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Customer satisfaction surveys: Everything you need to know 

Alchemer Mobile

Pilot your survey: Before launching the survey widely, test it with a small group. Adding surveys to digital touchpoints, such as mobile apps, websites, and live chat systems, makes it easy for customers to share their thoughts in real time, which can significantly boost survey response rates. can help gather more insights.

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Case Study : Improving Data-Driven Decision Making for CSR Leadership

UX Planet

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. We also encouraged them to think out loud while they were navigating the dashboard, to help us uncover their mental model and identify hidden insights.

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What I Learned from Designing a Product Used by 4 Million People Daily

UX Planet

Heres what Ive learned and what I wish someone had told me when I started designing for large-scale systems. Test, observe, and phase them in piece by piece. Test ideas with them before launch. Theyll surface friction points no dashboard can show you. Image source: Kody Technolab 1. Talk to them regularly.

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The Risks of Data Fragmentation + How to Fix Fragmented Data

Userpilot

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Based on your current dashboard, it looks like most users churn before completing onboarding. Sound familiar? Which features need attention?

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

But today, dashboards and visualizations have become table stakes. Think your customers will pay more for data visualizations in your application? Five years ago they may have. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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The Eleven Must-Have Features for Test Management Tools

The Product Coalition

Test management tools are incorporated to store information on the ways testing is to be done, set up testing activities, and report the standing of quality assurance activities. The tools have entirely different approaches to testing and therefore have different sets of options.

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Conversational design for better products

Intercom, Inc.

I just can’t make sense of this dashboard.”. Especially for these bigger understanding gaps, you’ll need to design conceptual frameworks and systems that work for your users. Test it out. The North Star of conversational design is an intelligent system that’s truly and flexibly responsive to user signals”. What’s up?”.