Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Gather consensus around goals.

Roadmap 87

Roadmap Data Visualization User Testing Technical Review 87

The Product Coalition

MARCH 25, 2023

Speaking of markets, let’s take a look at the product management platform market. Within it, there is no shortage of products and services that claim they can help you optimize the organization, productivity and efficiency of your product development team’s performance. Luckily, I have a great team by my side to make it happen.

Feedback Software 147

Feedback Software Technical Review User Testing Development Team Review 147

Lenny Rachitsky

MAY 6, 2025

senior ICs and managers), but no matter your role, anyone can benefit from this incredibly pragmatic, direct, and practical collection of tactics and advice. Whether you’re planning six months ahead or sitting in discussions right now, here’s the process I’ve developed through trial and error with clients over 15 years.

Development Team Review 54

Development Team Review User Testing Technical Review Systems Review 54

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Context matters.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

The Product Coalition

MAY 10, 2021

We just need to start with First Opportunity first as due to our market analysis and business modelling, this is the best one to tackle”. This line of thinking is where success at achieving the First Opportunity and the BigVision begins to get derailed before you and your team have even started working. We’ll come back to these.

Development Team Review 126

Development Team Review Software Review Product Research Research Software 126

ProductPlan

JULY 1, 2020

Unless your product management stack includes a crystal ball, all those goals and resolutions we made way back in January likely didn’t take global pandemics, fluctuating economies, and social unrest into account. Let’s begin this process by reflecting and reviewing. Did your roadmap change? Regular roadmap reviews.

Development Team Review 92

Development Team Review Technical Review Customer Feedback Product Management 92

ProductPlan

JANUARY 21, 2020

A few years ago, I was the acting product manager at a startup, developing an enterprise software product. Building the product was hard: it was taking longer to develop than everyone expected (of course). The product backlog I managed grew daily. And I diligently added the stories to the backlog. Feature request?

Development Team Review 98

Development Team Review Software Review Fractional CTO CTO 98

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Which should you and your teams decide the utilize? Think about the complexity involved in developing and releasing a piece of software.

Technical Review 98

Technical Review Agile Development Team Review Software Review 98

ProductPlan

MARCH 7, 2019

Product managers interact with many parts of the organization on a regular basis, but it’s usually either asking for specific information or soliciting input on very discrete items. Roadmap presentations are the culmination of weeks, months, or possibly years of work. So, here are five mistakes you want to avoid.

Roadmap 84

Roadmap Technical Review Development Team Review Presentation 84

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. So hiring managers must assess candidates based on a few interactions, a curriculum vitae, and some reference checks. Stage 1: Reviewing the applications. Are they team players?

Development Team Review 87

Development Team Review Weak Development Team User Testing Technical Review 87

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. Where are product teams getting their feature ideas? Why do product teams become feature factories? But are you solving for actual customer problems?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

UX Planet

DECEMBER 15, 2023

So, how do you ensure that UX gets its due in terms of investment? It also helps in saving on directionless development costs. CEO of Torch Digital Labs, Liam Mooney, also a product management veteran, reveals how defining product goals requires an accurate understanding of where you are in the product life cycle.

UX 98

UX User Testing Development Team Review Customer Experience 98

The Product Coalition

JUNE 26, 2023

A Five-Step Methodology to Incorporate Generative AI into Business Strategy Developers, technologists, and innovators across enterprises are already using the new tools to boost their individual productivity at work and at home. You should invest in new technologies or upskill your team to implement generative AI successfully.

Generative AI 146

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ProductPlan

APRIL 22, 2024

Let’s jump in and check out the latest and greatest updates from the past few months, brought to you by ProductPlan’s product team! We’re diligently prioritizing key areas to deliver the most impactful improvements for our users. At the heart of these updates is our unwavering commitment to elevating your experience with ProductPlan.

Development Team Review 105

Development Team Review Customer Experience Product Research Demo 105

ProductPlan

NOVEMBER 19, 2021

What is a Product Management System? As a product manager , you’ll want to answer a series of questions before you start work. Who will we want to include in our cross-functional product team? How should we arrange the strategy, brainstorming, and planning meetings for this team? We suggest two things: 1.

Research Software 59

Research Software Analytic Tools Systems Review Development Team Review 59

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team. We ultimately managed to talk to 45 of them. If you like what we do, don’t hesitate to subscribe to our newsletter or star our GitHub project !

