Mixpanel

MARCH 11, 2024

Every Friday for the last few years, the Mode Analytics co-founder has served his many benn.substack subscribers with 2,000- to 4,000-word deep-dives considering everything from how Snowflake could fail to why AI shouldn’t be writing SQL. So the thing that I started doing was writing blog posts for Mode’s corporate blog.

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! They lead a team that consists of developers and designers.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

MARCH 10, 2022

User retention is a metric that tells you how many users keep returning to your product over a given period. Together with user retention rate, there are 4 other metrics that give you a holistic view of your retention. This helps customers engage more with your product and resonate with your brand better.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

AUGUST 23, 2022

In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth.

Customer Experience 97

Customer Experience Feedback Software Customer Feedback User Testing 97

Mixpanel

MAY 5, 2022

All startups should be using product analytics to understand their users and build products and features that their users love. For us, any startup offering core products that rely on these technologies falls into the “crypto startup” category. What makes a ‘crypto startup’? Some popular Web 3.0

Analytic Tools 59

Analytic Tools Data Visualization Startups Onboarding KPIs 59

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support. WalkMe provides better user analytics and customer support. So let’s get right to it! What is WalkMe? WalkMe demo page.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Reduce churn rate : Account management helps uncover the root cause behind why users leave products. Personalizing customer workflows according to their needs.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

JUNE 4, 2020

It’s no secret that we’re in the middle of the Product-Led Era – aka – your user finds your product, signs up, checks it out, and decides if it’s doing the job for them or not. You need to somehow convince them that your product is the best candidate for them to do what they need to do. You have one job.

Onboarding KPIs 56

Onboarding KPIs Analytic Tools Research Software Customer Experience 56

Iteratively Blog

JANUARY 10, 2021

“Data is a team sport” is something we believe strongly in and talk about often at Iteratively. Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. They work best when the relevant teams come together. Looker and Mixpanel).

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

OCTOBER 29, 2020

Product Marketing is a fairly new domain and the role of ‘Product Marketing Manager’ differs greatly from organization to organization. You may want to jump to a relevant section: Who’s a Product Marketing Manager? Product Marketing Manager’s Role and Responsibilities (depending on the company).

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Provide convenient self-service support. Provide convenient self-service support.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

APRIL 19, 2022

You need to provide consistent value to your customers in order to keep them engaged with your product. Thus, your product engagement score is one of the key metrics you should optimize to lower your churn and improve retention. Other actionable tactics include providing self-service support and to gamify the onboarding experience.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Ready to get started?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Plus, we’ll cover all the important insights you can glean from working to understand the nay-sayers. So let’s jump right in! What are NPS detractors? How to identify detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 8, 2022

What is user analytics, and how can it help you drive product growth ? User analytics provides actionable insights into user behavior. This allows you to see what different segments of your customers are doing in your product and why they behave that way. What is user analytics in SaaS?

Analytic Tools 98

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 98

Userpilot

APRIL 14, 2022

How users get to know your product is critically important (whether they are new employees or just using your product). By digging into and deconstructing the way they manage the onboarding experience , we’ll try to draw out some principles of success that will help you and your team craft an exceptional onboarding process.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Amplitude

MAY 18, 2017

The world of product development is changing rapidly. But today, online is the product. And all companies are turning into digital product businesses. In 2005, “online” was a new acquisition channel, now it’s the product. Still relying on legacy marketing tools for your Product team?

Data Visualization 87

Data Visualization Analytic Tools Weak Development Team Onboarding KPIs 87

Userpilot

MAY 24, 2022

Customer engagement involves building a good relationship with your customers and helping them find their way through your product. Self-service support , NPS surveys , and account expansion are great strategies for increasing retention. Book a demo call with our team to learn how. What are the customer lifecycle stages?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Indicative

MARCH 12, 2021

The big challenge for SaaS companies today isn’t customer acquisition—it’s activation, getting those leads to fully adopt the product and become long-term active users. That means SaaS product and marketing teams need to shift their focus toward product adoption. A Framework for Driving Product Adoption.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Userpilot

OCTOBER 1, 2021

Businesses that deliver generic, one-size-fits-all product tours are doomed to fail. He is looking for a tool that can help his team build links for their customers more efficiently. Finally, he won't have to micromanage his team so strictly to make sure he hits link quotas. Let me show you how. Jake is furious.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

NOVEMBER 29, 2022

Keep reading to get actionable insights and fuel your product growth ! Customer churn data tells you how many customers have stopped using your product or service over a period of time. Voluntary churn occurs because customers are no longer happy with the product or service. Tactics for predicting churn and retaining customers.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. It helps the customer understand your product and how it can satisfy their needs.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Usersnap

JUNE 30, 2022

Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven. What we’ve seen is that a product-led growth strategy can increase business retention by improving customer experience. Let’s explore together.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

MAY 14, 2020

Choose the wrong tools and your onboarding won’t work. Your customers won’t see any value from your product. To help you choose, I’ve put together this list of the best customer onboarding software and apps. Product adoption school: Early stage customer onboarding software.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. Speaking of product adoption: Appcues. They’ll be out of date!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

APRIL 23, 2021

It stands to reason when you think about how much time and money you spent building your product. Use an interactive product walkthrough 2. To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. Use an interactive product walkthrough. How to calculate churn rate 1.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

JUNE 19, 2019

They think of product walkthroughs, tooltips, checklists. When a person initially signs up to use your product, they become a user. Note that if you only offer a paid subscription to your product, then they also become a customer.]. User onboarding is what helps these new users get to grips with your product.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Product Innovation Educators

APRIL 2, 2018

How product managers can challenge ideas to achieve long-term success. We can learn a lot from examining the journey of a product and this interview looks at the product story of Badger Maps, the market-leading route planning app for field salespeople. Ways to form the vision for a product. 1:48] What is Badger Maps?

Analytic Tools 58

Analytic Tools Fractional CTO Feedback Software User Testing 58

Oren Steinberg

JANUARY 8, 2019

They can be part of your team or via partnerships. The Professional Services model works well when augmented with the Educational Expert model: conferences, course, publications, etc. They can help generate data which feeds into your paid products. These are provided by consultants, advisors, vertical experts or AI specialists.

Data Visualization 40

Data Visualization Customer Feedback User Testing Analytic Tools 40

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

JULY 31, 2023

Which features does it offer to product teams ? SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. Userpilot is an alternative product adoption platform with better analytics and feedback features. What is WalkMe?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. iii) analytics and (iv) segmentation capabilities, (v) security, and (vi) third-party integrations. For product analytics, choose Heap, MixPanel, or Amplitude.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Faster product adoption.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. improve product experience. A good knowledge base can improve customer retention and satisfaction while easing the pressure on your customer support team. reduce impending support tickets. Let’s get started.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Mixpanel

JULY 24, 2023

Google Docs changed the way teams collaborated online. Soon, apps like Slack, Notion, and Figma came along to bring the same kind of seamless, digital collaboration functionality to more areas of work. This is why we’ve been intentional in designing an analytics platform that becomes more valuable as more people and teams adopt it.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. But how do you decide when to build an app for your product and what platforms to invest in? I stumbled into journalism by starting a blog, writing in English about the French tech scene.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190