Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights.

Data Visualization 250

Data Visualization Reporting Tools Customer Experience Customer Feedback 250

Intercom, Inc.

MARCH 13, 2018

According to an eConsultancy report , for every $92 spent acquiring prospects only $1 is spent converting them. The report is a bit dated, but the underlying thinking persists: companies still spend disproportionately on acquisition and neglect conversion. How to use live chat for a product launch. Learn more: .

Reporting Tools 223

Reporting Tools Data Visualization User Testing Customer Experience 223

The Product Guy

APRIL 21, 2019

There is one key tool used by successful customer-centric businesses that most product managers disregard. From a product manager’s perspective, it’s important to focus on product-centricity, which means having a product or service that responds to customer needs and then getting as many customers as possible who have these needs.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Product Innovation Educators

AUGUST 19, 2024

A guide to successful product launches – for product managers Watch on YouTube TLDR The LAUNCH framework, created by James Whitman, offers a complete approach to successful product launches. The LAUNCH Framework Launching a new product successfully is a big challenge for many companies.

Feedback Software 319

Feedback Software B2B Onboarding KPIs Customer Feedback 319

Userpilot

NOVEMBER 30, 2022

How can product managers keep tabs on all the KPIs necessary to make informed product decisions without getting swamped with all the irrelevant data out there? The short answer is: with product dashboards! We also explore tools for building product dashboards and data analysis.

Data Visualization 98

Data Visualization Dashboard Analytic Tools Onboarding KPIs 98

The Product Coalition

DECEMBER 29, 2021

Image by ar130405 from Pixabay Test management tools are utilized to save information on the ways testing is done, plan testing activities and tell the status of the quality assurance activities. The tools have various approaches to testing and therefore, they have various sets of features.

Data Visualization 158

Data Visualization Reporting Tools User Testing Startups 158

Userpilot

OCTOBER 6, 2022

What is data product management? How is it different from product management ? Data product management is the discipline of collecting and analyzing data to develop and improve products. Data products are built around advanced data processing, AI, and machine learning.

Data Visualization 98

Data Visualization Customer Feedback User Testing Analytic Tools 98

The Product Guy

OCTOBER 25, 2024

Through these insights, you’ll be better equipped to handle the pressures of managing up and leading your product toward success. Feature Requests from Top-Level Management One of the most contentious situations product managers face is dealing with feature requests that come directly from senior leadership.

Strategy 150

Strategy Customer Feedback Research Software User Testing 150

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? UXPressia. Productboard.

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Intercom, Inc.

AUGUST 13, 2020

We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. So over the years, we’ve been able to build internal tools to cater to our team needs. New conversation data attributes to drive customer insights.

Data Visualization 212

Data Visualization Reporting Tools Research Software Feedback Software 212

Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Product Innovation Educators

SEPTEMBER 2, 2024

Qualitative Research: Getting to Know Your Customers Qualitative research methods provide rich, detailed insights into how customers behave, what motivates them, and what problems they face. These methods are especially valuable in the early stages of product development when you’re still trying to understand the problem.

User Testing 280

User Testing Product Research Market Research Research Software 280

Mixpanel

MARCH 30, 2023

Product analytics promises us something incredible: With more behavioral data about your users, you can make more informed product decisions. But what if you feel like you’re drowning in data? Or what if you have no data but need to generate insights quickly? The result?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 105

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. A feedback repository is a central location where product teams can collect and organize customer feedback. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

The Product Coalition

MAY 13, 2020

Below are some tips on devising a great product launch email marketing campaign. Setting Yourself Up For Email Marketing Success Engaging in successful email marketing campaigns will require the use of specific types of data. If you have a bulk list of emails, you need to use the right tools to verify the legitimacy of each one.

Product launches 146

Product launches Product Marketing User Testing Marketing 146

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. What is customer satisfaction?

