The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. User-centric design calls for users to be more heavily involved in the research and development process, meaning that designers can constantly be testing ideas and improving the experience. They’ll gather this information from a combination of interviews and surveys, and A/B testing.

UX 154

UX User Testing Product Research Research Software 154

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a product manager responsible for your company’s new “business messaging and collaboration” product. A retention metric tied to product usage (depth and frequency) is a better predictor of churn, and a more helpful KPI for teams to act on. A lofty goal!

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Run low-fi tests, ask your user questions , and set goals for your experiments to help you understand how you might best approach a problem.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

FEBRUARY 15, 2022

A good practice is to pair your definition with a value-based action. MAU is a key performance indicator (KPI) that companies use to track user engagement. Segmentation works, but for better results, pair it with A/b testing. You never know until you test. Run in-app A/B tests with Userpilot. How to measure MAUs.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

ProductPlan

AUGUST 7, 2020

Of course, a team is successful only when they collaborate as “one team,” so expect to roll up your sleeves for designing the solution, testing it, providing early feedback, documentation, etc. In spite of popular belief, there are no definitive timelines, whether it’s engineering or product management.

Engineering 107

Engineering Leadership Customer Experience Feedback Software 107

Amplitude

JANUARY 23, 2018

On testing and refining… Bad product teams lack a product strategy, or if they have one that strategy is not clearly delivered throughout their organization. Good product teams iterate obsessively to test and refine their vision. They identify the riskiest assumptions and create experiments to test those assumptions.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Userpilot

MAY 17, 2022

A/B test your announcements to determine what works best for activation and conversion. The number of beta testers should be your primary KPI to measure. Firstly, it gives customers a definite official launch date so they know when to expect the product. A/B test your in-app product announcements. That's right.

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

It’s very important to have a very clear definition of these persona constructs to the most precise form. It’s important to prioritize and develop a roadmap aligned with the right set of themes and measurable KPIs. Theme Goals (KPI) H1 H2 Sales Revenue 1. I typically advise the below format. Discovery a. Development a.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a PM responsible for your company’s new business messaging and collaboration product. And historically, such a definition made sense, because without access to other data, companies had to wait for Finance to close the books before knowing whether their product was doing well.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Product Club

JUNE 10, 2017

While TribalScale has methods of dealing with these varied challenges, here we focus on the first major hurdle–ensuring clear direction and definition of an end goal for transformation. To prevent this, we take time upfront to develop a KPI success framework. Test coverage: Percent of code covered by unit, UI, and integration tests.

Agile 54

Agile Customer Experience User Testing KPI 54

The Product Coalition

OCTOBER 7, 2019

Each one of these teams had a fairly clear KPI: funnel conversion, retention rate, rapid upload of content/satisfaction of internal users, and an internal metric we called time to view. With each of those KPIs you could actually create the portfolio approach for the teams. But most of the effort is focused on, “How do I quickly test,?

Customer Experience 60

Customer Experience User Testing Research Software KPI 60

Amplitude

JULY 11, 2019

Rather than your data expert sitting with each new employee for hours answering questions about data definitions, they can now be consulted in more of an ad-hoc manner when the new employee has a more complex question. It should continually be updated over time so that it’s your company’s source of truth for data definitions.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65

Sachin Rekhi

AUGUST 6, 2015

The challenge I find most people have with coming up with a crisp target audience definition is that they've been trained by venture capitals to find the biggest total addressable market they can justify to make their startup seem like it's attacking a massive opportunity. Is there a certain company size for which your solution works best?

User Testing 118

User Testing Document Product Marketing Marketing 118

Alchemer Mobile

NOVEMBER 25, 2019

” It’s safe to say that when Six Flags started with us, they were definitely more in the waterfall mentality. Like I said before, it definitely helped that it fit within the budget, but it was also the core of the application, and so we really focused on those features that would support the rest of the experience.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

The Product Coalition

SEPTEMBER 9, 2022

Every product has features that are designed around the core of a company’s product/market fit (PMF), while other features can be used to test new growth initiatives, new lines of revenue, or to optimize the customer experience. While the formula for customer retention is simple, the definition of the customer should focus on active users.

Feedback Software 122

Feedback Software Analytic Tools User Testing Data Visualization 122

UX Studio

MARCH 11, 2024

00:11:00] Read some books and found out about things like user testing and actually thinking about breaking down problems rather than just doing stuff that you thought looked good. Quickly something of that’s usable, visually appealing, clickable, you know, prototype that’s ready for user testing, things like that.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Roadmunk

OCTOBER 12, 2017

During the build stage, the machine learning team tests different algorithms and builds a bunch of different models. We then establish KPI’s that we’re going to evaluate those models on. I like to think of this stage as a controlled aiming test where it’s very clear which model is most predictive.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

The Product Coalition

MARCH 17, 2020

Everyone in the team, from CEO to copywriter, needs to be on the same page when it comes to your company’s definition of successfully reached goals. Develop a product KPI dashboard Developing a comprehensive KPI list may be a daunting and time-consuming task in the beginning, but it’s a task that pays off tenfold.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

SEPTEMBER 14, 2020

What is a Minimum Viable Test? Understand the real impact of change- In an organization where many teams are taking on various initiatives to effect a KPI, it is very hard to attribute the exact impact of each change. What is a Minimum Viable Test? The Ultimate Guide to Experimentation for Product Teams Why run Experiments?

