The Product Coalition

MAY 18, 2022

processes, tools, products, and services. Continuous improvement in the software outsourcing services faces challenges to the teams and team leaders and entails risks. Besides, it’s easier for software development teams to see how their actions impact positive results. Read the article to know what it is?

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

Intercom, Inc.

MARCH 26, 2020

We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service. We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th. Infrastructure services reliability. Health and safety.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Alchemer Mobile

SEPTEMBER 27, 2018

Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Most brands today may think they build products around their customers, but in reality, our data shows they only hear from less than 1% of their customer base , which we call the “vocal minority.”

Customer Feedback 203

Customer Feedback User Testing Customer Experience Data Visualization 203

Mind the Product

AUGUST 16, 2019

At #mtpcon San Francisco, Brandon Chu, VP of Product at Shopify, provides some insight into what he considers the most interesting challenge in his career: managing platforms. There are three main types of platform: Developer platforms – these are operating systems and tools that enable developers to build products faster.

Customer Experience 188

Customer Experience Data Visualization Management Management 188

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

The Product Coalition

AUGUST 4, 2021

In the past, the term seems to be like some kind of fantasy, but right now the revolution has overwhelmed the enterprises leading to safe, secure and ease of access to data. Today, 85% of business leaders believe that effective big data practice will radically transform the way they do business. Have a look at them.

Reporting Tools 158

Reporting Tools Analytic Tools Enterprise Data Visualization 158

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

The Product Coalition

MARCH 25, 2022

Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category. CB Insights states that 41 fintech startups that are backed by venture capital are worth $154.1 Chime doesn’t charge anything for service, using ATMs and foreign transactions.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Amplitude

JUNE 24, 2020

Today, Amplitude is sharing our digital report quantifying this impact. From early February to early May, customers sent Amplitude 44% more event data. Amplitude is in a unique position to observe these trends across our behavioral dataset, which comes from thousands of products with billions of users from over 180 countries.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

UX Studio: Product Management

SEPTEMBER 12, 2021

Undoubtedly, as data-driven systems become a bigger part of our lives, we also notice more when they fail. Social media filtering is probably one of the most common examples of data-driven systems at work. This decision led to lots of reports of discrimination. The many layers of data .

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

The Product Coalition

MARCH 6, 2023

They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location. 30% of employees would accept roles with a lower salary if the position offered more opportunities to travel. 60% of business travelers don’t even understand the benefits of their travel policy.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

The Product Coalition

SEPTEMBER 20, 2019

Data-driven Product Management?—?Setting Setting up User Analytics A quick start guide based on my experience in setting up a tracking and analytics framework for an early-stage consumer tech company. The first step towards a Data-driven mindset is to start collecting data. What is User Analytics?

Data Visualization 68

Data Visualization Analytic Tools User Testing Research Software 68

Indicative

JUNE 7, 2019

Cookies have always been included in digital security and privacy debates so it shouldn’t come as a surprise that Apple and Google continue to create and reinforce policies for web browser cookies to find the right balance between privacy and business. What are the new policies? What does this mean for businesses and analytics?

Data Visualization 75

Data Visualization Analytic Tools User Testing Customer Experience 75

Agile Velocity

AUGUST 19, 2020

What are the products or services we provide and to whom? What kinds of services are there? . How to design a kanban system that allows us to visualize and manage the work? Discover classes of service . Hopefully, there is data/feedback available from a prior Retro and directly from customers and stakeholders to leverage.

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Userpilot

MAY 27, 2025

Data-driven decision-making: Strong analytical skills, with the ability to use data to drive decision-making and measure success. This team works on high-impact projects that aim to amplify our global user base and drive the long-term growth of our products through data analysis, value creation, and experimentation.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

The Product Coalition

JANUARY 25, 2024

Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. By assigning positive reinforcement for correct responses and adjusting strategies based on user corrections, the chatbot continuously refines its model for enhanced future interactions.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Intercom, Inc.

