Userpilot

NOVEMBER 6, 2023

Top metrics to measure customer growth To assess customer growth effectively, it’s important to consider a variety of key metrics, as no single KPI can tell the whole story. Customer retention Customer retention is your company’s ability to keep existing users over a specific period. How to calculate CSAT.

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Onboarding KPIs User Testing Feedback Software Customer Feedback 103

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Improve customer satisfaction.

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Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

The Product Coalition

JULY 19, 2022

The main pain point in the above use case is how to provide the best value, best customer benefit, or the best customer experience for the high-value customers. How can we delight the customers through offerings or product experiences so they can stick with us and bring more revenue.

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User Friction Customer Experience User Testing Customer Feedback 148

Userpilot

JULY 26, 2022

There are 10 retention KPIs you should look out for. These include customer retention rate , monthly recurring revenue, customer lifetime value , DAU to MAU rate , repeat purchase rate, expansion MRR , customer satisfaction score , net promoter score , customer health score , and the revenue churn rate.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

OCTOBER 5, 2021

OKRs vs KPIs – the most recent darlings of the SaaS world. Everyone wants to use them, but a lot of people tend to confuse what they are for and how to actually implement them properly. How do they compare to metrics ? All key performance indicators are metrics, but not all metrics are KPIs. What are KPIs?

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Onboarding KPIs Analytic Tools KPI Customer Experience 145

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. How to measure Product Marketing success?

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Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

UX Planet

MARCH 15, 2025

OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators) are two common approaches, each serving a different purpose. How are they different? When to use OKRs, and when to use KPIs? How to choose the right metrics? OKRs help set goals while KPIs validate progress. What do these metrics mean?

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Onboarding KPIs Customer Experience Product Research KPI 59

Userpilot

MARCH 2, 2022

customer expectations) or quantitative (e.g., You can use OKRs to create a robust system of decision-making where every employee knows how to get things done and track their progress towards certain tasks. This helps to provide real value to both the customers and the organization. OKR vs KPI vs Metrics. OKRs grading.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

JULY 31, 2024

The 1-month retention rate measures the percentage of users still using your product one month after initial engagement. NPS (Net Promoter Score) measures users’ likelihood of recommending your product to others. CSAT ( Customer Satisfaction Score ) measures customers’ satisfaction with your product or service.

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Onboarding KPIs Data Visualization Customer Experience Customer Satisfaction 104

Userpilot

OCTOBER 3, 2023

The retention stage is all about keeping your existing customers satisfied and engaged with your product to ensure they continue using it over the long term. And that’s why you should track the following: Customer satisfaction to assess how content your users are. How to choose the right customer journey KPIs?

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

ProductPlan

AUGUST 17, 2020

So how do you zero in on the most meaningful outcomes from which to center your roadmap themes around? How to Decide on Roadmap Themes that Produce Meaningful Outcomes. I’ve seen several different approaches, including themes that align with high-level business goals (acquisition, growth, customer satisfaction, etc.)

Onboarding KPIs 105

Onboarding KPIs Roadmap Customer Experience KPI 105

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product.

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Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Userpilot

DECEMBER 7, 2022

For a new SaaS business, the main challenge lies in determining the most important KPIs to track. Here, you’ll find out why KPIs are important, how to select the right ones for your SaaS company, as well as six effective ways you can improve them. An example of a leading KPI is customer satisfaction (CSAT).

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! If so, we’ve got you covered!

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Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

NOVEMBER 18, 2023

How to choose the date range for your analysis? How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. How to conduct a period-over-period analysis with Userpilot Userpilot’s robust analytics features let you conduct PoP analysis and collect valuable data to inform strategic decisions.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Userpilot

MAY 23, 2022

Therefore, SaaS funnel metrics are a set of metrics that measure how your business is performing at each stage. Using these metrics, you can track the right key performance indicators (KPI), which, in turn, helps you understand the strengths and weaknesses of your business, along with growth opportunities. User retention rate formula.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 26, 2023

What is software ROI and how to measure it? How to calculate ROI for Software Once you determine what factors to consider, a basic ROI calculation is fairly straightforward. The metric can be a valuable KPI in assessing the impact of software, especially in terms of workforce productivity and cost reduction.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Onboarding KPIs 105

Product Management University

JANUARY 19, 2023

In this post, we’ll take a deeper look at strategic portfolio management in the B2B space and explain some common pitfalls product managers face when their collective focus is anywhere but on the priorities of their target customers. Mistake #1 Starting with your own company’s goals instead of your target customers’ goals. “We

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Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona? How to create a user persona?

