The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

AUGUST 29, 2022

What is engineering as marketing and how can it help you drive product growth and boost your authority in your industry? In this article, we’re going to cover everything you need to know about engineering as marketing, including: What is engineering as marketing? Your tool can help them realize that. Let’s get started.

Research Software 98

Research Software Engineering User Testing Marketing 98

Userpilot

JANUARY 11, 2024

Identify key metrics for satisfaction and engagement, and check to ensure you’re hitting your targets. Userpilot provides the tools you need to create an interactive, intuitive onboarding environment. Mercury requests the company’s name and the user’s role. Tracking user engagement in Userpilot.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Userpilot

DECEMBER 12, 2023

Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Next, plot the UX initiatives on the roadmap using a project management or roadmapping tool like Asana or Roadmunk. Unfortunately, that’s not how many startup teams work.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Mixpanel

NOVEMBER 8, 2022

Today’s rising borrowing costs and dipping public markets are putting a squeeze on startup fundraising. If your startup is vying for an investment when there are fewer dollars to go around, it makes coming up with a compelling product idea and showcasing demand for it with data even more important.

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

Usersnap

FEBRUARY 9, 2024

For Product Managers and Developers, selecting the right, usability testing platform and tool isn’t just a task; it’s a crucial step in shaping your product’s success. A misstep could lead to design choices that don’t align with your user’s needs, resulting in a less-than-ideal user experience.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 29, 2024

To make your life a little bit easier and help you choose the best product analytics tool for your SaaS, we’ve produced a guide of 14 excellent analytics platforms available on the market in 2024. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Let’s dive in!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

AUGUST 4, 2023

It should be something that reflects the value customers get from the product and also leads to sustainable growth for the business. All departments in the company, from engineering to marketing, should understand and be oriented towards optimizing this metric. Active users or subscription renewal rate.

Data Visualization 121

Data Visualization User Testing Customer Satisfaction Customer Experience 121

Userpilot

JULY 18, 2023

Similar to the monthly churn rate, calculate your annual churn rate by dividing the total number of customers lost in a year by the number you had at the start of the year. For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%.

User Testing 98

User Testing Feedback Software Data Visualization Customer Feedback 98

The Product Coalition

MARCH 8, 2024

The competitive landscape is fiercer With nimble startups and tech-savvy competitors emerging constantly, maintaining a competitive edge is crucial. Digital transformation helps businesses automate processes, improve efficiency, and innovate faster, allowing them to outmaneuver competitors and capture market share.

Enterprise 122

Enterprise Research Software Feedback Software Strategy 122

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out! ” Walkme.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

JANUARY 27, 2024

There’s a clear distinction between technical and business-oriented roles, as well as between those focused on B2C and B2B markets. Personalised demos to educate and persuade customers. Negotiable or custom pricing. Sales and marketing efforts as the primary drivers for customer acquisition and revenue.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

UX Planet

JANUARY 18, 2024

The importance of UX research for enterprise customers and B2B companies cannot be overstated, particularly for mature SaaS providers and startups. Informed Decision-Making: UX research provides actionable insights, enabling product managers and designers to make informed decisions based on user feedback and behavior patterns.

Data Visualization 74

Data Visualization User Testing Research Software Product Research 74

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. Churn happens when a customer stops doing business with you. Common reasons for churn: Product-market fit failure. Bad customer experience. Poor customer service. Perform customer churn data analysis.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

The Product Coalition

JULY 6, 2023

Traditional marketing and sales tactics with long lead times, heavy financial investment, and a demanding need for human resources could be more efficient. Not to mention, thanks to the viral effects the internet provides, modern users are incredibly savvy. Here when product-led growth comes into play.

Research Software 111

Research Software Feedback Software User Testing Product Research 111

Userpilot

NOVEMBER 27, 2023

There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. As opposed to this, early-stage startups will understandably have a higher churn rate, since they still may not have product-market fit yet.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

JUNE 16, 2021

This is why product teams strive to find the right user adoption strategy. User adoption tools make your job a lot easier, but the sheer number of user adoption tools available in the market can be quite overwhelming. Choosing the right user adoption tool depends on several factors.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

Userpilot

JULY 20, 2022

House of Quality is a common tool used for that. There are tools and techniques for collecting qualitative and quantitative Voice of the Customer data in SaaS: Quantitative data can come from in-app surveys , like CES, Customer Effort Score , the Customer Satisfaction Score (CSAT), or feature surveys.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

AUGUST 30, 2023

Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Userpilot

OCTOBER 9, 2023

While MVPs test feasibility, pilots measure user experience qualities like usability and functionality. Imagine a startup building a new product management tool. Their main objective will be to enter the market quickly and test the viability of their ideas. Let’s consider an example to illustrate these differences.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization User Testing 105

Userpilot

JULY 14, 2021

Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are no one-size-fits-all tools – don’t trust the reviews! You see – all these tools were made for cutting.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

APRIL 8, 2021

a high-growth bootstrapped startup – you will know the pain of not always being *able* to make the best design decisions. For example, not running user tests may help launch more features faster, but result in UX issues and lower customer satisfaction later. A startup founder who wished to remain anonymous).

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

SEPTEMBER 12, 2022

Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). In short — AARRR.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JULY 8, 2021

Step 2 to implement pirate metrics in your SaaS: set up tracking and analytics tools to track the metrics. Step 3 to implement pirate metrics in your SaaS: use a product adoption tool and A/B test in-product experiences to drive those metrics up. Here's how the customer lifecycle might look in SaaS. User journey stages.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

JANUARY 28, 2022

The 3 best tools to use for your win-back campaigns are Mailchimp, ActiveCampaign, and Aweber. Once you get users back into the app, use product adoption tools to engage and …get a demo. These are a series of emails sent to re-engage customers who have at some point in time interacted with your product but just stopped.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

SEPTEMBER 7, 2023

It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. What is a customer journey map? They conduct online research, ask peers, etc.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

FEBRUARY 26, 2023

In this article, we compiled a list of questions for getting actionable feedback along with a few best practices for creating customer retention surveys. TL; DR A customer retention survey is a great tool to learn more about customers’ feelings regarding your product and customer experience. Why or why not?

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

UX Planet

FEBRUARY 1, 2024

Here are some reasons why focusing on the finance industry for designing applications is crucial: Large Addressable Market The problem size indicates that a substantial portion of the Indian population around 70% faces difficulties in managing personal finances. Multi-currency support for users with international financial activities.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Pricing-based positioning which emphasizes competitive pricing.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? According to the NN group, UX maturity measures an organization’s desire and ability to successfully deliver user-centered design. A UX audit is an expert assessment of your product’s usability and user experience.

UX 81

UX User Testing Development Team Review Customer Experience 81

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52