Revulytics

MAY 30, 2018

Using ReachOut in-app messaging software, we can easily target certain customer segments and offer timely, relevant offers to upgrade. In this video, learn how to set up an Automatic campaign, without any additional coding. How to best present upgrade offers for maximum success.

Messaging 59

Messaging Analytic Tools Customer Experience Presentation 59

freshtrax

NOVEMBER 4, 2021

At btrax, we’ve been following the popularity of “short videos” in the U.S. In case you were wondering, short videos are videos around 15 to 60 seconds in length, some well-known examples are TikTok and Instagram Reels. Short videos are growing at an astonishing rate. 1) Immersion in the world of video.

Data Visualization 105

Data Visualization Advertising User Testing Research Software 105

Revulytics

MAY 4, 2018

It’s quick and easy to set up ReachOut messages to launch in your application – even without any technical expertise. In this short video, you’ll learn two, step-by-step examples of how to: Create a message that will reach all new users. Highlight your most valuable features for users who haven’t yet discovered them yet.

Messaging 48

Messaging Education Analytic Tools Marketing 48

The Product Coalition

SEPTEMBER 14, 2020

Many teachers are still trying to find secure virtual classrooms and are searching for the best interactive video platform in virtual learning. So, if you are among those educators wanting to know more about virtual classrooms or are hunting for the best video chat solution for educational purposes, then this article will help you!

Analytic Tools 97

Analytic Tools Reporting Tools Data Visualization Education 97

Revulytics

JUNE 20, 2018

In-application messaging is an untapped channel to promote events that can help users get more out of your applications, like webinars, product training, user meetups, trade shows, and more. In this video, we’ll show you how to set up a ReachOut program to enable users to book at time to meet with you at an upcoming trade show.

Messaging 48

Messaging Events Analytic Tools Webinar 48

Revulytics

JUNE 14, 2018

This video will walk step-by-step through setting up a survey of users that meet specific targeting criteria with a Manual Campaign. With a combination of ReachOut in-app messaging and Usage Intelligence , reaching users is far more powerful and effective than traditional survey strategies.

Messaging 54

Messaging Feedback Software Product Research User Testing 54

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 91

Feedback Software Messaging Onboarding KPIs Customer Communications 91

Revulytics

JUNE 27, 2017

Contextually relevant messages delivered at the right time. In-application messaging offers the best of both worlds – giving you a new channel to reach the user, target outreach, and not only push, but pull information from users in real-time, while they’re leveraging your application. Inform users of new releases or support packs.

Analytic Tools 70

Analytic Tools Feedback Software Data Visualization Messaging 70

TechEmpower - Product Management

JULY 24, 2023

Video and Audio Are you hosting your own video, or can we use a third-party host like YouTube or Vimeo? Email / SMS Does your application send out transactional emails or SMS messages? How are those mass messages crafted? How often is message content updated? Send messages? A Product Manager?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Revulytics

MAY 22, 2018

In-application messaging can prompt users to upgrade to premium editions so they get the full functionality of your software and have access to certain features. When presented contextually within an application using ReachOut , you can make sure the offer is targeted to the right audiences, and maximize up-sell and cross-sell success.

Messaging 59

Messaging Analytic Tools Presentation Strategy 59

Userpilot

APRIL 7, 2024

Slack Slack is a popular messaging platform that has changed how teams communicate and share resources. In addition to group chat, its features include direct messaging , voice and video calls, and file sharing. Loom Loom is a video messaging platform, which like Slack, has revolutionized business communication.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? Let’s dive in for details!

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Systems Review 87

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

MAY 1, 2024

At its core, community building involves managing a group of individuals interested in a specific tool or goal in a private online space, focusing on the development of a brand community. This is especially important if your product helps others create new content, such as blog posts, images, and videos.

Feedback Software 74

Feedback Software Customer Feedback User Testing Customer Experience 74

The Product Coalition

MARCH 4, 2024

Transforming communication with instant messaging. Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans.

Analytic Tools 108

Analytic Tools Data Visualization Customer Experience User Testing 108

Bryce York

NOVEMBER 8, 2022

I wanted to put together this video quickly to share my thoughts on how to use red door tests, what they are, and a unique approach that you can take that can make them really handy. You wanna give them that message and say: Hey, this feature is coming soon. Rather a (tidied up) transcript? . Try them out. I hope it’s useful.

