UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. However, creating effective data tables is not as simple as organizing rows and columns. Intuitive: Simplifying Data Interpretation.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Product Innovation Educators

MARCH 3, 2025

Their initial focus was on developing algorithms that could effectively analyze textual data and extract meaningful customer insights. This approach involved “teaching” large language models how to craft clear, actionable customer needs statements based on transcript data, social media comments, and other text sources.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

Alchemer Mobile

APRIL 28, 2021

Read on for data-supported benchmarks Utilities apps should focus on in 2021 and beyond based on what was learned from a year like no other. Ratings and Reviews. Travel apps ratings and reviews were around or slightly lower than macro app averages. star rating, and received 319 app store reviews.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. Feature Engagement Users most frequently gravitated toward the map to explore and compare data.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Alchemer Mobile

APRIL 21, 2021

Read on for data-supported research and benchmarks Education apps should focus on in 2021 and beyond based on what was learned from a year like no other. While concerning, this is a solvable problem for mobile teams in 2021 as people slowly begin to get back into a normal groove with their education systems and preferences.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

MAY 7, 2025

In the retail industry, customer feedback is your early warning system, your innovation engine, and your most honest performance review. But this system only works if you take action on the feedback collected. Turn survey responses, review data, and post-purchase feedback into clear dashboards your teams can actually use.

Feedback Software 130

Feedback Software User Testing Customer Feedback Data Visualization 130

UX Planet

JUNE 17, 2025

Unveiling the User’s Essence: The Data That Drives UX To “sell the pen” effectively, you first need to know who needs it and why. The quality work of a UX designer in e-commerce relies on a deep understanding of the user, supported by a combination of data. Qualitative Data (Research): This data tells us why users do what they do.

UX 98

UX Data Visualization User Testing Analytic Tools 98

Product Innovation Educators

DECEMBER 23, 2024

He explains that their approach to innovation deliberately avoided the common pitfall of creating a two-tiered system where only designated “innovators” were responsible for new ideas. Creating an Inclusive Innovation Environment The foundation of PayPal’s innovation success rested on a culture of trust and autonomy.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Userpilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Whatfix G2 review. Whatfix G2 Review. Is it the right fit for you?

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Software Review 93

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. His was one of six sub-teams all designing portions of the autonomous driving system. “I Mid-summer test.

Research Software 223

Research Software Systems Review Technical Review Development 223

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

Alchemer Mobile

APRIL 6, 2021

Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other. Ratings and Reviews. star rating, and had 1,223 app store reviews. star rating, and had 4,695 app store reviews. 2021 Engagement Benchmarks for Food and Drink Apps.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. And many are striving to provide just that.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Product Talk

APRIL 16, 2025

This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. At the heart of all of my administrative troubles was the need to move data in between disparate systems and to make sure that all of these systems were in sync.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

Melissa Perri

JULY 23, 2024

I gather data through surveys about observations. I review strategies and roadmaps. Lots of data goes into pinpointing. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.)

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Behavioral insights: The data lead is responsible for producing a comprehensive meta-analysis of past behavioral analyses available at the company.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., Learn more about our data hosting program here.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Product Talk

APRIL 9, 2025

Sometimes its due to documentation simply not being a priority. But more often than not, its due to the curse of knowledge. Watch as the customer reviews the documentation. Sometimes unclear error codes are simply due to a lack of effort. Theres one model for when you need to access the API to act on your own data.

Product Research 138

Product Research Software Review User Testing Technical Review 138

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

The Product Coalition

MARCH 13, 2023

Justin Norris After reviewing his post, I feel that Justin highlights the following key activities in order to produce valuable report designs: Help stakeholders communicate their ideas. Perform a report and/or data feasibility analysis. Identify the metrics i.e. the quantitative measurements of data. Build a mockup [prototype].

Data Visualization 156

Data Visualization Reporting Tools Systems Review Software Review 156

Lenny Rachitsky

JANUARY 7, 2025

IDEs) that help you write code with the help of AI Let’s review the most popular tools in each category to see what they can do and what we can build. Claude goes one step beyond ChatGPT’s abilities with their Artifact system. file conversion, job applicant tracking) and data-driven applications (e.g.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

The Product Coalition

MARCH 8, 2023

Healthcare data exchange refers to the sharing of patient health information between various stakeholders, including payers (insurance companies), life sciences (pharmaceutical and biotechnology companies), and providers (doctors, hospitals, and clinics).

Healthcare 147

Healthcare Data Visualization Biotechnology User Friction 147

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

The Product Guy

FEBRUARY 26, 2019

In reality, due to rapidly changing consumer preferences and shifting stakeholder priorities, roadmaps need to be one of the most fluid, unreliable, and ambiguous tools to clean up the stakeholder communication mess. If nothing else, it creates a perception of having made data-driven decision. Adding the objective + goal.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

UX Planet

DECEMBER 6, 2024

Prompt samples based on real Data on how customers source for cars in rental marketplaces. Prompt samples based on real Data on how customers source for cars in rental marketplaces. Data and ResearchInsight Data shows that customers factor in budget and needs when sourcing for acar. Image credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

The Product Guy

MARCH 12, 2025

Every meeting becomes a performance review rather than a space for creative problem-solving. Experiments that might failbut could lead to paradigm shiftsare killed in favor of safe bets that give executives something to celebrate on their quarterly reviews. The most successful companies dont rigidly adhere to best practices.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

NOVEMBER 17, 2023

Extracting valuable insights from business data and taking timely actions are critical. However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem.

Data Visualization 148

Data Visualization Reporting Tools Artificial Inteligence Information 148

UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . 8 questions to ask when assessing your team’s alerts.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209