Mind the Product

APRIL 4, 2018

Jim Kalbach is a respected author, speaker, and instructor in information architecture and UX strategy and currently Head of Customer Success at online whiteboard business Mural. This was how Steve turned Apple around – he took the software development equation and flipped it. His statement is still true today.

Customer Experience 125

Customer Experience Customer Satisfaction User Experience Software Development 125

The Product Coalition

MAY 14, 2018

UX and product management have broadly the same goals?—?to to understand users’ needs, to create excellent experiences that solve those needs and to keep innovating products, with these aims in mind. UX is essential for product managers. Product management and UX seem to be becoming more aligned… “Absolutely,” says Dave Meyer.

UX 68

UX Product Research User Testing Research Software 68

Usersnap

OCTOBER 12, 2021

Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. In particular, how they listened to the voice of customers and turned that into features and UX improvements. The passion behind Erste Group’s customer-centric strategy. What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Modus Create

FEBRUARY 12, 2025

Beyond IDEs (integrated development environments), it will integrate across the software development lifecycle (SDLC), with AIOps optimizing CI/CD pipelines and project management tools providing predictive insights for resource allocation and task prioritization. This will transform how businesses operate across functions.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

ProductPlan

AUGUST 7, 2020

I worked 9+ years in software development, leading sizeable cross-functional engineering teams across time zones. Participate in every aspect of product design (not talking about just UX/UI here), but this subtle distinction is key to not lose focus on the big picture. What differences lie in the company expectations?

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Userpilot

MARCH 2, 2022

On the flip side, it could be adding new valuable features for the software development team. Let’s look at customer satisfaction. If your current goal is to solve an obvious performance issue you found out about and you want to improve user retention , you could want to achieve higher customer satisfaction.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

JUNE 6, 2023

PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. For example, a startup might not need a sales manager or a fully-fledged sales team in its early days, but a UX designer is an absolute necessity.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JUNE 30, 2024

By focusing on the user’s needs and goals, user stories ensure that each sprint delivers features customers truly value. In this article, we’ll walk you through a step-by-step process for writing effective user stories that drive customer satisfaction and improve product outcomes.

User Testing 59

User Testing Feedback Software Research Software Analytic Tools 59

Userpilot

JULY 11, 2022

The software comes in three different packages, and pricing starts at $16. But it was initially built to track and manage bugs in software development. NiceReply – for collecting customer feedback. NiceReply is a customer satisfaction survey tool for support teams. LiveChat chat reports.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

APRIL 26, 2024

Your dashboard helps you find actionable insights to improve customer satisfaction. See examples of users’ flow and populate data analysis reports in seconds. Track user satisfaction. Make sure your customer satisfaction metrics stay green by adding in-app surveys and calculating your NPS.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

DECEMBER 6, 2022

Getting your product in front of customers and letting them test it out is the best way to detect bugs or inconsistencies early on so you can fix them in later versions. By getting early feedback on your product, you’ll be able to course-correct earlier on which saves both time and money for the development team. Conclusion.

User Testing 96

User Testing Data Visualization Analytic Tools Feedback Software 96

The Product Coalition

JUNE 5, 2018

Kevin describes himself as passionate about digital strategy, UX, social media, design, SEO, and analytics. With 20 years of senior-level software management experience, Chris has served as a key member of corporate management, software development, and product teams. " - from @Ahrefs study of 1 BILLION web pages."

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Userpilot

JUNE 29, 2024

Analytics reports to track customer data over time. User/company profiles to help you get granular with your analysis, observe patterns, and make changes to improve customer satisfaction. Ready to get started with product analytics? Talk with our team today!

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Research Software 105

The Product Coalition

NOVEMBER 30, 2020

The following interview questions are neither suited nor intended to turn an inexperienced interviewer into an agile software development expert. As the “Manifesto for Agile Software Development” states, it is mainly about adaptability over following a plan. Lastly, there is an overlap with the product manager role.

Product Research 93

Product Research User Testing Research Software Feedback Software 93

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. Book a demo with Userpilot and get started right away.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 26, 2022

A customer journey map , on the other hand, is a visual representation of the stages and tasks that your customer needs to complete to achieve their goals and experience product value. User Journey Map Template. The purpose of an impact mapping process in software development. Strategic planning.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

Usersnap

JANUARY 31, 2019

Smaply {UX}. Smaply is an online tool which helps to create, share and present customer journey maps, personas and stakeholder maps. Easily integrate customer experience design tools in your daily work and increase your customer satisfaction. Start designing your customer journeys. Learn more about Jira.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Userpilot

AUGUST 19, 2022

What is rollout in software development? A rollout – sometimes referred to as a ‘release’ or ‘deployment’ – is a term used to describe the process of launching new software (or upgrades) to an existing user base. Consider: Analytics of user behavior and performance.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 30, 2023

When looking to build personas, it’s important to note that your users will have different motivations for using your product. For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base.

