Product Management University

JANUARY 19, 2023

When product management teams adopt a portfolio strategy approach to managing products, they’re focused on making their organization better in market segments where they can best succeed. That means each product becomes a lever to forming solutions that are the highest value in those chosen market segments.

B2B 130

B2B Strategy Product Strategy Customer Experience 130

Userpilot

OCTOBER 5, 2021

The plan here in order to grow our user base is to optimize in-app onboarding in order to reach that 25% by the end of Q4. What are KPIs? KPI stands for key performance indicators , and they are a way for you to understand the performance against the key results that you have set. KPI: Run 2k every week. Source: [link].

Onboarding KPIs 144

Onboarding KPIs Analytic Tools KPI Customer Experience 144

Userpilot

OCTOBER 4, 2022

Behavioral UX KPIs include Average Time Spent on Task, Task Success Rate, Error Occurrence Rate, Navigation vs. Search, and Conversion Rate. Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Data Visualization 100

ProductPlan

AUGUST 17, 2020

I’ve seen several different approaches, including themes that align with high-level business goals (acquisition, growth, customer satisfaction, etc.) or more granular focus areas like the example in Jim Semick’s article of increasing satisfaction within a user persona group. CUSTOMER KPI: Reach.

Onboarding KPIs 100

Onboarding KPIs Roadmap Customer Experience KPI 100

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 94

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 79

Data Visualization Customer Satisfaction Analytic Tools User Testing 79

Userpilot

JUNE 28, 2022

By using these KPIs, you can calculate how quickly you lose customers, their lifetime value, and their overall health scores. There are eight key CX KPIs that you need to measure. There are lots of tools in the market to measure and improve your customer experience. What is customer experience?

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

MARCH 2, 2022

Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. Some OKR examples include customer success , marketing , sales, and product management OKRs. OKR vs KPI vs Metrics.

Feedback Software 101

Feedback Software Onboarding KPIs Reporting Tools Product Research 101

Gainsight

NOVEMBER 2, 2022

But the way that people in the finance community, the marketing community, the HR community should engage and collaborate around those KPIs has to fundamentally change.” Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value. We look at employee success.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. You can utilize Userpilot to create SaaS dashboards with behavioral, adoption, and engagement for your product or users. What is a SaaS KPI dashboard? How to build a SaaS KPI dashboard?

Data Visualization 92

Data Visualization Onboarding KPIs KPI Dashboard 92

The Product Coalition

JULY 19, 2022

c) Cloud platform companies give extra cloud storage if we upgrade to a premium plan vs. limited storage for free users 2. Marketing For marketing, the fundamental goal would be how can we convey the product value proposition to customers so customers can upgrade themselves from basic plan to premium plan.

User Friction 123

User Friction Customer Experience User Testing Customer Feedback 123

Mixpanel

FEBRUARY 26, 2020

In our latest installment of the Metrics That Matter series, we talk to the founder and CEO at Mad Paws, Alexis Soulopoulos, and Head of Marketing Karim Mouahbi to learn more about: How data analysis helped solve a liquidity problem. How Mad Paws used Mixpanel to identify a key marketing window of opportunity.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Userpilot

DECEMBER 7, 2022

KPIs are important for SaaS companies as they help you monitor different aspects of your product, help visualize performance, and identify problems fast. The three main types of KPIs are quantitative, qualitative, and leading KPIs. Using exit surveys to understand why customers leave and offer alternatives to avoid churn.

Onboarding KPIs 87

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 87

Userpilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in! Session recordings.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? The goal of any traditional or digital marketing strategy is product growth. The RACE framework is a four-step marketing framework. What is a RACE marketing model? Reach stage.

Feedback Software 95

Feedback Software Analytic Tools Framework Onboarding KPIs 95

The Product Coalition

OCTOBER 23, 2023

And understood, too, that your Strategic Capabilities — the teams you expect to combine Product, Tech, and UX expertise to create new experiences, and expand growth, won’t thrive in KPI-driven environments. This is where OKRs can provide additional benefits.

Strategy 100

Strategy Customer Experience KPI Data Visualization 100

Sachin Rekhi

AUGUST 6, 2015

However I've seen too many startups use the lean startup methodology as an excuse to fly by the seat of their pants and shun almost any structure to their approach to iterating, validating, and finding product/market fit. Here is what I typically capture when initially documenting a startup's product/market fit hypotheses: 1.

