Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Populate your dashboard with up to 30 reports.

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

MAY 6, 2025

So, instead of listing tools for mobile app analytics randomly, Ive grouped them into three categories here: cross-platform analytics, marketing attribution, and performance monitoring. Some tools are great for marketers, and others are for product or development teams. What works for a startup might not scale for an enterprise.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Reporting Tools 70

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Dashboard 98

Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. A message center provides a two-way conversation channel to do just that. This saves companies valuable time and resources. Quantum Metric.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Sachin Rekhi

FEBRUARY 16, 2020

These were painstakingly thorough with tables full of dialog copy, error messages, and more. Instead of detailing dialog copy and error messages, the designer would take a first stab at them, the product manager would suggest updates during the design reviews, and the copywriter would review and finalize it.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

MAY 27, 2025

With a shared dashboard and content strategy, you can manage flows, tooltips, and updates without duplicating effort. Analytics dashboards: Youll see high-level engagement trends and user-level insights, but unlocking deeper metrics demands extra setup or third-party integrations. Create mobile slideouts and carousels with Userpilot.

Technical Review 90

Technical Review Onboarding KPIs Analytic Tools Data Visualization 90

Intercom, Inc.

JULY 14, 2022

A typical workflow involved looking at a dashboard full of charts with metrics sliced and diced by various attribute combinations. A typical operational dashboard we used before doubling down on traces. We assembled a group of champions who were already skilled at observability. Tailoring our message helped to lock in support.

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

Alchemer Mobile

JUNE 4, 2019

Using Apptentive Notes, you can follow up with a group of variant participants to let them know that the functionality they tested in beta is now generally available in your product. The integration between mParticle and Apptentive allows mobile app providers to build a bond with their customers through the data that defines them.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

MAY 30, 2025

One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. Update dashboards and alerts: I edit my custom dashboards to reflect the new metrics, so I can monitor them at a glance. Personalize and time these messages based on user behavior. I archive ones that dont.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Analytic Tools Research Software 86

UX Planet

JUNE 1, 2025

According to the Nielsen Norman Group, quantitative data can identify where users encounter problems, but it often fails to explain why those problems occur Nielsen Norman Group,2023. This fundamental gap in understanding is where UX Research becomes not only valuable but essential for driving authentic and lastinggrowth.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Many of you use multiple help centers or third-party knowledge bases to support different groups of users.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. With Userpilots segmentation and targeting capabilities, you can group users by behavior (like power users and newcomers), demographics, device type, or any custom attribute.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

MARCH 9, 2025

Examples of qualitative research methods include: Focus groups: Recruit a group of participants to discuss their opinions and feelings about a new product, service, or feature. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. Survey results dashboard in SurveyMonkey.

Research Software 81

Research Software User Testing Analytic Tools Feedback Software 81

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. A message center provides a two-way conversation channel to do just that. This saves companies valuable time and resources. Quantum Metric.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

APRIL 30, 2025

Discord servers, Slack groups, and college communities offer a tighter loop. These spaces are built around shared interests, which means your message lands with a more receptive audience. Userpilot for in-app communication and push notifications Engage users with personalized messaging via Userpilot. Message Content Testing.

Feedback Software 64

Feedback Software Analytic Tools Data Visualization User Testing 64

Intercom, Inc.

SEPTEMBER 10, 2020

I think that’s message-market fit. For example, Slack might measure this as 75% of customers sending 2,000 team messages within 30 days, or for Dropbox it could be 85% of customers backing up their files within one hour. Instead, Mark advocates grouping teams by customer type or geography. Mark couldn’t disagree more: . “I

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. For example, let’s say a $100k ARR company (enterprise subscriber) reports their custom SSO integration is failing, a $10k ARR company reports dashboard loading slowly, and a $1k ARR company reports an issue with a new feature. Effort required to resolve the issue.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Guy

MAY 7, 2020

Once the themes (aka feature groups) are defined, it becomes easier to think through the features that falls under various themes. Sign up to be a Mentor today & join an elite group of product management leaders! There are various tools that can be used for roadmapping such as Aha!, Airtable and most simply on excel.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

The Product Coalition

DECEMBER 23, 2021

And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay. The revenue aspect also matters.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Intercom, Inc.

FEBRUARY 2, 2022

Address any new questions raised in the output and share the strawman proposal with the key stakeholder group. Depending on the output, the trailer can appear in different formats – from a one-page project overview to highlight reels, a dashboard, or designs. Ads/trailer: Build the anticipation.

Data Visualization 220

Data Visualization User Testing Technical Review Magazine 220

Userpilot

MARCH 5, 2025

Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes. Example of a Userpilot dashboard showing free trial to paid user conversion rate.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

APRIL 13, 2021

It does not just power the free text search functionality either – our Reporting pipeline is based on rich data aggregations running on Elasticsearch and our User, Message and Conversation matching features allow customers to perform complex predicate-based lookups against hundreds of data attributes and millions of documents using our search layer.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Product Innovation Educators

AUGUST 14, 2023

You just need to be repeating those same messages. A lot of it has to do with pulling together a bunch of other groups. There needs to be coordination and alignment that spans across the different groups. Only when they have a small product is it the right time to hire somebody to lead this group.

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. We use it for: Sending targeted messages to visitors on our website. What is a marketing technology stack? So let’s say Joe works for Pfizer.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JANUARY 29, 2025

Leveraging product analytics isnt just about making pretty dashboards; its about viewing your existing data as a learning opportunity to make informed decisions with your onboarding strategy. At Userpilot, we create quarterly dashboards organized by release. These dashboards dont just collect numbers; they tell a story.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MAY 17, 2025

Use the data to set conditions to make segments: I use Userpilots segmentation feature to group users based on several factors, including demographic and psychographic ones. Userpilot analytics dashboards can help you add relevant metrics and keep an eye on any changes that may occur. Userpilots Analytics dashboards.

Analytic Tools 64

Analytic Tools Research Software Feedback Software Data Visualization 64

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

MAY 17, 2025

Start with clear segmentation In this context, clear segmentation involves identifying and grouping specific user cohorts based on factors like geographic location, language preferences, cultural background, or other demographic and behavioral characteristics. Userpilots advanced segmentation helps you get even more nuanced with this.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Userpilot

MARCH 5, 2025

You can use this platform to create customer segments, personalize onboarding flows, deliver targeted in-app messages, collect direct customer feedback , and track in-app analytics to make iterative changes. Analytics dashboard in Userpilot. Dashboard widgets: This feature is a vital part of Pendos analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 23, 2024

Here are MarTech stack examples from 5 successful companies to inspire your own: Heap MarTech stack example: Heap’s stack focuses on three groups: Attract (LinkedIn, Google Ads), Engage (Marketo, Outreach), and Analyze (Heap, Google Analytics). Track product growth metrics with a custom Userpilot dashboard.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Userpilot

APRIL 16, 2025

Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. When agents and product managers can quickly navigate the dashboard, they spend less time on training and more time resolving issues. In other words, you resolve issues faster.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. Create in-app messages with Userpilot code-free.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

SEPTEMBER 11, 2023

Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages. Here’s an example: Rather than sending upgrade messages to everyone and relying on chance, you can analyze when and to whom you should send upgrade messages using segmentation. Upgrade message in Calendly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

SEPTEMBER 7, 2023

You should leverage customer data to trigger real-time communication, like personalizing your in-app messages and guides using segmentation. To collect both quantitative and qualitative data, you should use user surveys, event analytics , and dashboards to track core metrics. Feature performance dashboard in Userpilot.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105