Feedback Software 125

Feedback Software Software Review User Testing Development Team Review 125

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. billion in 2015. How will you stand out from the pack?

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. It can be used for the entire building process at engineering and even product management.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

ProductPlan

AUGUST 12, 2024

As a proven solution for more than a decade, ProductPlan has helped 1000s of companies build more than 700,000 roadmaps and plan more 8,000,000 initiatives. Book a Consultation Enterprise Growth Platform Capabilities Unlimited Roadmaps Easily collaborate, share, and transfer between users. A straightforward solution. Proven results.

Reporting Tools 52

Reporting Tools Feedback Software Analytic Tools Data Visualization 52

ProductPlan

MARCH 17, 2020

Does your management team appear to occasionally have the attention span of a fruit fly in a farmers market? When SOS sets in, it creates a cascade of chaos, unleashing all sorts of problems for the product team. Senior management is both most susceptible to SOS and the most dangerous when they catch it.

Technical Review 69

Technical Review Development Team Review Artificial Inteligence User Testing 69

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. So hiring managers must assess candidates based on a few interactions, a curriculum vitae, and some reference checks. Stage 1: Reviewing the applications. Are they team players?

Development Team Review 52

Development Team Review Weak Development Team User Testing Technical Review 52

The Product Coalition

MARCH 6, 2019

Working as a product manager can be a busy, unpredictable and octopus-like existence. Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Bain Public

OCTOBER 19, 2019

Here are the 3 roles Product Managers must perform to achieve roadmap leadership: The Diplomat It’s not our role to dictate through authority where the product should go. Everyone’s opinion matters, and when they trust that we’re listening, a culture of respect develops. What gaps are being uncovered in sales?

Roadmap 40

Roadmap Development Team Review User Testing Technical Review 40

Oren Steinberg

DECEMBER 27, 2017

A nice starting point is to define the Role of Business Development as Filtering and Building partnerships that further the organization towards its goals. Filtering partnerships is a phase that must be managed top-down. It can be time to market that can be achieved faster with partnerships, only to be developed later.

Development Team Review 61

Development Team Review B2C User Testing Customer Experience 61

ProductPlan

AUGUST 12, 2024

As a trusted solution for over a decade, ProductPlan has empowered thousands of companies to build more than 700,000 roadmaps and plan over 8,000,000 initiatives. Unlimited Roadmaps Easily collaborate, share, and transfer between users. Customizable Views Create views and filters of roadmaps for specific audiences.

Reporting Tools 40

Reporting Tools Feedback Software Analytic Tools Data Visualization 40

ProductPlan

JULY 11, 2019

Product teams must not only create an amazing product, they also need to set the stage for the product getting the awareness it requires for trial and user adoption. To avoid an unsuccessful launch and weak usage, product teams and their product marketing counterparts must be in lockstep. User adoption is not the end.

Customer Experience 85

Customer Experience User Testing Weak Development Team Development Team Review 85

Bain Public

APRIL 25, 2022

We had some insightful discussions and they confided in me the challenges the local startups and ecosystem were experiencing regarding their roadmap development. "I I bet you're the only guys in town who values product management as much as I do." - Paul Ortchanian. We got lucky; they saw our potential and did our diligence.

Technical Review 52

Technical Review Development Team Review Systems Review Software Review 52

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. I felt this incredible intense pressure from the team and also from within myself to launch what we had built.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Gainsight

AUGUST 31, 2020

ServiceChannel is the number one facilities management platform that helps businesses source, procure, manage, and pay for facility maintenance and repair services. This allows facilities managers to drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

Business of Software Conference

APRIL 7, 2020

And so one of the first ones that I came up with and I did like my due diligence and research about this and of course from my own experience and thinking about some of the companies that we work with. So ultimately again you’re trying to create teams that are designed for growth, designed for understanding the customer.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

The Product Coalition

JANUARY 16, 2024

Golden rules for roadmap management. Everyone has a plan until they get punched in the mouth” — Mike Tyson I’ve wrestled with weak roadmaps — even some downright disasters. It was something that happened over time, a term I’ve coined ‘roadmap drift’. The roadmap provided no answer. The issue wasn’t the beginning.

Roadmap 145

Roadmap Development Team Review Weak Development Team Technical Review 145

Product Talk

FEBRUARY 10, 2021

We’re also joined by Melissa Suzuno , who is going to be monitoring the chat and managing your questions in the Q&A. Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there.

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