The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Allocate time regularly- The only way to get enough ideas to run a high velocity testing system is to set aside time for it. How to prioritize the ideas for maximum business value?

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Product Guy

OCTOBER 1, 2018

Having a product vision and strategy can facilitate the definition and prioritization of features down the line, and ease the communication with stakeholders. Feature Definition. I encourage you to review Jeff Patton’s process for building the story map. A great way to develop the set of features is though a User Story Map.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

UX Planet

MARCH 9, 2025

What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. Pain points : If youre going to redo the functional logic of your product, you should definitely add customer pain points. How OKR framework helps shape strategy goals. Image by PowerSlides.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

The Product Coalition

FEBRUARY 11, 2024

The value assessment framework allows you to identify gaps in any of the value layers — definition, delivery, and perception. I knew it not because I looked at our behavioral tracking (we couldn’t have one, as our systems were installed on-prem and disconnected from the internet). Some even need to be left untouched.

Framework 145

Framework User Testing Customer Experience Definition 145

Intercom, Inc.

FEBRUARY 20, 2018

All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date. a simple framework for user onboarding. All these elements need to form a unified system; a single experience thought about, owned by and worked on by the same group of people. Introducing C.A.R.E.:

Customer Experience 162

Customer Experience Framework User Testing Systems Review 162

Johanna Rothman

JANUARY 14, 2020

Some of my Modern Management Made Easy technical reviewers wonder. And, when I looked at this definition of insubordination , I had to agree. However, when I read that definition, I don't see any mutual problem-solving. You might not have seen the framework from Radical Candor. Thanks to my reviewers for making me think!

Systems Review 108

Systems Review Technical Review Definition Positioning 108

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . As a long time practitioner and coach of Scrum, I’ve observed many teams struggle getting started with the framework. How does work flow through the team/system? .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

The Product Coalition

FEBRUARY 1, 2021

Are systems in place for automation (e.g. If your organisation isn’t where it needs to be, the Harvard Business Review provides a helpful 2×2 grid for grading your organisation’s approach to quality management, and a pathway for improving it. You just reuse the product prioritisation framework you have or choose one.

Software Review 137

Software Review User Testing Reporting Tools Systems Review 137

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Arkenea

APRIL 10, 2025

This guide covers everything you need to know about outsourced software product development services , from core definitions and benefits to a stepbystep process, pros and cons, realworld case studies, and future trends. This can include: Product strategy: Roadmap definition, market research, feature prioritization.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

FEBRUARY 20, 2023

A lot of startups think they have PMF and try to enter the growth phase prematurely — usually due in part due to VC pressure to grow or simply not having a way to measure and validate how strong your PMF is — which can be disastrous. On top of that, no one seems to have a quantitative definition for how to measure it.

User Testing 179

User Testing Product Research Product Marketing Customer Feedback 179

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. So, SOC 2 is a framework. How does that feel?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

AUGUST 16, 2023

For example, without proper data governance, there could be inconsistent data definitions across the organization leading to inaccurate analysis and reporting. Establishing a robust data governance framework will ensure that your employees can find the data they need and that the data is accurate and consistent. How can you do it?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 30, 2025

Here’s a framework you can use to filter the vanity metrics: Start with the money metric. The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. The democratization framework that works: Tell stories, not statistics. What directly drives revenue?

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. Elon Musk has put out some of my favorite product vision walkthroughs. And that's what refining your strategy is all about.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Folding Burritos

DECEMBER 7, 2017

Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves. Uses and definition of different kinds of segmentation. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why?

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. It also significantly slows down your learning cycle as you'll only be doing OKR reviews annually. Draft Reviews.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

The Product Coalition

SEPTEMBER 29, 2022

I always start with a definition before delving into details. As part of the software development lifecycle (SDLC) model, you start with a plan which can include — budgeting, gathering the right talent, deciding on the right tools/frameworks to use, and other items to implement the plan, and then we are left with the outcome.

Feedback Software 145

Feedback Software Research Software User Testing Technical Review 145

Sachin Rekhi

APRIL 12, 2020

We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

MARCH 24, 2021

Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system. The scoring system shows large potential to win this niche market. or at least, not very many of them?—?we

User Testing 158

User Testing Research Software User Friction Customer Experience 158

Product Talk

DECEMBER 7, 2022

For the purposes of this article, we’ll start by creating a narrow definition of what a customer interview is and what it isn’t. In my continuous discovery framework, I argue teams need to discover opportunities and solutions. Further reading: Product in Practice: Automating Customer Interview Recruiting at Zonar Systems.

