Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

UX Planet

JANUARY 13, 2024

This generation, born between 1997 and 2010 is at the forefront when it comes to embracing technology and their upbringing in an era is reshaping our perspectives on user experience (UX) and interface design. Growing up with devices has given them distinct expectations that demand an innovative approach to UX and design.

Research Software 83

Research Software UX Technical Review Data Visualization 83

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction.

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. How to perform user research with Userpilot?

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Identify user experience gaps and reduce friction.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust?

User Testing 98

User Testing Customer Feedback Customer Experience UX 98

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. What is event data?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

DECEMBER 7, 2022

A/B tests are a well-known technique for testing UX elements but is it the only one? A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. Collecting user feedback via surveys is another alternative to A/B tests.

User Testing 98

User Testing Analytic Tools Feedback Software Research Software 98

UX Planet

DECEMBER 11, 2023

Promoting Ethical Design and Protecting User Interests Introduction Deceptive patterns in user experience (UX) design can have detrimental effects on users, causing financial loss, loss of privacy, and legal control. Artificial Scarcity: The website might also show messages like “Only 2 items left at this price!”

UX 70

UX User Testing Customer Experience Customer Feedback 70

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

UX Planet

FEBRUARY 19, 2024

Disabled Buttons UX — Usability Issues and How to Avoid Them This article describes the impact of disabled buttons on the overall user experience (UX). What are the usability issues related to disabled buttons UX and how can we avoid them? Active button vs. Disabled button Why disabled buttons can cause bad UX?

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UX Customer Experience Messaging Data Visualization 78

UX Planet

DECEMBER 21, 2023

The challenges we face — balancing aesthetics with functionality, adapting to ever-changing user behaviors, and meeting the demands of an increasingly sophisticated audience — are more pressing than ever. Moreover, think about leveraging the psychology of color to evoke specific emotions or convey brand messages.

UX 81

UX Analytic Tools Data Visualization Artificial Inteligence 81

Userpilot

SEPTEMBER 20, 2021

A single CRM or email marketing app might serve startups and enterprises, UX designers and product managers , visual learners, and kinesthetic learners. No two users are the same, so why should their onboarding be. 80% of consumers are more likely to do business with a company that offers a personalized user experience.

Customer Experience 98

Customer Experience User Experience User Testing Feedback Software 98

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 73

Data Visualization UX Research Software Feedback Software 73

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. Avoiding UX debt. What is UX design? Why is having a seamless UX design important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. When looking at onboarding new users to your product or service, it’s best to follow best practices. What is onboarding UX?

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

The Product Coalition

DECEMBER 23, 2021

UX does matter. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app. Businesses can focus on UX/UI testing for accessibility.

Weak Development Team 167

Weak Development Team UX User Testing Technical Review 167

Userpilot

JANUARY 27, 2022

If most UX designers noticed an empty state in a SaaS product they were working on, they would view it as an example of poor UX. And this is partially correct: it’s unlikely that your customer will deem a blank screen a particularly meaningful part of their product experience. How, you might ask?

Customer Experience 98

Customer Experience User Experience User Testing Onboarding KPIs 98

The Product HQ

MAY 10, 2024

Do you want to become a data product manager? As the world moves towards a data-driven economy, businesses are keen on data trends and hiring people who know the ins and outs of data. Big data analytics is a growing global market expected to reach $550 billion by 2028. This guide covers everything you need to know.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? But what makes a great UX design and can you achieve it without good UI? In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction.

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111

UX Planet

FEBRUARY 22, 2024

stings more than any harsh data metric. It starts with small choices, but together those create a user experience revolution worth getting excited about. More Than Just Pop-Ups: Journey by Design The dark side of UX stretches far beyond simple annoyances. feels like the biggest win.

Data Visualization 72

Data Visualization UX User Testing Research Software 72

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. What is product data analytics?

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Refer & Earn: Incentivizes users to spread the word, expanding the app’s reach and user base organically. Plan Your Trip Purpose: Directs users to create personalized journeys.

Customer Experience 70

Customer Experience Travel UX Feedback Software 70

UX Studio

MAY 30, 2023

Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. How to build trust through UX design? With this in mind, how can we build trust through UX design? Google Meet privacy notice example.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Userpilot

DECEMBER 11, 2023

It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. The most prominent example would be the switch button that switches user interfaces between light and dark themes. Source: Qurious Click.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools User Testing 105

Userpilot

JANUARY 9, 2023

The main benefits of an onboarding screen: Communicate product value and drive users to the Aha moment. Collect relevant data: you can segment customers based on their responses and use that to provide tailored experiences, helping them reach activation faster. Collect relevant data. SaaS onboarding process.

Customer Experience 98

Customer Experience Analytic Tools Research Software Data Visualization 98

UX Planet

FEBRUARY 1, 2024

Unmasking Dark Patterns Photo by Ankit Singh on Unsplash Dark patterns are intentional design patterns used to deceive users and make them perform actions against their will. User experience design couldn’t stay on the sidelines and has assimilated some existing deceptive practices while inventing new ones.

UX 71

UX Travel Download Advertising 71

Userpilot

OCTOBER 6, 2022

What is data product management? Data product management is the discipline of collecting and analyzing data to develop and improve products. Data products are built around advanced data processing, AI, and machine learning. Data products are built around advanced data processing, AI, and machine learning.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. Enable you to segment users properly.

Analytic Tools 98

Analytic Tools Feedback Software Messaging Customer Experience 98

Userpilot

JUNE 8, 2022

What is a critical user journey? Why is it important in UX design ? If you Google “critical user journey” to find answers to these questions, you’ll come across dozens of user maps, but nothing concrete on how to map a critical user journey. And how do you create and use one? Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

MARCH 6, 2024

Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. Collect historical user data such as product usage or feature engagement.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

AUGUST 29, 2022

Why are marketing data insights critical when making strategic business decisions? Product managers can use marketing data to improve customer experience. Generally, marketing data are public and private sources of information about customer behavior. There are six common types of marketing data and their sources: 1.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. You can make this happen by optimizing the UX for unhappy paths within your product. Five steps to designing a successful user experience: Define the key user flows to focus on.

Feedback Software 105

Feedback Software Analytic Tools UX User Testing 105

Userpilot

JANUARY 3, 2022

When implemented effectively, in-app messages are a great way of driving user engagement in a timely, contextual and personalized manner. In-app messaging are the essential tool for SaaS businesses to easily communicate in-product with the user and: Onboard customers. What are in-app messages?

Feedback Software 98

Feedback Software Analytic Tools Messaging Product Research 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. What is UX analytics? how fast do users get to an “Aha!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. A heatmap aids in providing visual data on where visitors focus their attention when they visit a page/feature.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Feedback 98