User Testing 97

User Testing Data Visualization Product Research Customer Experience 97

The Product Guy

OCTOBER 4, 2019

And software developers and testers want to know that their time spent writing and testing code is purposeful. Centralize KPI Reporting. The OKR approach doesn’t work without product KPI’s, and product KPI’s don’t work without measurements. Salespeople want something new to sell. Conclusion.

Reporting Tools 95

Reporting Tools Research Software Feedback Software Analytic Tools 95

Userpilot

JANUARY 15, 2021

Your KPIs are driven by your business goals. Then come up with explanatory hypotheses and test. So follow these rules: Product Analytics KPIs 101a: Articulate Your Business Goals. If it generates revenue, then revenue should definitely be a KPI! Product Analytics KPIs 101b: Make the Goals Quantitative.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Mixpanel

JULY 21, 2020

A ‘video engagement’ KPI might look like this in Mixpanel : Before you can begin implementation, you need to know which metrics, behaviors, and KPIs you’d like to measure. This includes writing code, verifying the data, passing stress tests, and merging that code to the next “branch” in your development environment.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Customer Experience 59

Mixpanel

JULY 21, 2020

A ‘video engagement’ KPI might look like this in Mixpanel : Before you can begin implementation, you need to know which metrics, behaviors, and KPIs you’d like to measure. This includes writing code, verifying the data, passing stress tests, and merging that code to the next “branch” in your development environment.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. Helping other departments create efficiency while supporting their KPIs will definitely shift how cross-functional teams view CS.

Onboarding KPIs 59

Onboarding KPIs Research Software Customer Experience User Testing 59

Mixpanel

JANUARY 23, 2020

No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs Growth KPIs: The most successful companies assess themselves at multiple levels, using summary KPIs for a snapshot of digital health, and growth KPIs for a leading indication of long-term product success.

User Testing 80

User Testing Roadmap Data Visualization Customer Feedback 80

Gainsight

AUGUST 19, 2020

Trying to think about a holistic definition of our customers was a challenge. It was also challenging to figure out how to bring continuity between each of those channels so that people understand what we represent and then reflecting it in our key performance indicators (KPIs). It’s an exciting and tough challenge. Nick: I love it.

User Testing 98

User Testing Customer Experience Analytic Tools Data Visualization 98

ProductPlan

FEBRUARY 8, 2022

In that case, product operations work with account management to identify the right customers for focus groups, advisory boards, and beta testing. Tracking KPI performance and other critical metrics also fall within their purview. We’ve covered the definition of each role. Product Management and Product Operations in Harmony.

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Amplitude

MARCH 21, 2019

When running A/B tests ensure that your User Properties are set up to capture those who are in each of the test groups. Upon completion of the test, use the Event Segmentation Report to show which group had higher conversion rates on the success metric dictated from a predetermined measurement plan.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

Modus Create

MAY 20, 2020

Most of the time the government decisions are political decisions, where the KPI is meant by elections and the only metric is electability. Definitely not, we are not superhumans, we are just those that faced uncertainties before, and managed to overcome them. 5 – Data, but…. … not any kind of data.

Framework 98

Framework Data Visualization Agile Customer Experience 98

Userpilot

AUGUST 30, 2021

Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. A/B testing in-app experiments to improve engagemen t. KPI and other custom-built dashboards. Identify the Aha! Tracking custom events. Segmentation and custom reports. Data funnels.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 23, 2019

Here’s the actual definition of user experience according to the Oxford Dictionary : “The overall experience of a person using a product such as a website or computer application, especially in terms of how easy or pleasing it is to use.”. If you have internal colleagues who match your user persona, definitely check in with them too.

Customer Experience 88

Customer Experience User Testing User Experience Customer Feedback 88

The Product Coalition

JANUARY 12, 2020

This is the biggest test of engagement in the platform and we track it (and do our best to manipulate it) each week. Tell them the KPI bits are the key results, and the objectives are more of a broader goal. The scores of long KPI lists never really reflect actual performance. For us, our MTM was weekly responded surveys.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. In terms of what you choose to test against what. Adjacent Users. Source: userpilot.com.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

The Product Coalition

APRIL 5, 2020

Showing a feature that is likely to improve your retention or showing the users the value of the app as soon as they install, it is a smart way to keep your KPI numbers high. Stuffing users with content all at once when all they want to log into your app is definitely a big NO NO. No harm right?

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Customer Feedback 78

Mind the Product

DECEMBER 12, 2018

In this ProductTank San Francisco talk, Doug Puett, Head of Data Science at UserTesting, and I share how our data science and UX research team worked collaboratively to conduct retention analysis, customer segmentation, and cohort definitions. Many teams might immediately jump to finding solutions that will help move toward that KPI.

User Testing 123

User Testing Customer Feedback Research Software Data Visualization 123

Mixpanel

JUNE 12, 2023

All of this frees up our analytics team to focus on the important tasks only we can do, like data governance for those self-serve analytics, heavy SQL reports, in-depth analysis using ML tools, running A/B tests, and implementing new tracking plans that keep pace with changes to the product. Get a custom ROI calculation now.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52