Amplitude

MARCH 21, 2019

Have you noticed recently an increase in the usage of the terms ‘data-driven’, ‘data-informed’, and ‘data-inspired’ around your office? What does data-inspired actually mean and how is it different from being data-informed? Data-driven, data-informed, and data-inspired describe how data should be used.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

Mixpanel

MAY 27, 2021

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 140

Data Visualization KPI Customer Experience User Testing 140

Amplitude

NOVEMBER 20, 2020

Worried they will track the wrong metrics, and pick the wrong KPIs. Worried that they’ll end up with unusable and untrustworthy data. Learning how to “see” data. Unlocking the long tail of insights & t-shaped instrumentation. Steps (a big deal for Fitbit users, maybe more of a KPI). Measurement vs. Metrics.

Data Visualization 119

Data Visualization Analytic Tools KPI User Testing 119

Alchemer Mobile

DECEMBER 27, 2022

Similar to downloads, tracking new signups can yield interesting insights. It is an indispensable KPI because it indicates how many of your users have stayed loyal. . This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Churn rate is the opposite of retention rate.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

The Product Coalition

SEPTEMBER 9, 2022

The foremost way companies know which features to allocate their time toward building is by establishing key performance indicators (KPIs). Everything should always go back to the data and metrics! As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares.

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

The Product Coalition

OCTOBER 12, 2020

Our product was a script that you put on your website so it unblocks your analytics when they are blocked by any kind of content blockers. The big issue was that in the context of very low budget, the extra data was just a nice-to-have for marketing teams. We were definitely not a pain point. It wasn’t helping them much.

Startups 179

Startups Data Visualization KPI Analytic Tools 179

The Product Coalition

FEBRUARY 5, 2019

That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received. Apps aren’t predictable once you release them into the real world. Time is not on your side.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

Userpilot

APRIL 24, 2025

Recommended product manager job openings in data-driven companies 1. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. Analytical mindset, proven experience working cross-functionally to turn data insights into strategic decisions.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Mind the Product

DECEMBER 12, 2018

UserTesting’s Product Insights proposes digging deeper to understand not simply the most engaged users, but those who’ve found something in your product that transforms the way they think. Many teams might immediately jump to finding solutions that will help move toward that KPI. These are the customers we want to serve and replicate.

User Testing 164

User Testing Customer Feedback Research Software Data Visualization 164

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. Everyone in the team, from CEO to copywriter, needs to be on the same page when it comes to your company’s definition of successfully reached goals. pretty much everything.

Onboarding KPIs 113

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 113

Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. Step one is to define the Growth KPI in your analytics tool.

Data Visualization 77

Data Visualization KPI Customer Experience Reporting Tools 77

Userpilot

NOVEMBER 27, 2023

Related metrics that impact your revenue and how to use the insights to turn your product into a growth engine. It serves as a key performance indicator (KPI) for evaluating the effectiveness of various business strategies. This helps users see the ROI of using your tool and boosts your overall revenue growth rate.

Onboarding KPIs 105

Onboarding KPIs Definition Data Visualization Research Software 105

Intercom, Inc.

APRIL 7, 2021

Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different. The result is the Customer Support Quality Benchmark Report 2021. How the support landscape is changing. Chat has passed phone support.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. In 2013, Norman updated and expanded his book to be more inclusive of digital products and services, to reflect the shift from hardware to software. The UX Honeycomb Peter Moreville created a brilliant visualization of the seven essential aspects of great UX. That’s a big mistake!

UX 174

UX User Testing Product Research Research Software 174

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. But data alone doesn’t make much sense. This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. But what data should you analyze and how?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. Churn Analysis Definition in Usage Intelligence. A longer time frame is more appropriate.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

ProductPlan

FEBRUARY 8, 2022

Customer obsession is table stakes, but a top-notch product manager must also be adept at using data to understand how to shape the future of the product. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. What’s the difference? Centralize. Communicate.

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

Amplitude

JANUARY 23, 2018

PMs will then ask for more dashboards, but whenever they need to explain why a metric changed they say they’ll “get back to that next meeting” (and they never do). Bad product teams make decisions based on a best guess from recent and anecdotal evidence, reserving analytics resources only for ‘mission critical’ questions.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Mixpanel

JUNE 12, 2023

This experience reminded me a lot of my work as an analytics leader at AT&T. Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. What does data democratization look like?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JANUARY 19, 2021

You need more data: What’s the baseline for improvement? Let’s unpack retention analysis for product managers, from high-level goals (what to prioritize) to actionable tips for retention analysis (how to segment retention data) in Mixpanel. There is, of course, no simple answer. How do you define retention for this product?