Data Visualization 98

Data Visualization Analytic Tools Research Software User Testing 98

Modus Create

JULY 19, 2019

For example, there may be a feeling that through EX and privacy initiatives they have gotten better recruiting results and better customer satisfaction. CX, EX and UX were a key part of transformation initiatives, with customer experience topping the list. Culture of Innovation.

Reporting Tools 79

Reporting Tools Data Visualization Research Software Analytic Tools 79

UX Studio

JUNE 30, 2023

Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes. We deliver impactful, user-friend, and unique solutions for ambitious ideas. 1 – UX studio About Our Agency Dávid Pásztor founded UX studio in 2013.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 11, 2021

Speaking of new features, the best SaaS marketing strategies will involve constantly collecting feedback from users to identify any friction points, such as issues with new features. It's also important to collect data regarding overall customer satisfaction , especially your Net Promoter Score. Get a Userpilot demo here.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

MARCH 24, 2023

This article will explore the essential features of an interactive user guide tool and guide you toward the most suitable option for your business needs. TL;DR To educate customers on your product, an interactive user guide is ideal. The latter uses different UX patterns to effectively guide users on how your product works.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 21, 2022

Product managers usually have to: conduct market and customer research. identify user needs and assess solutions. develop product vision and strategy. develop product roadmaps and prioritize features. predict future development timelines. collect and analyze user feedback and product usage data.

Feedback Software 75

Feedback Software Analytic Tools Research Software User Testing 75

Userpilot

JUNE 19, 2024

For instance, a large enterprise with a complex product portfolio might require a Product Owner with experience in managing product roadmaps and stakeholder relationships, while a startup with a small, nimble team might value a Product Owner with strong user experience (UX) knowledge and a bias for action. Who becomes a product owner?

Analytic Tools 52

Analytic Tools Feedback Software Technical Review Data Visualization 52

Userpilot

MARCH 22, 2023

This article will examine the must-have features of an interactive user guide tool and steer you toward the most appropriate choice for your business needs. TL;DR If you’re looking to educate your customer regarding your product, an interactive user guide is what you need. Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

AUGUST 17, 2024

It features a wide array of articles from different authors around the world, covering topics from UX design to product marketing and operations. Best tool for project management – Jira : Widely used in software development, Jira is excellent for tracking issues and tasks.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

The Product HQ

JUNE 1, 2024

One of the main reasons for this popularity is that it allows cross-functional collaboration to create products and increases customer satisfaction. Testing enables you to evaluate various UX and UI improvements that result in higher conversion rates, completion rates, or anything the customer needs.

User Testing 52

User Testing Product Research Product Manager Product Management 52

The Product HQ

APRIL 20, 2024

These include developing a go-to-market and business strategy, defining the minimum viable product, positioning and pricing the product, and creating status reports and competitive analyses. Based on an iterative approach, Agile methodology is one of the most common processes for enterprise software development.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Userpilot

MARCH 24, 2023

This article will analyze the essential features of an interactive user guides tool and help you in choosing the most appropriate tool for your business needs. TL;DR An effective way to educate people about your product is by utilizing interactive user guides that incorporate various UX patterns to demonstrate how the product functions.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 24, 2023

TL;DR Interactive user guides utilize diverse UX patterns to educate customers on how to use your product more efficiently. The benefits of developing interactive user guides are numerous, including shorter time-to-value , greater product adoption, and lower customer success and support costs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

AUGUST 19, 2024

Project management : Skill in managing tasks, timelines, and priorities, especially within agile development frameworks. Technical proficiency : Familiarity with SaaS products, basic coding or software development concepts, and tools like Jira or Trello.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 26, 2021

Instead of measuring the number of marketing qualified leads (MQLs), measure the happiness of your customers with metrics like: Time to first response. Daily/weekly/monthly active users. Overall customer satisfaction. Lead new users to activation as quickly as possible with an interactive and personalized user onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

MARCH 20, 2023

Using a tool specifically designed for interactive user guides is essential as it reduces the need for developer input and allows you to trigger user guides contextually. A good tool should be completely no-code, provide a variety of UX patterns, offer user segmentation options, and enable you to track product analytics.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 21, 2023

You should consider building user guides because they shorten time-to-value, increase product adoption , and reduce customer support costs. Utilizing a tool for interactive user guides is vital to reduce reliance on developers and trigger guides contextually. Users just get access to help, when they need it.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52