Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. According to a study by Airfocus , 21% of product managers believe they don’t have adequate skills, which hampers AI implementation. An explainer video generated by AI.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Why is SaaS renewal management important?

Feedback Software 103

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 103

Userpilot

MAY 17, 2023

Contextual in-app messages give users the information they need at the time they need. Userpilot allows you to collect user feedback, analyze in-app user behavior, and drive engagement with targeted contextual in-app messages. Increased revenue : users who witness a good PX are more receptive to upsell messages. What are these?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Intercom, Inc.

MAY 13, 2022

Customer relationship management dashboards that provide reporting functions. Contact centers might offer telephone-based support just like a call center does, but they may also provide other methods of communication, such as live chat messaging , email, text messaging, social media messaging, or video chat.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Using targeted in-app messages to guide users through key features effectively. Progressive disclosure example.

Analytic Tools 100

Analytic Tools Feedback Software Research Software Customer Experience 100

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Analytics dashboards – for easy access to key insights from one place. Dashboards. Event tracking.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 7, 2024

Figma — Branched onboarding, design templates, and onboarding videos. Rocketbots Rocketbots ( respond.io ) is an AI-powered customer communication platform designed to manage and automate customer conversations across various messaging apps. This is where an analytics dashboard comes in. Salesflare — Interactive guides.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

JANUARY 29, 2024

Specific, Measurable, Actionable, Realistic, Time-based) goals during the design process can help designers manage expectations before they begin. The first step to a successful onboarding process is a warm welcome message that puts new users at ease. Customer funnel metrics are an example of dashboards. Creating S.M.A.R.T

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in!

Data Visualization 106

Data Visualization Analytic Tools Reporting Tools Feedback Software 106

Userpilot

JUNE 26, 2023

Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email. Other tools, like Userpilot , display all the data you need in dedicated dashboards so the amount of work you have to do manually is very limited. NPS dashboard in Userpilot. Video tutorial in a resource center.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

OCTOBER 27, 2023

We look at how you can combine the two seemingly incompatible worlds and examine examples of companies that have managed to achieve this. To aid feature discovery , use contextual in-app messages that show users the relevant features at the exact moment when they need them. Is this even possible to make it work? Tooltip builder.

Feedback Software 106

Feedback Software Embedded Analytics Analytic Tools Enterprise 106

Userpilot

MAY 10, 2023

They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages. Synthesia helps you create professional videos without cameras, sophisticated microphones, models, etc. or onboarding messages. Create optimized content in seconds with Userpilot.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Userpilot

JUNE 28, 2023

Create a multimedia onboarding flow with product screenshots and videos. Senior Project Manager Arjoon Talukdar came across Userpilot and decided to build in-app onboarding flows that would encourage new members to upload their CV. Track your KPIs with Userpilot’s native analytics dashboard. Get a demo now! Source: Osano.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Userpilot

OCTOBER 6, 2022

How can product managers use them to develop their products? A FAB statement is a kind of sales message that promotes the features, advantages, and benefits of a product to the customers. Product managers should focus on delivering benefits rather than just features. How the FAB model helps product managers?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Feedback 97

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

The Product Coalition

DECEMBER 23, 2021

The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years. Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay.

Weak Development Team 168

Weak Development Team UX User Testing Technical Review 168

Userpilot

JANUARY 26, 2023

Greet new customers with welcome messages – it humanizes the onboarding process. For the rest of the more complex tasks, they’re connected with customer success managers to get set up. White glove onboarding : This type of client onboarding includes complete 1-on-1 support from customer success managers.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Mixpanel

DECEMBER 7, 2022

We’re excited to introduce Mixpanel Boards, which replaces our existing dashboards with an expressive workspace for collaborative, aligned decision-making. Unlike an inflexible dashboard that only shows metrics, Boards empowers teams to share complete context, dig into the data, and make better decisions together. Example use cases.

Data Visualization 52

Data Visualization Dashboard Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Let’s get right to it!