User Testing 118

User Testing Document Product Marketing Marketing 118

The Product Coalition

MARCH 17, 2020

Organize your team on the same page As a product manager, you’re a meeting point for the development team, marketing team, and upper management. Roughly, SaaS product lifecycle can be divided into six distinct stages with specific goals: Identifying market opportunity?—?analyzing Another source of guidance is the users’ feedback.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

MAY 23, 2022

Using these metrics, you can track the right key performance indicators (KPI), which, in turn, helps you understand the strengths and weaknesses of your business, along with growth opportunities. This allows you to modify your marketing and sales efforts and develop strategies that are more likely to work for your business.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 93

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. TL;DR Behavioral KPIs refer to metrics that track and measure customer behavior and engagement with your products or services.

Onboarding KPIs 91

Onboarding KPIs KPI Analytic Tools Feedback Software 91

ProductPlan

AUGUST 7, 2020

Here are the four fundamental elements product managers need that is different than engineering: Strong empathy for your customers (internal and external). Strong understanding of the business (and market). But any product manager not focusing on essential KPIs like active use, revenue, retention, customer satisfaction, etc.

Engineering 107

Engineering Leadership Customer Experience Feedback Software 107

Userpilot

AUGUST 29, 2022

The four ways you can do it include sending in-app microsurveys , checking reviews on product review platforms, running one-on-one user interviews with the Voice of the Customer (VoC) program, and actively monitoring social media channels. You can significantly enhance your customer experience using sentiment analysis.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback Product Research 85

The Product Coalition

JUNE 9, 2022

In this article, we will cover the essential app metrics for: Product managers UX/UI designers Growth marketers iOS and Android developers Backend developer Found yourself on this list? Analyzing their performance gives an overview of the market situation and insights into your app improvement.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona? ActiveCampaign.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

OCTOBER 26, 2023

It quantifies the value of the time saved by employees or users, for example, thanks to automation of tasks, streamlined processes, or faster access to information. The metric can be a valuable KPI in assessing the impact of software, especially in terms of workforce productivity and cost reduction.

Analytic Tools 101

Analytic Tools Feedback Software Research Software Onboarding KPIs 101

Gainsight

OCTOBER 14, 2020

PMs carry the weight of collective feedback on their shoulders, and with the right tools, they can bring the product to the finish line—ultimate customer satisfaction. In the B2B space, product-driven companies have typically grown faster at scale versus sales or marketing-led organizations. Breakout Sessions. Revenue or Reach?

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

I Wonder The Value

JANUARY 6, 2017

In other words, I stopped using KPI: “Read more books faster”. Instead, I chose “knowledge” itself as KPI. My new KPI became “Acquire new own knowledge quickly”. How it works With the old KPI (“Read more books faster”), I focused how to understand what is described more quickly and how not to read unnecessary part.

KPI 40

KPI Customer Satisfaction Books Customer Experience 40

ProductPlan

SEPTEMBER 17, 2019

Products operations is to product management as marketing operations is to marketing. Take a Minimum Viable Product -type approach to identify and select which KPIs make the cut. Ideally, each KPI you include on the dashboard represents a different goal or major area of focus. Product Operations Dashboards Are Worth It.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Imaginary Cloud - Design

APRIL 7, 2021

Plus, it will provide valuable insights to enhance the user experience. Consequently, this process can lead to higher customer satisfaction , engagement rate , and conversions. If you have some questions like "where are my users getting stuck? and stymieing conversions. When to do a UX Audit?

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Userpilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Conduct market research.

Research Software 94

Research Software Feedback Software Analytic Tools Onboarding KPIs 94

Userpilot

JANUARY 17, 2023

Return on investment (ROI) is the most famous KPI. Since most businesses use ROI as their primary metric for success, you can use it to measure your customer’s success with your product and make them realize its value easier. Return on investment. It measures how much income you get from your investment.

Feedback Software 92

Feedback Software Research Software Onboarding KPIs Customer Experience 92

Usersnap

OCTOBER 6, 2021

Knowing how customers are most likely to behave can be the driving factor for the growth of your SaaS business. Understanding of user behavior allows SaaS companies to make informed decisions that to improve: general marketing campaigns engagement acquisition conversion product decisions, and retention. Know the origin of users.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Dear Strategy

APRIL 27, 2018

The first is the term “KPI,” and the second is the reference to a specific project rather than an overall strategic plan. . First, let’s talk about KPIs. The term KPI, which stands for Key Performance Indicator, has become popularized in business circles for fairly obvious reasons.

Strategy 40

Strategy KPI Reference Customer Satisfaction 40

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 107

Product Research Customer Experience User Testing KPI 107

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. This process can lead to higher customer satisfaction, engagement rate, and conversions. It aims to build great products with a quick go-to-market strategy. " Execution.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Market Research : Adopt Primary and Secondary research techniques to gather intelligence on the market. Do not discount your sales, marketing, Support and other folks within your Org who engage with the market at different levels. Internal Feedback : Sales, Marketing, Support, Engineering and other stake holders.

User Testing 40

User Testing Enterprise Roadmap Product Research 40