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Analytic Tools Feedback Software Research Software User Testing 98

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. How NPS is Calculated.

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Product Research Customer Experience User Testing KPI 129

Userpilot

SEPTEMBER 7, 2023

How to find the right software for your needs. TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

The Product Coalition

OCTOBER 23, 2023

When one might be better-suited than another, and how to use them together for maximum long-term success Confused about Strategy, OKRs, & KPIs? As a twice-certified OKR and strategy coach, I’ll share some helpful ways to understand Strategy, OKRs, and KPIs, and when and how to use each.

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Strategy Customer Experience KPI Data Visualization 142

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

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Customer Feedback User Testing Feedback Software Product Research 105

ProductPlan

AUGUST 7, 2020

But any product manager not focusing on essential KPIs like active use, revenue, retention, customer satisfaction, etc. How to Transition from Engineering to Product Management. Long term, you can expect to manage a specific KPI (e.g., improve first user experience, reduce churn, etc.),

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Engineering Leadership Customer Experience Feedback Software 111

The Product Coalition

MARCH 17, 2020

building product and customer bridges, focusing on customer satisfaction As you’re managing your product’s lifecycle, each step should be driven and supported by data. A solid KPI dashboard allows you to turn a mush of data into actionable insights and directions.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 109

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores.

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Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

ProductPlan

SEPTEMBER 17, 2019

Best of all, since it’s a set-it-and-forget-it tool (unless you change your KPIs and goals), it can run on auto-pilot after the initial set up. How to Build a Product Ops Dashboard. Take a Minimum Viable Product -type approach to identify and select which KPIs make the cut. Ready to build one of your own?

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Imaginary Cloud - Design

APRIL 7, 2021

We believe that this service can be extremely beneficial since it takes a very close look at a digital product's performance, analyzing every aspect that can be improved or that is impacting the users' experience. Keep reading to find out what a UX Audit is, when and how to conduct one, as well as the main benefits it can bring to a business.

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Research Software UX Customer Experience Feedback Software 63

Userpilot

JANUARY 16, 2023

In this article, we’re going to walk you through the most basic usage metrics that can help you track adoption over time, the stages at which users adopt your product, and how to drive feature adoption in the coming months! Feature adoption rates show the user adoption rate of a new feature or existing feature.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 98

Gainsight

MAY 3, 2022

Congratulations, you just embarked on your next endeavor as a newly minted Customer Success Manager (CSM) at a B2B SaaS company… Now what? The company will provide onboarding sessions to teach about the team operations, and how to perform your duties, but what do the company and Chief Revenue Officer (CRO) really care about?

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Userpilot

AUGUST 29, 2022

The four ways you can do it include sending in-app microsurveys , checking reviews on product review platforms, running one-on-one user interviews with the Voice of the Customer (VoC) program, and actively monitoring social media channels. You can significantly enhance your customer experience using sentiment analysis.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. This stage aims to nurture advocacy and ultimately increase the number of repeat customers and boost customer engagement. RACE is KPI-powered and based on a performance improvement process.

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Feedback Software Analytic Tools Framework Onboarding KPIs 98

Gainsight

AUGUST 19, 2020

Trying to think about a holistic definition of our customers was a challenge. It was also challenging to figure out how to bring continuity between each of those channels so that people understand what we represent and then reflecting it in our key performance indicators (KPIs). It’s an exciting and tough challenge.

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. A KPI overview dashboard from Tableau.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 28, 2024

For instance, if your goal is to improve customer satisfaction , you might track metrics like Net Promoter Score (NPS) , customer retention rates , and time to resolution. Begin with the most basic or essential KPI reports that align with the goals you defined earlier. Which metrics will you track to measure progress ?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 104