User Testing 52

User Testing Product Research Feedback Software Testing 52

Alchemer Mobile

MARCH 9, 2022

What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. Use contextually relevant messaging and proactive customer engagement strategies. Use contextually relevant messaging and proactive customer engagement strategies.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Pragmatic Marketing

FEBRUARY 17, 2017

Jot down the key message headings. Now open the datasheet for that product and compare the message headings to those you wrote down. ” That’s because few high-tech vendors take the time to create product message maps and apply them to their marketing communications. Message Map Basics. Message Pillars.

Messaging 70

Messaging White Paper Customer Experience Technical Review 70

Intercom, Inc.

JUNE 13, 2022

Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. Increase engagement with enriched mobile push messages. Teams can create contextual, personalized, and engaging push messages – without using any code!

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

APRIL 6, 2020

I’m kicking things off by sharing some pieces that have helped me (hopefully) get better at managing people. He shared insights such as how all behavior – good and bad – can scale and how you can manage that as well as the need for hierarchy, even at an early stage. People before product and profit. The key takeaway for me?

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

Intercom, Inc.

AUGUST 12, 2021

After all, as he points out, in a successful organization, the teams responsible for customer success and support tend to manage and influence more revenue opportunities than the field sales team – and if your customer service isn’t good or you’re not looking at CX from a holistic point of view, these chances of expansion are slim to none.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

The Accidental Product Manager

AUGUST 7, 2023

Clearly, for the product managers who promote musicians this was a major setback. However, product managers are never stopped for long and virtual concerts that were delivered online were then quickly created. That has helped artist product managers to zero in on their superfans. What is A “Superfan”?

Product Management 65

Product Management Product Manager Management Management 65

The Product Coalition

JANUARY 16, 2022

While articulating trade-off decisions, always use a visual approach As Product Managers, we have to make trade-off decisions almost daily. Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. This way it sets boundaries for discussion topics!

Product Management 163

Product Management Product Manager Document Leadership 163

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. We have a wide range of user types, from marketers to engineers to product managers and more. Take Mixpanel, for example.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

The Accidental Product Manager

NOVEMBER 2, 2020

The WhatsApp product managers may have come up with a way to make money Image Credit: Marina Stroganova. So just imaging this scenario: you are the product manager for a wildly successful mobile application. As a product manager, how would you go about transforming your free-to-use service into a money making machine?

Product Management 111

Product Management Product Manager Data Visualization Customer Experience 111

Userpilot

NOVEMBER 20, 2022

Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Send personalized in-app messages.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. Dan Olsen is a returning guest to the podcast.

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Product Talk

AUGUST 16, 2023

For today’s Product in Practice , I caught up with Welena Villasoto , the Community Manager for the CDH Community. While Welena’s role at Product Talk is not strictly as a product manager, that doesn’t stop her from developing and practicing her continuous discovery skills. They made the messaging more specific.

Product Research 167

Product Research Weak Development Team User Testing Customer Feedback 167

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. According to a study by Airfocus , 21% of product managers believe they don’t have adequate skills, which hampers AI implementation. An explainer video generated by AI.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Mind the Product

APRIL 30, 2020

How do friction costs and Hick’s Law affect the adoption rates of product features, and how can product managers reduce a user’s cognitive load? People are naturally visual learners, so it pays to employ videos and animation to simplify complicated concepts. A number of different elements compete for an online audience’s attention.

Data Visualization 181

Data Visualization Customer Experience Product Management Product Manager 181

Intercom, Inc.

JULY 6, 2022

Discover what you can do with 2-way SMS, including sending promotional messages, re-engaging your customers, and much more over at our help center. Head over to our help center for a demo video and to learn more about what’s new. Ease team management with more teammate permissions.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

The Product Guy

APRIL 9, 2019

The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. After all, many product managers tend to treat a strategy as something that’s scared and driven top-down from the executive management level. Journey Into the World of Strategy.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. It teaches product managers how to boost adoption levels for their products and is served via mail or via a learning platform. Built to help create and share videos, Loom appreciates the effectiveness of video tutorials.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Why is SaaS renewal management important?

Feedback Software 79

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 79

The Accidental Product Manager

JULY 11, 2022

Chinese product managers are trying to win over millions of Indian users Image Credit: Neha Singh. If you were the product manager for a new social media app, what would your #1 goal be every day when you went to work? One of the things that these product manager have realized that their customers want are simple interfaces.

Customer Experience 65

Customer Experience Product Management Product Manager Reporting Tools 65

Userpilot

FEBRUARY 15, 2023

Tolstoy is a platform aimed at boosting digital adoption by leveraging video in customer onboarding. They use video within their own product tour, personalizing the experience with engaging, in-app video messaging. Educate users with an onboarding video. Jira opts for a more classic product tour approach.

Feedback Software 89

Feedback Software Analytic Tools Onboarding KPIs User Testing 89