Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. So we do that for customers, and that’s the team I’m working on.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Mind the Product

JUNE 14, 2019

We all treat our products with care, respect, and diligence. This kind of serendipity is not a viable career strategy! It wouldn’t happen, because we all realise that serendipity is not a viable product strategy. Once we’ve got our vision, we can begin to formulate a strategy that begins to bring this to life.

Development Team Review 140

Development Team Review Technical Review Weak Development Team Vision 140

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. The third group are the talented product builders all around us.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Product Innovation Educators

JULY 4, 2022

A group of passionate users in our social media and forum communities drives our roadmap and and helps us understand the problems we need to solve. From there, if we’re getting into a brand new category, we follow a fast-follower strategy. 12:08] How did the community become a core aspect of Wyze’s strategy?

Artificial Inteligence 109

Artificial Inteligence User Testing Feedback Software Customer Feedback 109

Dear Strategy

JUNE 10, 2019

Dear Strategy: “Who decides the strategy, and should it be confidential? AND “Should strategy start at the ‘top’ or be a product management-level decision?”. . The main theme here has to do with where a strategy should be owned within a company; so that’s the bulk of what I’m going to focus on in this post.

Strategy 40

Strategy Development Team Review Finance Workshop 40

The Product Coalition

APRIL 6, 2020

What’s our strategy? The situation is challenging for sure, but we’ve put a strategy in place that will help us not just cope, but flourish (as we know every challenge is also an opportunity in disguise). We ask you to keep calm and to follow the plans you are given diligently. What strategy should you use then?

Customer Experience 78

Customer Experience Development Team Review Systems Review Workshop 78

Ronke PM

FEBRUARY 26, 2023

Hire from diverse communities so your teams and organization can represent your customer segments. You must have exceptional communication skills to bring your product strategy and vision to fruition. Therefore, product managers must be empathetic, diligent, and proactive in meeting customers' needs. Always say thank you.

Leadership 52

Leadership Development Team Review Technical Review Reporting Tools 52

Gainsight

NOVEMBER 11, 2018

The question behind the question is: “The Aptrinsic product, team, and message resonates with me. In fact, we chose Aptrinsic because their product, team, and message is something we want to amplify, not change. As we completed our due diligence on Aptrinsic, we were blown away by the quality of their team and product.

Development Team Review 45

Development Team Review Technical Review Software Review Customer Experience 45

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 91

Banking Development Team Review Software Review Technical Review 91

Intercom, Inc.

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. No, “I get to be a part of this team, and we get to make an impact on people.” Liam: That’s fantastic. ” That is huge.

Customer Experience 223

Customer Experience User Testing Books Development Team Review 223

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . As a client, you invest your time, energy, and limited resources into your digital product development.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Iteratively Blog

MARCH 15, 2020

Data Elixir is one of the top newsletters in the market sharing the best articles on machine learning, data visualization, analytics, and strategy. Development. It’s one of the ace strategies to market your brand. A large part of the reason is due to the fact that not everything is measurable. 4 Data Elixir.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Guy

JUNE 25, 2018

Focus on empowering your reports with the context and even provide feedback on recommended phrasing so the contributor on your team can successfully influence and navigate solutions. I am working on a fairly large scale project with my manager that touches multiple tech teams.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Product Talk

MARCH 2, 2016

I love that Marty Cagan and Jeff Patton have long been advocates of dual-track development. If you aren’t familiar with dual-track development, it’s the separation of product discovery from product delivery. User stories and user story mapping help a team align around the top priorities and get clarity around what they are delivering.

Product Research 138

Product Research Data Visualization Software Review Technical Review 138

ProductPlan

NOVEMBER 11, 2019

Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. That’s why already agreed-upon strategies are the ideal jumping-off point for your roadmap.

Roadmap 72

Roadmap Data Visualization Technical Review User Testing 72

The Product Coalition

JUNE 26, 2023

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. Why Accelerate Now? The risk of falling behind is real. It can help in automating and quality assurance processes.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

Mironov Consulting

FEBRUARY 9, 2023

doesn’t change the fact that 275 of them will never make it into the product development queue. So each product manager will now spend 1120+ hours/week thoughtfully reviewing and prioritizing and responding to incoming requests.   And requesters really don’t just want any answer: they want a YES answer.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said   What BigCorp demands, BigCorp gets.  Hitting

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Because everything’s always changing. Others will fail.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? Are you approaching the right group? Imagine this: You're receiving feedback from a core group of users. Are You Trapped in the Product Death Cycle?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

eG Innovations

JULY 19, 2022

Grafana is developed by Grafana Labs with a free version of Grafana available on GitHub under a GNU AGPLv3 license. Demonstrating due diligence with respect to security with Nagios can also be challenging. Open-source code means that an organization can modify the code to develop their own customized functionality.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

Andrew Chen

SEPTEMBER 4, 2018

And I think the similar kind of analysis you can do for B2B companies is for products that have different sized teams using it. If you have a really large team that they are all using a product, well, are they all using the product more as a result? At eBay the original business was an auction business in the U.S. Jeff: Yeah.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

UX Studio: Product Management

JULY 29, 2020

Hired as external consultants, researchers, and product designers, sometimes we are asked to join an existing product team and help in transforming an organization from the inside. . Understanding the team and the context they operate in is the starting point before trying to change anything. Find purpose .

Leadership 56

Leadership Research Software Development Team Review Product Research 56

DISQO

SEPTEMBER 25, 2019

But having an eccentric founder, a well-funded strategy, or a high-profile CEO isn’t the only way to innovate. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

But having an eccentric founder, a well-funded strategy, or a high-profile CEO isn’t the only way to innovate. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

But having an eccentric founder, a well-funded strategy, or a high-profile CEO isn’t the only way to innovate. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Business of Software Conference

APRIL 7, 2020

Most marketing talk, or business strategy meetings, emphasizes the importance of ‘customer first’. And so one of the first ones that I came up with and I did like my due diligence and research about this and of course from my own experience and thinking about some of the companies that we work with. Follow a specific process.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I help source and complete deals, and I perform due diligence on deals.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I help source and complete deals, and I perform due diligence on deals.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Development Team Review 40

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Stopped off at McKinsey along the way doing Tech strategy.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40