UX Planet

JULY 11, 2024

Transforming Google Pay with AI: Personal Finance Made Simple and Engaging. Context Many young professionals struggle to manage their finances due to a lack of personalized tools and knowledge. Switching between multiple apps to manage finances. Increase user engagement with personalized financial tools.

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

The Product Coalition

FEBRUARY 15, 2024

Moreover, through customer data analysis, Generative AI crafts personalized recommendations, increasing sales and heightened customer satisfaction. Customer support and service In customer support and service, Generative AI transforms how businesses interact with their customers.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

Userpilot

MAY 27, 2025

Compliance-heavy industries Sectors like finance, healthcare, insurance, and government cant afford errors in their mobile apps. Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., moment faster.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Data Visualization 93

Alchemer Mobile

DECEMBER 31, 2020

Q&A: Leveraging Mobile Customer Feedback to Drive Business Decisions. uses mobile customer feedback to make data-driven, cross-departmental decisions – specifically during coronavirus. This will help you benchmark and prepare for the coming year! We also break this report down even further by industry: Lifestyle.

Data Visualization 147

Data Visualization Marketing User Testing Product Management 147

Intercom, Inc.

JUNE 23, 2020

Changing customer expectations for modern support solutions has accelerated even further, as they see the best businesses adapt to these new tools in record time. As they see traditional industries like health and finance invest in modern software, investing in the Conversational Support Funnel is fast becoming table stakes.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Userpilot

MAY 17, 2025

I can trigger different in-app messages, carousels, or checklists depending on what a user has or hasnt done. Each user sees what matters most to them, which helps boost user satisfaction and reduce drop-offs. #3 A finance app might check in weekly. Different app categories have different usage rhythms.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Alchemer Mobile

OCTOBER 2, 2024

The Big Bank Theory Awards t are a premier awards program that celebrates innovation in banking and embedded finance. Power’s Mobile Experience Benchmark Report This assessment factors in user satisfaction as well as a commitment to sustainable user experience (UX) practices.

Feedback Software 100

Feedback Software Banking Reporting Tools User Testing 100

TechEmpower - Product Management

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. In corporate finance , generative AI is a transformative force, enhancing decision-making and operational efficiency.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

DECEMBER 13, 2023

Visualizing survey answers with graphs, charts, and heat maps simplifies identifying trends and patterns, aids in decision-making, and improves product development by highlighting customer satisfaction levels and areas for improvement. Then, create JTBDs – short statements of what users want to achieve.

Product Research 105

Product Research Data Visualization User Testing Customer Feedback 105

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

The Product Coalition

JULY 7, 2023

Decentralized finance (DeFi) platforms like Compound, Aave, and Uniswap have transformed the financial landscape, enabling individuals to lend, borrow, and trade digital assets without relying on centralized intermediaries. This increased transparency builds trust and loyalty, enhancing user satisfaction and driving customer retention.

Government 147

Government User Testing Customer Experience Finance 147

Userpilot

JULY 25, 2024

In the SaaS industry, a CX Designer uses user research , data analysis , and design thinking to improve user interfaces, streamline onboarding processes, and ensure ongoing customer satisfaction. Customer experience designers are essential in crafting seamless and engaging user journeys.

Analytic Tools 81

Analytic Tools Research Software Feedback Software Data Visualization 81

Userpilot

APRIL 24, 2025

Your work will help increase activation and engagement, expand our market opportunity through self-serve capabilities, and deliver meaningful customer and business impact in one of HubSpots most strategically important areas. Someone passionate about user-centered design and creating solutions that drive value and customer satisfaction.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

DECEMBER 7, 2023

You can then tailor your marketing campaigns to match those needs or use that knowledge to personalize and improve the customer experience. Make data-driven decisions : Before making business strategy decisions, you can analyze relevant economic and financial data to better understand your finances.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Intercom, Inc.

SEPTEMBER 21, 2022

This is because they’re vastly superior for both customers and companies. Customers love messengers because they’re personalized, fast, convenient, and highly effective – resulting in industry-leading customer satisfaction scores. Next-generation customer support deserves a next-generation customer support tool.

Research Software 118

Research Software User Testing Customer Experience Vision 118

The Product Coalition

AUGUST 23, 2023

There’s a potential downside to AI chatbots in finance. Failing to do so risks eroding trust and customer satisfaction. Additionally, if chatbots make it difficult to connect with human representatives, customers might lose trust in the institution and its services.

Artificial Inteligence 144

Artificial Inteligence Banking Technical Review Systems Review 144

Mind the Product

OCTOBER 19, 2016

Why should product managers be under any more pressure to make sound decisions than finance managers or sales and marketing teams? Firstly, product managers should look to own the success of their products, including the commercial and customer satisfaction performance. It’s a question of responsibility:-.

Product Management 123

Product Management Product Manager Technical Review Customer Experience 123

The Product Coalition

AUGUST 2, 2020

That’s why companies are setting-up major escalation channels to sort out customer complaints or grievances instantly. Metrics always counts customer experience. KPI’s are also linked to CX to make way for finances to implement CX projects. New customers often look for a brand that is sustainable with a decent price mix.

