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The insights were buried in dashboards. And the noise around each new BI tool? In theory, leaders had access to more data than ever. In practice, they were still stuck waiting — for someone to pull the numbers, check the logic, and send the report. Insight delivered late is just expensive hindsight.
Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. It covers key topics, such as: Defining UX analytics. What is UX analytics?
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Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Measuring customer satisfaction is crucial for business growth.
Speaker: Donna Shaw - Senior Product Manager & Eric Frierson - Director of Innovation for Public and School Libraries
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Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.
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But we can take the right actions to prevent failure and ensure that AI systems perform to predictably high standards, meet business needs, unlock additional resources for financial sustainability, and reflect the real patterns observed in the outside world. We do not know what the future holds.
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This unique combination developed both her analytical thinking skills and her ability to question assumptions – capabilities that would later prove valuable in her product career. Over ten years, she rose through the ranks until everyone in the company reported to her.
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Speaker: Ian Thompson, Head of Business Intelligence at King, and Zara Wells, Strategic Customer Success Manager at Looker
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Drawing from his 20+ years of technology experience and extensive research, Nishant shared insights about how these activities vary across different organizational contexts – from startups to enterprises, B2B to B2C, and Agile to Waterfall environments.
Atif brings valuable insights from a recent PDMA executive workshop where leaders discussed their real-world challenges with strategic decision making and innovation strategy. In this episode, he shares some insights from that workshop and his experience in product leadership.
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Note that Ive decided not to state the names of the tools I found, partly as the AI landscape is changing rapidly and partly as you should research and select the tools that work best in your context rather than trusting my judgment. [2] 2] Market Research AI-based tools can discover user and customer trends using predictiveanalytics.
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How product managers are transforming innovation with AI tools Watch on YouTube TLDR In this deep dive into AI’s impact on product innovation and management, former PayPal Senior Director of Innovation Mike Todasco shares insights on how AI tools are revolutionizing product development.
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This definition is a mouthful, so I like to visualize it. I’m going to walk through this visual quickly, and then Cecilie and I are going to dive into this in more depth. Using the Opportunity Solution Tree to Guide Discovery The visual at the center of this is called an opportunity solution tree. It’s that simple.
Qualitative data from UXers should not compete against the quantitative data product owners need for their business model. Both are necessary to have a complete understanding of where the desirability of the product meets the viability of the business. Qualitative vs. Quantitative is a silly argument.
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A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans. For example, Zoom offers add-ons like audio conferencing, cloud storage, large meetings, or premium support.
Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualizedata effectively. However, creating effective data tables is not as simple as organizing rows and columns.
Reveal Embedded AnalyticsData-driven companies have a hidden advantage! Theyve consistently outperformed their counterparts, reporting significantly higher metrics across operational efficiency (81% vs. 58%) , revenue growth (77% vs. 61%), and employee satisfaction (68% vs. 39%). How is this possible?
Both are necessary to have a complete understanding of where the desirability of the product meets the viability of the business. In this session, you'll learn: How to integrate qualitative insights on user experience with a business model based on numbers. Quantitative is an argument that shouldn't happen.
I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.
CFOs want tools that grow with the business and can support multiple teams—marketing, product, HR, and beyond. Bonus: Demonstrate how AI adds real value AI can be a major accelerator, especially when it comes to summarizing unstructured feedback, surfacing insights faster, and democratizing access to data. That’s a win.”
Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. For instance, in the case of pension services, there might be financial advisors, pension administrators, and customer service agents involved. Let deep dive into 4 Ps.
It keeps us focused and ensures that we create value for the business while meeting customer needs. Interview snapshots are a way to visually synthesize what you are learning from each interview. We wanted to better understand who was adopting which visuals and how they were integrated into their day-to-day work.
Speaker: Edie Kirkman - VP, Digital at Focus Brands
To overcome this challenge, it is crucial to build core product and technology competencies that provide actionable insights through qualitative and quantitative data analysis. By leveraging data-driven insights, companies can accelerate time-to-market, enhance product quality, and align offerings with customer needs.
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Similarly, the opportunity solution tree can be an incredibly powerful tool for keeping track of your desired outcome , the opportunities you learn about during discovery, the solutions you’re considering for each opportunity, and the experiments you’ll run to assess your ideas. It’s about finding the tech stack that works for your team.
However, even when product trios commit to weekly interviews with customers, their companies may have other avenues for collecting customer feedback and insights. And the company might even have analyticstools or surveys in place to monitor customer behavior and collect feedback directly from customers. When will they need it?
Speaker: Ahmad Jubran, Cloud Product Innovation Consultant
Whether you're a seasoned CTO or an industry trailblazer, this webinar will help make your product ready to meet the competition by adopting an architecture that is optimized for innovation. Optimize serverless and managed data processing pipelines. Optimize serverless and managed data processing pipelines. And much more!
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