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Mixpanel

JUNE 12, 2023

This experience reminded me a lot of my work as an analytics leader at AT&T. Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. What does data democratization look like?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Alchemer Mobile

DECEMBER 27, 2022

Similar to downloads, tracking new signups can yield interesting insights. It is an indispensable KPI because it indicates how many of your users have stayed loyal. This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. Churn rate is the opposite of retention rate.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Amplitude

JULY 11, 2019

If we’re being honest, it is very difficult to create a culture that values data. I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. Teams need to use data to make better decisions. Integrate Data into your Everyday Language.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Experience 65

The Product Coalition

JANUARY 24, 2021

To do this, you should consider sharing: Data from preceding experiments/features that make a case for this feature A business imperative that is internal to your own company (e.g. preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g.

Onboarding KPIs 169

Onboarding KPIs User Testing Customer Experience Product Research 169

The Product Coalition

MAY 12, 2020

One of the main advantages of working in many machine learning products is the ability to simulate a scenario based on historical data by performing offline experiments. In order to perform offline evaluation, data is collected from the live system that you want to simulate. Let’s dive into it. How does offline experimentation works?

Artificial Inteligence 86

Artificial Inteligence Research Software User Testing Data Visualization 86

The Product Coalition

OCTOBER 23, 2023

In a business setting, KPIs can be used to manage the efficiency of your Operational Capabilities — our Service, Support, and Customer Success teams, and our basic “keeping the lights on” operations. But KPIs can only help us target and measure part of the story. This is where OKRs can provide additional benefits.

Strategy 142

Strategy Customer Experience KPI Data Visualization 142

The Product Coalition

MAY 28, 2020

Freestyling Amongst the product leadership team, they will need to decide that they are committed to more structure/standardization, engagement with their direct reports on career development, and time to review advancement candidates. liking to UX studies, mockups, and KPI dashboards).

Development 86

Development Product Manager Product Management Data Visualization 86

Sachin Rekhi

AUGUST 6, 2015

It all starts with a clear hypothesis on who the target audience is for your product or service. Before getting into the specific solution your product or service provides, it's important to have a clear understanding of the specific problem or pain point that your solution solves for. Target Audience. Problem You're Solving.

User Testing 143

User Testing Document Product Marketing Marketing 143

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

The Product Coalition

SEPTEMBER 14, 2020

Understand the real impact of change- In an organization where many teams are taking on various initiatives to effect a KPI, it is very hard to attribute the exact impact of each change. An MVT is the most efficient but valid way to gather data regarding a hypothesis. Analyze the results for insights not to declare ideas as winners 6.

User Testing 97

User Testing Product Research Data Visualization Customer Experience 97

The Product Coalition

MAY 2, 2023

They focus on learning how successful the services, features and capabilities to discover opportunities to take that performance to higher levels. Every calculation has a clear definition • good metrics are simple to understand and easy to measure • are used to measure things of interest Example: • Avg.

Definition 156

Definition Customer Experience Analytic Tools Data Visualization 156

Mixpanel

JUNE 12, 2023

This experience reminded me a lot of my work as an analytics leader at AT&T. Hear me out: In my role, I’m tasked with working stride-for-stride with the product teams across our large company to arm them with the data insights needed to improve their products. What does data democratization look like?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Mixpanel

JANUARY 23, 2020

In this article , Mixpanel’s VP of Product and Design, Neil Rahilly, outlines his crucial steps for setting, achieving, and celebrating data-informed goals. Measuring what matters: using growth KPIs to gain insight into your product’s future. No stock definition or out-of-the-box dashboard can capture this for you.

User Testing 80

User Testing Roadmap Data Visualization Customer Feedback 80

Userpilot

JUNE 28, 2022

There are lots of tools in the market to measure and improve your customer experience. The 3 best tools are Userpilot, Qualtrics, and Mixpanel. What are customer experience KPIs? Customer Experience KPIs (key performance indicators) refer to key business metrics that track various aspects of customer experience.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

The Product Coalition

MARCH 21, 2019

Photo by Javier Allegue Barros on Unsplash “PM”ing your KPIs In Beyond Vanity Metrics , I issued a call to action to pick a KPI that is unmeasurable. By my personal definition of better. You test the new checkout flow of your eCommerce site and you get a definitive answer to whether it increases revenue. More connecting.

Definition 60

Definition User Testing Product Research KPI 60