Customer Experience 84

Customer Experience User Testing User Friction Product Research 84

Intercom, Inc.

APRIL 13, 2022

We surveyed almost 300 support leaders across a range of industries including software, finance, retail, and education to discover the key trends emerging in the customer support space. The data is revealing: businesses are investing more in measuring the impact of their customer service.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

The Product Coalition

JANUARY 27, 2022

Agile software development methodology Pros of agile software development The agile software development methodology benefits custom software development projects to enhance customer satisfaction and the projects’ results. Which one is better? Waterfall and Agile.

Reporting Tools 158

Reporting Tools Agile Feedback Software User Testing 158

The Product Coalition

JANUARY 12, 2023

By focusing on the development of an empowering culture, organizations can foster an environment that encourages creativity and innovation, increases employee engagement and retention, and improves customer satisfaction. This leads to an increase in customer satisfaction, which can lead to repeat customers and higher levels of loyalty.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

Userpilot

JULY 25, 2024

Technology, finance, healthcare, e-commerce, and consumer goods represent a significant portion of product management job openings. To excel, you must continually improve product offerings based on user feedback and performance metrics, enhancing customer satisfaction and business outcomes.

User Testing 94

User Testing Analytic Tools Data Visualization Feedback Software 94

Modus Create

FEBRUARY 12, 2025

This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction. Organizations adopting predictive testing are setting new benchmarks for reliability and speed, delivering products that exceed user expectations.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Userpilot

JANUARY 26, 2023

Anyone scoring above 50+ is doubling down on customer experience and customer satisfaction. Send NPS surveys every 90 days to keep tabs on customer satisfaction from quarter to quarter. To get a complete picture of customer satisfaction, run CSAT and CES surveys as well to compare results.

Data Visualization 98

Data Visualization Customer Feedback Feedback Software Analytic Tools 98

Userpilot

JUNE 2, 2024

An example of customer segmentation can be to separate users by time with the app, triggering messages based on different time frames. User feedback. Conduct in-app customer feedback surveys to gather insights about your product. It integrates with many popular business tools and lets you customize your CSS.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JULY 25, 2024

These insights help improve user experience and ensure the product meets user expectations and business goals. In the SaaS industry, UX researchers play a critical role in optimizing software interfaces and features to enhance user satisfaction and engagement. What does a UX researcher do? Chicago, IL : $115,598 per year.

Research Software 89

Research Software User Testing Product Research Analytic Tools 89

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Finance: Shape future strategies and improve the decision-making process in real-time.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

MARCH 22, 2022

Note that the SaaS quick ratio is different from the finance quick ratio. While the finance quick ratio assesses a company’s liquidity position, the SaaS quick ratio focuses only on revenue growth. It essentially evaluates your SaaS company’s ability to grow the recurring revenue despite the loss from churn.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

AUGUST 31, 2024

A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems. Their primary goal is to ensure customer satisfaction by delivering timely and effective support. What does a customer support specialist do?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Feedback 52

Userpilot

APRIL 26, 2024

Your dashboard helps you find actionable insights to improve customer satisfaction. See examples of users’ flow and populate data analysis reports in seconds. Track user satisfaction. Make sure your customer satisfaction metrics stay green by adding in-app surveys and calculating your NPS.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

AUGUST 23, 2021

NPS detractors are extremely unhappy customers that are most noticeable when you discover them among reviews of your product online. Instead, use customer satisfaction surveys proactively to tease out your promoters, passives, and detractors. The NPS scores are an indication of customer loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

DECEMBER 7, 2022

An example of a leading KPI is customer satisfaction (CSAT). A high CSAT score indicates high profits and customer retention in the future. Sales: These describe how successful your sales and marketing teams have been in moving potential customers through the sales pipeline. Which departments should track KPIs?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Mironov Consulting

MARCH 26, 2022

 Finance and Operations focus on cost reduction and internal efficiency.  Legal  And there's no one single metric for the whole list: short-term revenue, long-term bets, quality, discovery, customer satisfaction. Sales wants 150%+ of engineering on demands from this week's biggest deals.

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Modus Create

OCTOBER 13, 2020

In October 2019, we partnered with our large non-profit client to narrow down opportunities in the financial health space and to create a solution that solves customers’ most painful problems. This solution will eventually be a part of a full mission-based platform to help struggling American consumers manage their finances.

User Testing 98

User Testing Research Software Product Research Analytic Tools 98

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. They also manage finances and supervise one or more engineering teams. System usability scale (SUS): This is an attitudinal UX metric that uses a Likert scale to measure the user’s perceived usability of your product. Average salary: $192,383/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Mixpanel

NOVEMBER 8, 2022

Day 7, 30, and 90 retention rates; user cohort analysis; add-on or upgrade rate; time lapsed till churn Bliss: The ultimate goal of a great product experience is to delight your customers to the extent that they evolve from regular users to advocates that will champion your product organically. Vanity metrics to avoid?

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

Userpilot

JULY 28, 2024

TL;DR A UX designer, or user experience designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product. Finance : Typically between $86,000 and $134,000 annually. Let’s get started!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52