024

Some additional benefits of agile team collaboration include the continuous improvement of code quality, a reduction in conflicting work streams, and overall multi-functionalism within the enterprise. This in turn increases the margin for product success and customer satisfaction.

Agile 52

Agile Weak Development Team Feedback Software Software Review 52

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation touches every corner of an organization—from the way they interact with customers to the way they design products and services.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

SEPTEMBER 15, 2022

Customer intelligence (CI) is the process of collecting data at every stage of the user journey and from external sources. SaaS companies use CI data to derive insights into unmet customer needs and take action to improve customer satisfaction. customer feedback, feature usage). Forecast customer behavior.

Feedback Software 94

Feedback Software Research Software Analytic Tools Data Visualization 94

Userpilot

AUGUST 15, 2022

You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. What are the benefits of customer sentiment analysis? In-app guidance. Survicate NPS Analytics.

Feedback Software 89

Feedback Software Data Visualization Analytic Tools User Testing 89

Userpilot

MAY 26, 2024

Userpilot’s robust analytics tools empower product teams to make data-driven decisions, improve user onboarding processes, and enhance overall user satisfaction and retention. Userpilot Specs Price : Based on Monthly Active Users (MAU). Improves user journey and marketing decisions. No in-app engagement or surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Enterprises use continuous improvement in software development or data automation solutions.

Reporting Tools 127

Reporting Tools Software Developers Software Development Feedback Software 127

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. An Agile transformation is a rethinking and reworking of how your organization engages technology, people, and processes to achieve specific business outcomes. Customer Satisfaction. From organizational silos to legacy technology.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

OCTOBER 31, 2023

Onboarding calls are a way to onboard new users over the phone, taking them through key product functionality in a personalized way. They are typically led by your sales team or a customer success manager. Cons Not scalable : Personalized calls require a huge amount of resources as your user base grows.

Feedback Software 82

Feedback Software Customer Experience User Testing Customer Feedback 82

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. The choice should also reflect customer preferences. Want to see how Userpilot can help you execute your customer success model? In-app survey created in Userpilot.

Analytic Tools 78

Analytic Tools Feedback Software User Testing Customer Feedback 78

The Product Coalition

DECEMBER 28, 2022

Besides, essential factors are technology and hours of offshore development teams. The average cost of a custom software development project is from $50,000 to $250,000. Different platforms such as Android, Web, and iOS have different volumes of users. Which platforms are you building on?

Research Software 129

Research Software Web Development Web Developers Development 129

Usersnap

SEPTEMBER 19, 2023

This isn’t just about analyzing “happy” or “sad” emojis – it’s about getting to the nitty-gritty of customer sentiments, needs, and desires. ” and “Meh” faster than you can say “customer satisfaction.” What are Customer Insights AI?

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Gainsight

NOVEMBER 2, 2022

Right now all companies—whether they’ve been around for 100 years or are just emerging—are focusing on KPIs that reflect modern technologies. From a KPI perspective, we also embrace technology.” Singh continued, “As you think about understanding our stakeholders, employees, shareholders, and customers, our KPIs are evolving.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

Gainsight

JANUARY 25, 2023

Drive cross-functional focus on customer outcomes, value, and experiences Recruit and lead world-class functional executives Recruit, motivate, and retain a higher-performing CCO organization, driving employee engagement, satisfaction, and morale Operationalize a seamless customer journey built on customer value across all functions to increase time (..)

Customer Experience 52

Customer Experience Customer Feedback Onboarding KPIs Certifications 52

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. But an effective roadmap will also serve as a project management tool in two main ways: a.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 23, 2024

For example, “Mailchimp empowers small businesses with an all-in-one marketing platform, offering innovative technology, award-winning support, and inspiring content.” A well-crafted positioning statement should make anyone instantly grasp what your product is about and why it’s relevant to its users.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

APRIL 25, 2024

Importantly, market research plays a pivotal role in measuring and enhancing customer satisfaction and loyalty, which are critical for understanding key demographics, improving user experience, designing better products, and driving customer retention.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Usersnap

APRIL 2, 2020

To do this, you first need to collect and measure customer feedback so that you can understand what you need to do to make your customers happier. Measure customer satisfaction. Collecting customer feedback allows you to quantify customer satisfaction in a scientific way instead of trying to guess how your customers feel.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Modus Create

JULY 19, 2019

These groups focus on discovering potential initiatives that can drive innovation; increasing efficiencies through cloud, automation and emerging technologies; as well as planning and executing on these directives. 2019 Technologies. Collaborative technologies: 33% 1. Culture of Innovation. They are as follows: Cloud: 62% 1.

