Intercom, Inc.

MARCH 18, 2021

Or rather, two – conversation topics and custom reports. To understand a bit more about the launch, we’ve gathered some of the folks behind it: Thomas Creighton de Farias – Senior Product Education Producer. I focus on the reporting area where we report on all things that happen at Intercom for you. Thomas: Awesome.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Anya’s development of Taelor offers valuable lessons in how to validate and expand upon initial product insights. This led her to explore whether others faced similar challenges.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. Other gamification elements include: Rewards Badges Creativity tools Pressure Progress bars Challenges Explore more gamification examples. For example, can you host webinars to educate users about product updates and offer industry insights? The result?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Product Talk

DECEMBER 18, 2024

This definition is a mouthful, so I like to visualize it. I’m going to walk through this visual quickly, and then Cecilie and I are going to dive into this in more depth. Using the Opportunity Solution Tree to Guide Discovery The visual at the center of this is called an opportunity solution tree. It’s that simple.

Product Research 244

Product Research Research Software Analytic Tools Feedback Software 244

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Apptentive.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. Business analytics offers invaluable insights that help SaaS companies optimize operations, enhance customer experiences, and make data-driven decisions.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Userpilot

APRIL 30, 2025

Retain users by educating them the right way and delivering the features they actually want. These spaces are built around shared interests, which means your message lands with a more receptive audience. Heres how Gymshark motivates its users by educating them with fitness tips. Create communities to engage mobile users.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

The Product Coalition

MARCH 3, 2024

Predicting their future behavior allows you to anticipate their needs, personalize their experiences, and ultimately, drive conversions and loyalty. So, how can CRM marketing help you achieve this elusive power of prediction? What is customer behavior prediction?

Data Visualization 147

Data Visualization Analytic Tools Marketing Customer Experience 147

Product Talk

OCTOBER 2, 2024

For today’s Tools of the Trade , we caught up with Yury Oleynik , the VP of Product Management at HiveMQ , who has managed to make continuous interviewing a reality on his team. Yury shares a few of the tactics his team tried to automate recruiting before they came across the tool they’re currently using, Orbital.

Feedback Software 275

Feedback Software Customer Experience Data Visualization User Testing 275

UX Planet

DECEMBER 6, 2024

Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. These advancements are revolutionizing how designers approach their work, making UX more data-driven, efficient, and user-focused than everbefore.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

MAY 28, 2025

As a product manager, Ive seen it become a constant loop of juggling SDKs, waiting on engineering sprints, patching together feedback tools, and praying your analytics make sense. Not another tool you have to duct tape into your stack, but one platform to build, test, and improve mobile experiences.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software User Testing 82

UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Userpilot

MARCH 30, 2025

While Pendo is known for its top-notch product analytics and in-app guidance features, the mobile offering often receives mixed feedback, especially regarding pricing, implementation complexity, and feature limitations. A self-service hub where users can find documentation, FAQs, and guides. Dashboards. It includes: Carousels.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously. Ready to execute your PLG strategy?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Alchemer Mobile

JULY 30, 2020

As a product manager, you’re probably on the other end, watching the app user analytics roll in, wondering why shopping cart abandonment has suddenly spiked. Or perhaps you prompt them with an option to head to your message center to chat with a customer service representative. Message Center. Other Tools.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

The Product Coalition

SEPTEMBER 8, 2022

There are great tools for product managers to assist with this. Here are 5 tools for SEO and analytics that are easy to use. You don’t have to be a data scientist to decipher the results, and most of them are free or have free trials. It’s one of the few tools I consider to be worth paying for.

Analytic Tools 172

Analytic Tools Reporting Tools Data Visualization Research Software 172

Mind the Product

APRIL 30, 2020

Friction can take the form of anything that prevents a visitor from using a product and may include distracting information and visuals, inconsistencies in the interface, unnecessary steps, unclear navigation, unfamiliar design and confusing functions. It groups individual pieces of visual data together to make it easier to remember.

Data Visualization 235

Data Visualization Customer Experience Product Management Product Manager 235

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

UX Planet

JUNE 1, 2025

According to the Nielsen Norman Group, quantitative data can identify where users encounter problems, but it often fails to explain why those problems occur Nielsen Norman Group,2023. The Emergence of Research-Driven Growth Authentic growth lies not only in analyzing quantitative data but in deeply understanding user behavior and motivations.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. However, only 26% are sure they have the knowledge and tools to do so.

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Userpilot

APRIL 24, 2024

What AI tools you can use. It also enhances their decision-making processes and provides insights necessary to personalize customer experiences , like onboarding flows for greater satisfaction and loyalty. There are also governance and ethical concerns, like data privacy or AI bias. AI analytics are coming soon.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

APRIL 16, 2025

Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

APRIL 7, 2020

In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

The Product Coalition

OCTOBER 3, 2023

In the dynamic field of healthcare, a transformative shift is taking place, not fueled by medical tools or drug discoveries, but by innovative algorithms and lines of code — signaling a new era in medicine where Artificial Intelligence (AI) is at the forefront. This can reduce the time and cost involved in bringing new drugs to market.

Healthcare 148

Healthcare Data Visualization Research Software Analytic Tools 148

Userpilot

NOVEMBER 24, 2023

CRO tools help you do just this and amplify product-led growth in the process. Here are 12 of the best CRO tools to consider using! TL;DR Conversion rate optimization aims to improve conversions and reduce churn by applying tools that monitor and analyze user behavior.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 According to Nate Brown , the companies that move from reactive customer service to a more holistic, proactive customer experience (CX) approach will be the ones that ultimately survive and thrive.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Userpilot

JULY 31, 2023

How does it compare to other similar tools? It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. WalkMe offers custom pricing plans based on predicted usage.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

AUGUST 17, 2024

This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics. TL;DR A click tracker records where users click, providing insights to optimize layout and enhance user experience. Trigger personalized in-app messages.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Customer Feedback 111

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. She is a brand storytelling strategist and coach, host of the Marketing With Empathy podcast, and founder of Kindred Speak, which provides editorial brand storytelling services and coaching. I use the FED method—focus, empathy, data.

Branding 256

Branding Data Visualization Magazine Customer Feedback 256

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Their unique perspective means they will select different data, attach different meanings to it, make different assumptions, and draw different conclusions. Ellen shares a specific example about missed messages. And this is a good thing.

Product Research 304

Product Research User Testing Engineering Testing 304