Analytic Tools 104

Analytic Tools Feedback Software Product Research Data Visualization 104

Usersnap

NOVEMBER 17, 2022

As a SaaS company your product managers need to know whether what they’re releasing is useful and valuable to users, or if they should change direction completely. HubSpot is a customer relationship management (CRM) platform that helps its users create better customer experiences. What is HubSpot? What are HubSpot Integrations?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

APRIL 26, 2022

The Resource Center on Pendo has several limitations, including the lack of video modules, limited segmentation options, lack of localization, etc. It comes with in-depth analytics, video modules, segmentation, and automated translation. Launch in-app video tutorials (embed directly from Loom, Youtube, Synthezia).

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

SEPTEMBER 30, 2022

On the other hand, digital customer experience (DCX) only refers to the customer’s experience of your brand in virtual spaces or digital channels, such as in mobile apps, social media channels, and your product dashboard. Digital customer experience management best practices. Why is digital CX important for business?

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

NOVEMBER 21, 2023

We also share some best practices for product managers on how to pull off a successful product launch. To evaluate your in-app messages, use flow analytics. Assists in managing the launch timelines. If you manage to find buyers at this stage, you’re golden. Let’s get right into it! Beta test the feature.

Product launches 105

Product launches User Testing Product Research Analytic Tools 105

Userpilot

MARCH 14, 2023

To drive upsells , prompt your users with targeted in-app messages tailored to the needs of a particular segment. Userpilot can help you increase your freemium conversion rate with in-app messages that target specific user segments and contextual prompts based on product usage data. Segment users for targeted messaging.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

JANUARY 9, 2024

Keep error messages simple and include a constructive solution. There are 4 main types of heatmaps that all product managers should know: Scroll tracking Eye tracking Feature tracking Mouse tracking Heatmap analysis can help reveal poor user experience and areas where UX improvements are needed. Google Analytics dashboard.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JUNE 20, 2022

Anyone even remotely involved in product management will tell you that! In this article, we’ll explain what A/B testing is, why it matters for product managers, and how product teams should plan and run a test. A/B testing can be used in: In-app messaging. What is A/B testing in product management? Product messaging.

User Testing 52

User Testing Product Research Feedback Software Testing 52

Userpilot

MAY 14, 2023

It also offers very similar features to track user behavior: User segmentation and cohort analysis Group analytics for a wholistic account or company-level analysis Custom events Funnel and drop-off analysis Interactive real-time reporting through Live events Impact analysis Custom dashboards Event Tracking Tool: Mixpanel.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. What is B2B marketing?

B2B 106

B2B User Testing Research Software Analytic Tools 106

Userpilot

MARCH 25, 2024

Explainer videos are less interactive but great for step-by-step demonstrations of complex processes. Explainer videos Explainer videos can be embedded in a modal and triggered to provide users with step-by-step instructions on how to use a feature or complete a task. An explained video embedded in a product tour.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 26, 2023

9 growth strategies to implement in your SaaS Growth strategies like market penetration or development are the domain of senior management or business leaders. However, SaaS product managers have also a number of growth tools they can leverage to give the business a boost. How do they know if the flows are effective?

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Userpilot

JANUARY 9, 2023

For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. You can provide this guidance via customized educational resources like personalized videos and webinars. For instance, you can embed in-app video tutorials to provide visual solutions to challenges.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Department of Product

OCTOBER 26, 2023

Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that. In this article, a Google ML engineer explains everything you need to know about managing your data – and best practices for your product.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. While there doesn't exactly exist a "typical" day in product management, you can expect to perform certain tasks based on the stage of your product. A day in the life of Kevin Wei, an enterprise product manager.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Mixpanel

OCTOBER 27, 2021

Promo is a leading video creation platform for small and medium-sized businesses. Promo.com was founded in 2012 as a world-leading online video creation platform and cloud-based video-making service for businesses. Our company enables businesses of all sizes to promote their vision without limits through video content.

Customer Experience 98

Customer Experience Data Visualization Reporting Tools Research Software 98

Userpilot

SEPTEMBER 5, 2021

Great SaaS product marketing strategies have five steps – defining your target audience , defining your positioning and messaging , setting objectives and KPIs , defining the customer journey , and deciding on which digital marketing strategy to apply at each stage. Example of a Product Marketing Manager User Persona.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98