Reporting Tools 79

Reporting Tools Data Visualization Research Software Analytic Tools 79

Usersnap

APRIL 2, 2020

To do this, you first need to collect and measure customer feedback so that you can understand what you need to do to make your customers happier. Measure customer satisfaction. Collecting customer feedback allows you to quantify customer satisfaction in a scientific way instead of trying to guess how your customers feel.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

Gainsight

SEPTEMBER 26, 2023

Today, CS teams must adopt digital tactics to scale efficiently, while serving their customers the seamless blend of digital and in-person experiences they’ve come to expect from technology providers. Over 90% of customers think that companies could do better when it comes to onboarding new customers.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

The Product Coalition

JUNE 5, 2018

Successful project management requires a close working relationship with leadership to ensure each project is aligned with business strategy , even as companies undergo enterprise-wide change. He is well-versed in managing large-scale infrastructure projects that address technology, people, and process change.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Usersnap

DECEMBER 10, 2023

The pricing is adaptable, with options catering to startups, mid-sized companies, and large enterprises, ensuring scalability and affordability. Crazy Egg Crazy Egg unveils user interaction insights, illuminating how users engage with a website, what captures their attention, and areas that may fall short.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Split

JULY 27, 2023

Overview of Feature Toggles in Start-Up and Enterprise Environments Feature toggles bring great value to both enterprise businesses and startups, allowing developers and product teams to deploy features quickly, test them in production, and easily roll them back or disable them when needed.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

eG Innovations

FEBRUARY 22, 2022

The customer’s IT team did not have the expertise to assist with the diagnosis and our professional services team was engaged to assist them in identifying the cause of the application slowdown. Synthetic monitoring of the web application using eG Enterprise indicated that there was a problem. Figure 12: How eG Enterprise works.

Reporting Tools 52

Reporting Tools Data Visualization Enterprise Customer Feedback 52

Gainsight

SEPTEMBER 21, 2020

However, they were different by enterprise, SMB, and being a global company, which also meant the United States, EMEA, and APAC. ” With customer success, it is a top-down and enterprise-wide motion. “As we optimize ourselves, are we sub-optimizing externally for the customer? Leveraging Gainsight .

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

Userpilot

JUNE 29, 2022

Using customer segmentation tools, you will gain a deeper understanding of your customers’ needs and pain points. You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. Enterprise plan upon request. Baremetrics.

Analytic Tools 90

Analytic Tools Research Software Data Visualization Reporting Tools 90

Gainsight

JANUARY 12, 2021

Read on to see how she thinks about scaling enterprise products and customer success for small to midsize companies, including some that are just starting to sell products online for the first time. As a result, the customers we work with tend to be aspirational, a self-service, scrappy group.

User Testing 59

User Testing Webinar Onboarding KPIs Technical Review 59

Userpilot

NOVEMBER 29, 2022

What is an ecosystem in technology? An ecosystem describes a number of related technological solutions that work together to solve user problems. In SaaS, an ecosystem could consist of apps working together to satisfy various user needs that they wouldn’t be able to meet on their own. Book the demo!

Customer Experience 86

Customer Experience Technical Advisors User Friction Education 86

Userpilot

OCTOBER 26, 2023

These initiatives can take many forms, like introducing new products, expanding into new markets, or increasing investment in innovation to gain a technological edge over the competition or expand the product range. Collect and act on customer feedback continuously Collecting user feedback religiously has a number of benefits.

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

Intercom, Inc.

AUGUST 12, 2021

And so I called up Brian Peterson, and I was like, “Hey, we’ve got this amazing technology that can help us understand conversations in real-time. Act as a customer, actually go through the experience and see whether anything breaks or not on those pieces. And we were trying to figure out distribution.”

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223