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

The Product Coalition

JANUARY 11, 2023

Yes, dear product managers (PM), especially if you’re not data scientists, you should be staying on top of what’s new in the world of AI. While amazing, I quickly categorized it into the “another really cool tool, way to go world!” Don’t stay behind because you thought it’s the data scientist’s job. In short, Tagbox.io

Research Software 158

Research Software Product launches Technology Product Management 158

Userpilot

AUGUST 29, 2023

Product teams are staffed with various skilled professionals. While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Mixpanel

DECEMBER 7, 2021

They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts. Does this mean every product team should be packed with data science degrees? Product scientists don’t take numbers at face value but maintain a healthy skepticism.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Product Research 105

UX Studio: Product Management

AUGUST 1, 2021

Measuring design and utilizing data are essential steps towards creating a sustainable product. Let me show you how to use data to improve your product. When you launch, how will you know if the design is successful? The answer is out there, and it lies in data. At the product launch.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Intercom, Inc.

NOVEMBER 14, 2018

But today, the underlying backbone of all of it is the right data. While science has always been part of sales, it’s hard to ignore the increasing importance of taking a data-driven approach to growing your business. As a sales rep, you need to be comfortable understanding the data behind your pipeline.

Data Visualization 189

Data Visualization Outbound Inbound KPI 189

Melissa Perri

JULY 23, 2024

I look at four dimensions for robust Product Organizations: Product Organizational Design Product Strategy Product Operations Product Culture Inside each of these are a few capabilities that are then broken down further into sub-capabilities that help me pinpoint where the issues are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Guy

OCTOBER 4, 2019

And I love graphs, metrics, and the data that powers them because they communicate results and inspire ideas. But the world of product management often lacks structure. Customers are dissatisfied with your current product and churn at a high rate. And at the heart of the OKR system lies metrics and data. Perfect for me!

Reporting Tools 239

Reporting Tools Research Software Feedback Software Analytic Tools 239

Sachin Rekhi

APRIL 5, 2020

Ada and I both had the privilege of working at two data-driven companies, LinkedIn and SurveyMonkey , led by two analytically rigorous leaders, Jeff Weiner , and the late Dave Goldberg. Those experiences shaped the way that we both now think about building an effective data-driven product culture. Modeling your business.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. What is product service management? Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in?

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. What is a product launch?

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

The Product Coalition

JANUARY 24, 2022

Today, I will summarize a few aspects of this case in a structured way, more than just being data-driven. Case Category: Market sizing & Estimation, Goals & Measures Case Type: Investor pitch by a startup planning to launch smartwatches in India ?? Service addressable arket (SAM): It is part of the TAM.

Data Visualization 183

Data Visualization User Testing Research Software Marketing 183

Userpilot

APRIL 27, 2022

Product launch metrics can be easily overlooked while you become busy with product development, marketing efforts, and launch timeline. A Harvard Business School study found that a staggering 95 % of around 30,000 newly launched products fail. What is a product launch in SaaS? Pre-launch phase.

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Amplitude

FEBRUARY 1, 2021

A lot of teams obsess about getting everything perfect for product launch day. All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. There are marketing emails to assemble.

Product launches 111

Product launches Strategy User Testing Product Research 111

UX Planet

MARCH 17, 2024

By Mary Moore, copywriter at Shakuro The process of manual video creation can be both time-consuming and costly, leading to challenges in meeting project deadlines and keeping up with the demand for engaging visual content. So you can create visuals without the need for editing skills or a creative team.

Data Visualization 98

Data Visualization Analytic Tools Artificial Inteligence Generative AI 98

Product Innovation Educators

OCTOBER 12, 2020

It covers a broad perspective helpful to less experienced product managers all the way to those who are leading other product managers. How to think like a product manager, . Several specific tactics that extend from idea through product launch, and . How to think like a product manager, . * It covers: .

Product Research 335

Product Research User Testing Research Software Customer Experience 335

Arkenea

APRIL 10, 2025

This guide covers everything you need to know about outsourced software product development services , from core definitions and benefits to a stepbystep process, pros and cons, realworld case studies, and future trends. Large enterprises may outsource entire product lines.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. Book a demo to learn more.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. And if you ask us, the answer to these challenges is in-product communication.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Userpilot

MAY 30, 2024

Keep reading to discover his invaluable insights about aligning PMs and PMMs for product success. TL;DR Aatir Abdul Rauf, VP of Marketing at vFairs, shares valuable insights on aligning product managers and product marketing managers. They can populate existing dashboards or create custom ones to suit their needs.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

AUGUST 15, 2023

There’s a vast gap between a great idea and bringing that idea into reality: and there’s no better example than a product launch plan. If you get your product launch plan wrong, all the hard work and effort of building your product might be for nothing. What is a product launch plan?

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97