MARCH 24, 2021

What’s your cancellation policy?” Below, we share the latest and greatest self-serve support strategies – including how to resolve repetitive queries with contextual help content and targeted bots, measure and optimize your self-serve strategy, and ultimately, position support as a core value driver for your business.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Mixpanel

SEPTEMBER 23, 2021

We spoke to David Martin, Senior Solution Engineer at Split, about how feature flags open up dynamic, low-risk possibilities for product experimentation—and, thanks to Split and Mixpanel’s integration , without leaving data holes in your valuable product analytics. For the uninitiated, can you give us a TLDR on feature flags?

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

Modus Create

NOVEMBER 7, 2024

Strategies to mitigate AI security and compliance risks By William Reyor Posted in Digital Transformation , Platform Published on: November 7, 2024 Last update: November 7, 2024 According to McKinsey, 65% of executives report that their organizations are exploring and implementing AI solutions.

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

Mironov Consulting

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. While these examples and suggestions might appear a little fleeting, one thing that will definitely encourage customers to return repeatedly is excellent customer service. Check out the graphic for more.

Data Visualization 83

Data Visualization Blog Customer Experience Software Review 83

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post. This is why you want to add it to your web app.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Revulytics

JANUARY 30, 2020

They consume time and resources and put the vendor in the position of looking like an adversary in what should instead be a mutually beneficial relationship based on collaboration and trust. Strong piracy education programs and internal policies can help to ensure that software is procured directly from the vendor or authorized channels.

Data Visualization 15

Data Visualization Analytic Tools Reporting Tools Software Review 15

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. For instance, a user journey map is usually reduced to a specific product or service; while a customer journey map shows the end-to-end of a customer’s activities involving your product or service, e.g., advertising.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

UX Planet

OCTOBER 8, 2024

High-quality writing leads to positive experiences between users and the product whereas low-quality writing leads to the awful opposite. UX or “user experience” is the sum of all the interactions (negative or positive) a user may have with the brand’s digital presence. If not, it has a ‘bad UX’ and is unlikely to be successful.

UX 104

UX Data Visualization Research Software Analytic Tools 104

Product Innovation Educators

DECEMBER 17, 2018

I saw that what I did as a marketer in using data to deliver personalized products and services to customers seemed pretty relevant to corporate innovation. You also need to overcome policy, process, and governance that was not built to accommodate innovation. 17:36] The second step in the process is Position with Purpose.

Feedback Software 185

Feedback Software User Testing Product Management Product Manager 185

Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Use Data to Drive Decisions : Instead of relying on guesswork, leverage customer feedback and product analytics data to inform your product strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. How can we make users feel safe regarding products and services?

UX 97

UX Reporting Tools Data Visualization Research Software 97

Intercom, Inc.

APRIL 25, 2019

She’s seen both the triumph and folly of meteoric expansion, and she joined me on the podcast to share her insights about how to grow sustainably. Safeguarding and promoting positive culture is a lot like fostering healthy friendships. I will always try to hold back on the hiring plans, because I’m a process and data person.

Data Visualization 136

Data Visualization Research Software Reporting Tools User Testing 136

Userpilot

SEPTEMBER 14, 2023

Data product managers focus on leveraging data for product development. Product marketing managers develop product positioning , messaging , and differentiation strategies. There are different seniority levels of product managers, spanning from entry-level positions to executive ones. Who is a product manager?

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

Userpilot

JULY 4, 2022

The customer-led growth is a strategic approach that leverages customer insights and prioritizes the provision of value to customers. Use feature engagement tools and customer insight tools to understand your customers’ in-app behavior and identify the features they love/hate. What is customer-led growth?

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

DECEMBER 17, 2020

Talk to our Product Expert at Userpilot and try our AI-powered feedback collection and categorization tool out! User feedback comes in all shapes and sizes: chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more. Tools for Making the Most of User Feedback. Source: awario.com.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Let’s get started! Looking to champion your customers and create a seamless user experience? Book a demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52