Lenny Rachitsky

MAY 20, 2025

He most recently ran Product Management, Marketing, and Partnerships across Square while reporting to the CEO. Instead of placing all the burden on the manager, we need to shift our analytic lens upward, onto the skip. How do I help line managers deal with IC performance issues on their team instead of dealing with them myself?

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Weak Development Team Data Visualization Technical Review Reporting Tools 116

The Product Coalition

JULY 13, 2022

If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want. Best for AI-powered future outcomes predictions.

Data Visualization 146

Data Visualization Analytic Tools Feedback Software Reporting Tools 146

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

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Technical Review Product Manager Product Management Onboarding KPIs 398

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I focus on the reporting area where we report on all things that happen at Intercom for you.

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Data Visualization Reporting Tools User Testing Customer Feedback 211

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. What is automated customer service? Why automate your customer service?

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. But how do you collect the right data for your analysis? This article shows you a step-by-step process and some of the best tools to use. Track customer behavior for experience insights.

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Data Visualization Dashboard Customer Feedback User Testing 100

UserVoice

JULY 28, 2017

We live and work today in a world that is increasingly data-driven, but we cannot successfully adopt a data-driven approach to decision making without first identifying the metrics that matter most. Plus, there’s no shortage of tools to help us quantify seemingly everything. The real issue is lack of focus. In This Article.

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Data Visualization User Testing Customer Experience Reporting Tools 252

The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall? Being a product manager in a B2B service company, the question was particularly difficult to answer. Some of them are good, and some of them are bad.

Product Manager 407

Product Manager Product Management Research Software Feedback Software 407

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I hope this post allows people and teams to safely talk about Product Judgment.

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Research Software Weak Development Team Reporting Tools Customer Communications 291

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

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Feedback Software Research Software Analytic Tools Data Visualization 89

Amplitude

NOVEMBER 26, 2019

Generating data is easy. Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. It doesn’t have to be this way.

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Data Visualization UX Analytic Tools Reporting Tools 137

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. But then, one day, I found myself reading Ask Your Developer by Jeff Lawson and I realized I was the one making the mistake. API teams need to think about onboarding just like everyone else.

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Feedback Software Product Research Customer Experience User Testing 165

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. I break the underlying structure of discovery into three parts: Starting with a clear desired outcome —in other words, starting with a clear definition of success. Everything we do in discovery is in service of that.

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Generative AI Product Research Feedback Software Analytic Tools 335

Roman Pichler

JULY 11, 2016

Manage the Product, not the Team. Focus on your job as the product manager or product owner, and manage the product, not the team. Treat the Team as an Equal Partner. The team members are not your resources but the people who create your product. Assume that the team members want to do their best.

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Weak Development Team Development Research Software Feedback Software 176

Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. Adopting the “best tools”. Don’t use the best tools for the job.

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Technical Review Research Software Startups Data Visualization 269

Alchemer Mobile

NOVEMBER 27, 2018

Keep reading for data supporting our analysis, as well as what the best of both worlds looks like. Further, Apple only allows three rating prompts in a 365 day period, so it’s critical to use them with precision, especially now that app developers can choose to keep or reset their current rating with a given release.

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User Testing Customer Feedback Feedback Software Weak Development Team 199

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

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Analytic Tools Research Software Reporting Tools Software Review 52

Mind the Product

MARCH 10, 2020

As a product leader, what qualities do you need to cultivate to be able to ensure your team performs to the best of its abilities? Recently I’ve been thinking a lot about teams – what is a team, team formation and development, cross-functional teams , and leading teams.

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Weak Development Team Data Visualization Feedback Software Reporting Tools 184

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

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Weak Development Team Customer Experience User Testing Customer Feedback 222

Intercom, Inc.

OCTOBER 13, 2020

Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. Similarly, don’t design far beyond what the machine learning can deliver – instead, traverse the product development tree, one level of depth at a time.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. And that is because data nowadays is everything. Especially in business.

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 95

Mind the Product

OCTOBER 27, 2016

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.

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Customer Experience User Testing Customer Feedback Weak Development Team 207

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? A quick Google search will show you heaps of tools, and you may even experience decision fatigue trying to choose the best. In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses.

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Data Visualization Analytic Tools Research Software Feedback Software 105

Roman Pichler

DECEMBER 4, 2018

To understand if and to what extent your product is affected by technical debt, talk to the development team, for example, in the next sprint retrospective. I find that development team members usually have a good understanding where issues in the architecture and code are.

Feedback Software 276

Feedback Software User Testing Customer Experience Weak Development Team 276

The Product Guy

AUGUST 10, 2017

A software product could overemphasize a feature that its own team just wanted to build. It lacks an absolute definition. With a sufficiently large data set of your own users, you will find that their behaviors, goals, and pain points will be quite different from each other’s – let alone your own.

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User Testing Customer Experience Research Software Customer Feedback 296

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps. Here are the steps to develop your positioning effectively: Conduct thorough market research.

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Research Software Positioning Data Visualization Definition 103

The Product Guy

JANUARY 8, 2019

Similar stories have inspired new product and business development frameworks , thousands of articles, and numerous books. Companies simply ship too many poor products and features. Agile is sometimes seen as a panacea to all product development problems. Enter Lean Customer Development. Key Takeaways.

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Product Research Customer Experience Weak Development Team Agile 354

Userpilot

NOVEMBER 20, 2023

Do you need to worry about data discrepancy? More importantly, we will show you: How to identify them What causes data discrepancies And how to leverage product analytics tools to avoid the issue Let’s dive in! To identify data discrepancies, first cross-reference different data sources and look for inconsistencies.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. But can you take action on those insights? If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. What Is Customer Journey Analytics? But then what?

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Data Visualization Analytic Tools User Testing Customer Experience 98

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. If the data shows different feature-use and frequency clusters, we can go into a lot of interesting questions with those specific users — Why are they using it more/less than expected?

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. ML teams tend to invest a fair share of resources in research that never ships.

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Artificial Inteligence Research Software Analytic Tools Feedback Software 249

The Product Coalition

OCTOBER 2, 2024

Stefan Röse breaks down how Quantilope is pushing forward customer development and the consumer research field. Perhaps that’s why some research experts say, “Data is the new currency.” Quantilope specializes in consumer insights technology, offering a platform to help businesses understand what consumers want and need.

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User Testing Data Visualization Customer Feedback Research Software 148

Mixpanel

MARCH 3, 2022

Data has fundamentally changed how we design and develop products, but there’s a difference between simply reacting to data points and applying the level of analytic rigor needed to yield meaningful results. Understand the role of data with nuance. That’s where data comes in. Here’s how.

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Data Visualization Analytic Tools Technical Cofounder Weak Development Team 114

Alchemer Mobile

JULY 13, 2021

Bad product experiences increase customer frustration, potentially creating resentment around having difficulty completing tasks within an application and increasing customer churn. Beforehand, make sure your team is aligned on: Their definition of product experience. The metrics you’ll use to measure success.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Reveal

OCTOBER 14, 2021

Reveal Embedded Analytics. Easy to use and understand analytics is a crucial part of every modern SaaS application. In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. What is a modern analytics application?

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Analytic Tools Data Visualization Research Software Reporting Tools 80

Sachin Rekhi

FEBRUARY 9, 2020

In our discussions, we talk about all the usual things: their ultimate career aspirations; their understanding of their own strengths and weaknesses and the skill gaps they hope to fill; as well as the specifics of each role they are considering, including scope, responsibilities, title & compensation, and manager. Engineering-Driven.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218