User Testing 298

User Testing Reporting Tools Customer Experience User Friction 298

Intercom, Inc.

FEBRUARY 18, 2019

Thankfully, all of these issues can be solved with a good product engagement scoring system. A common definition for engagement for many SaaS apps is: number of logins. We don’t believe in some universal definition of engagement that applies to all products. Of course, building this system yourself is NOT an easy task!

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Mind the Product

MAY 13, 2019

Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. The product manager should work with each squad to set an ambitious definition of success for the quarter – so squads know “when they’re done”. Explain the why.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

UserVoice

JULY 24, 2018

A little due diligence can go a long way. Hopefully, you’ve done at least a little due diligence ahead of time, before taking on the role — often a few key questions asked at the right time during the interview process can really shine a bright light on the shadowy secrets of the company.

Systems Review 100

Systems Review Data Visualization Reporting Tools Positioning 100

ProductPlan

JUNE 1, 2023

Noisy customers When it comes to your product roadmap, the customer is most definitely NOT always right , especially when they ask for specific features. They bypass ROI calculations, due diligence, prioritization exercises, and customer validation. Using prioritization frameworks eliminates these isolated judgment calls.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Mind the Product

DECEMBER 5, 2019

When I worked at Trustpilot, we had solid evidence that consumers wanted to read reviews about products. Currently, Trustpilot only shows company reviews). Thinking about how to get people to invest is definitely a skill to keep practising. Psychological Review, 84, 231-259. Therefore, we scheduled 20 interviews.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. The following framework provides a practical roadmap for this implementation: 4.1

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Centercode

JUNE 11, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast  Community Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

MARCH 30, 2025

Clearly identify what ‘engagement’ means for your app There’s simply no universal definition or metric for “user engagement.” Set up a framework to ensure repeated user engagement Finally, it’s time to create a framework that keeps your app users returning.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. Scope Definition and Scope Creep Prevention Clearly define the boundaries of the project to avoid scope creep, which can lead to project delays and budget overruns. It covers planning, estimating, and scheduling.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Modus Create

NOVEMBER 15, 2024

The AI innovation we're seeing from our clients in life sciences is due in part to the abundance of data available in the industry, and the myriad opportunities to improve upon complex, manual, expensive, and time-consuming processes. Not only does this save time, but it also enhances the accuracy of the review process.

Research Software 40

Research Software Reporting Tools Data Visualization Technical Review 40

BrainMates

MAY 28, 2019

SnapComms adopted Brainmates’ Product Management framework to facilitate a market-driven way of thinking company-wide, and to equip their Product Team with a repeatable process to take the most valuable ideas to market fast. The 10 steps we followed to embed the Product Management framework. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

The Product Guy

NOVEMBER 1, 2019

I had gotten great reviews at my last job, I thought I was a pretty good PM. We reviewed the Kanban board every week as a team. Anyone who knows me will tell you that I like to have things neatly organized, my way, following my system. PMs usually love frameworks. Did this mean I was a bad PM? I set us up on Asana.

Document 150

Document Technical Review Customer Experience Startups 150

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. This Chrome extension for developers is a sandboxed, extendable Webpage Testing Framework. Definitely, this is a quick win if you need some default text as a placeholder. Link: Hiver. f19N Obtrusive Live Test. Link: CSS Viewer. Link: Wappalyzer.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Folding Burritos

DECEMBER 7, 2017

Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves. Uses and definition of different kinds of segmentation. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why?

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Intercom, Inc.

MARCH 8, 2018

Have that income coming in to pay the bills before you go do this, and definitely try to get some clients that are going to be with you for the medium term when you get started. Dan: Definitely some advantages as well, as you suspect. There’s definitely challenges there. Scaling sales in periods of high growth.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

UX Studio: Product Management

JANUARY 11, 2021

This can happen due to various reasons: Lack of experience with integrating design teams into their processes. Agree with the stakeholders on a clear definition of done and definition of ready. Review new designs and their implementation with the devs at milestones. . Misconceptions about UX design. On the contrary!

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95