Userpilot

APRIL 16, 2025

Based on your current dashboard, it looks like most users churn before completing onboarding. The message feels careless, and the customer loses trust. Bad data leads to bad decisions, whether that means duplicated records, misfired onboarding flows, or false signals in your dashboards. Which features need attention?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 14, 2024

Well, you can easily track the metrics from one of Userpilot’s analytics dashboards. There’s a ready-to-use Expansion Revenue & Upgrades dashboard, and you can create custom ones, too. Expansion Revenue & Upgrades dashboard in Userpilot. That’s a lot to keep a pulse on, isn’t it?

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

OCTOBER 28, 2024

This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. It involves delivering consistent messaging across all channels. You can also call it directly from the in-app resource center.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Sachin Rekhi

FEBRUARY 16, 2020

Regardless of the resources the product manager has at their disposal, they are solely responsible for ensuring their discovery efforts lead to unique insights that will shape the direction of the product, for summarizing and sharing those insights with the entire team, and then incorporating them into the product roadmap and product requirements.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. This saves companies valuable time and resources. A message center provides a two-way conversation channel to do just that.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilots localization takes this further by automatically translating flows and messages based on a users geography into up to 32 languages. Also, consider time zones when scheduling messages.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

MAY 27, 2025

With a shared dashboard and content strategy, you can manage flows, tooltips, and updates without duplicating effort. Analytics dashboards: Youll see high-level engagement trends and user-level insights, but unlocking deeper metrics demands extra setup or third-party integrations. Whatfix G2 review.

Technical Review 90

Technical Review Onboarding KPIs Analytic Tools Data Visualization 90

Alchemer Mobile

JUNE 4, 2019

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. This saves companies valuable time and resources. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

MAY 30, 2025

One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. Update dashboards and alerts: I edit my custom dashboards to reflect the new metrics, so I can monitor them at a glance. Personalize and time these messages based on user behavior. I archive ones that dont.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Analytic Tools Research Software 86

Userpilot

MAY 28, 2025

You can target specific segments, configure when the survey appears, and analyze results from the dashboard. Push notifications: Trigger re-engagement messages based on user actions, sent through your existing provider like Firebase or OneSignal. Analytics dashboard: Track screen engagement, flow completion rates , and drop-offs.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software User Testing 79

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. This saves companies valuable time and resources. A message center provides a two-way conversation channel to do just that. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

DECEMBER 10, 2021

consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of stressed-out and under-resourced customer support reps to consider leaving their job. What to do: Communicate proactively and set expectations using targeted messages.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Mobile carousels in Userpilot help guide new users through the apps features with in-app messages. That means personalizing the UI, messaging, or your apps features based on their behavior, preferences, or past activity.

Feedback Software 73

Feedback Software User Testing Strategy Customer Experience 73

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. This includes Tech estimates (at least T-shirt sizing) and resources identified for the projects. Product definition thus varies from organization to organization which causes confusion and frustration within product organization.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Userpilot

MAY 28, 2025

Userpilot mobile at a glance Userpilot mobile is an all-in-one solution that combines in-app messaging , push notifications, user behavior tracking, and feedback collection, helping product teams drive adoption across both mobile and web apps. Help content and resource centers. Error messages. Feature announcements.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

MARCH 30, 2025

Lets review its core features: Streamline in-app messaging Pendo Mobile allows teams to create in-app messages to engage users with onboarding flows, feature announcements, and promotions. Resource center. Dashboards. You can track key metrics on mobile engagement with custom dashboards. It includes: Carousels.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Reporting Tools 64

Intercom, Inc.

DECEMBER 17, 2018

If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. If you have a software product, and customers frequently need help during setup, trigger an auto message in your Messenger during this process. Give them extra resources. Blog posts.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

AUGUST 8, 2024

Talana is a company offering human resources solutions. Solution : Talana implemented Userpilot, which enabled them to create onboarding experiences, engage users with in-app communication, improve self-service support through a resource center , and track key metrics using analytics. Talana’s resource center created using Userpilot.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

The Product Coalition

DECEMBER 23, 2021

Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay. In this case, UX specialists should check that hints contain a comprehensible summary with links to external resources, if necessary. And the bottom line to always stick to ?

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Intercom, Inc.

FEBRUARY 2, 2022

Link all relevant documents and resources to provide a holistic overview of the topic. Depending on the output, the trailer can appear in different formats – from a one-page project overview to highlight reels, a dashboard, or designs. Make sure to include essential context, the problem statement and desired outcome.

Data Visualization 220

Data Visualization User Testing Technical Review Magazine 220

Userpilot

MARCH 30, 2025

You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard. With all your data in one dashboard, you can measure whats working and where to improve, without relying on third-party analytics or custom event tracking setups. Use Userpilot slideouts to share tips or updates.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software User Testing 64

Userpilot

MAY 17, 2025

If a user visits the target dashboard for the first time, guide them toward the one action that delivers immediate value. Guide each segment down a flow that highlights the features they care about most (for example, project managers see task dashboards first, developers see API integrations). Create in-app messages with Userpilot.

Onboarding KPIs 64

Onboarding KPIs Analytic Tools User Testing Customer Experience 64

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. 5 No-code editor, various module groups, segmentation, localization, analytics dashboard.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Planet

JUNE 1, 2025

This resource allocation reflects a fundamental truth: understanding and optimizing the current user experience often yields more substantial results than the constant introduction of new, unvalidated features. Each phase of the AARRR funnel presents unique challenges that require distinct research approaches to generate actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MARCH 5, 2025

Factors I consider when evaluating customer analytics tools Important core features Analytics dashboards : Provide real-time visualizations of key performance indicators (like active users and page views) at a glance, so you can easily track changes. Example of a Userpilot dashboard showing free trial to paid user conversion rate.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 5, 2025

You can use this platform to create customer segments, personalize onboarding flows, deliver targeted in-app messages, collect direct customer feedback , and track in-app analytics to make iterative changes. Analytics dashboard in Userpilot. Userpilots resource center editor. Some engagement features in Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

APRIL 13, 2021

It does not just power the free text search functionality either – our Reporting pipeline is based on rich data aggregations running on Elasticsearch and our User, Message and Conversation matching features allow customers to perform complex predicate-based lookups against hundreds of data attributes and millions of documents using our search layer.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer. Alternatives: SalesLoft.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JULY 6, 2021

Invest in workforce management resources. Luckily, real-time translation tools such as Unbabel and Lokalise can help you quickly translate customer messages and conversations in nearly every language imaginable. More importantly, how do you ensure customers are getting a consistent support experience, no matter where they’re located?

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

MAY 17, 2025

Below is a simple ROI framework to help you objectively assess whether localizing your app makes strategic sense, and to what extent you should invest resources. See if youre expending more support resources on users in non-native markets. This step will help you make proper financial projections and allocate resources accordingly.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. A mobile app engagement platform can help you address these challenges with features like push notifications, behavior tracking , and personalized messaging. billion in 2024.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

MAY 13, 2022

Some companies may even choose to outsource their customer support to a company that specializes in handling calls as cost and resources may be a deciding factor. Customer relationship management dashboards that provide reporting functions. That’s what’s known as a virtual call center. Call recording tools.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Experience 118

Intercom, Inc.

MARCH 10, 2020

We send automated outbound messages based on actions that the user has taken (or not). Frequent postings of our metrics dashboard on Slack to replicate our real-time metrics monitor at the office. More resources to help your team adjust to remote work: 9 principles to improve remote collaboration. Proactive support. Help Center.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. Create in-app messages with Userpilot code-free.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105