Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Claire has founded and managed two other companies, Pretty HQ and Experiment Engine, the latter of which Optimizely acquired in 2017.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Sequent Learning

DECEMBER 20, 2023

Cross-Functional Leadership and Collaboration for Product Managers Unifying Diverse Teams : Product Managers act as the nexus, fostering synergy among diverse teams like engineering, design, and marketing, forging a collaborative work culture. It doesn’t just shape careers; it defines success stories.

Certifications 40

Certifications Product Management Product Manager User Testing 40

Intercom, Inc.

APRIL 16, 2019

That means hiring for specific roles like Salesforce engineers who can create a development roadmap and then actually implement it. Learn from industry leaders who’ve done it before in The Sales Handbook. You need to bring on experts who can own each part of your tech stack.

Roadmap 177

Roadmap Engineering Customer Experience Development 177

The Secret PM Handbook

MAY 5, 2017

Agile development methodologies. Whether you’re talking to customers, prospects, or engineers try to put the feature or feature request in the context of a customer problem. ” video , from my (still in production) Secret Product Manager Handbook series. The first box in the Secret Product Management Framework.

Framework 150

Framework User Testing Product Management Product Manager 150

Product Innovation Educators

APRIL 10, 2023

He has a Masters of Product Design and Development from Northwestern University and teaches Innovation Strategy internationally. They developed communications and promotional ideas and reversed a three-year decline in their books. We’ve used transformation engines to pull out the actions, reasons, and tensions.

User Testing 92

User Testing Healthcare Product Research Artificial Inteligence 92

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Jack Jenkins, Senior Customer Support Engineer , and Amanda Rothbard, Customer Support Representative.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Secret PM Handbook

FEBRUARY 20, 2018

Developing Good Discovery Questions. Develop a list of criteria that make a prospect a good candidate for your solution: the types of problems they have, the scale of the problem, and so on. Work regularly with the sales engineering team (the people who demo) to make sure they can demonstrate how your solution solves these challenges.

Product Research 170

Product Research Demo User Testing Data Visualization 170

The Secret PM Handbook

MARCH 28, 2018

These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. For example, I often tell a story about helping a sales engineering team with their demo. But, if you’re like me, maybe you aren’t so comfortable with “storytelling.”

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Challenger mindset : Another great skill to develop is the “challenger mindset.” You provide feedback on business strategy, product design, and development. Core CSM competencies.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Business of Software Conference

SEPTEMBER 15, 2021

Radical Product Thinking is a clarion call for vision-driven product development over the iterative approach that has, for many, become the orthodox approach to product strategy and management. For Radhika, vision-driven product development embodies the power of long term thinking over short term. The problem with iterative approaches.

Software Review 52

Software Review Books Vision Agile 52

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Write a Handbook. Retrospectives.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Business of Software Conference

DECEMBER 14, 2023

In his 2010 talk, Smart Bear and WP Engine founder Jason Cohen talks about the proverbial ‘rules of business’ and many varying pieces of advice founders get – often from well-meaning mentors and experts. You set the rules and write the handbook. How to Break This Rule: Make your own rules. This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

The Secret PM Handbook

AUGUST 11, 2017

You have a team of engineers and a three month runway – how are you going to fix onboarding? These tests would only take a few weeks to give us meaningful enough results (assuming we have a lot of signups) that we could then think about how to apply engineering resources. Operating room or aspirin?

User Testing 170

User Testing Research Software Product Research Download 170

Gainsight

JUNE 11, 2021

It begins with identifying and developing outcomes. Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Secret PM Handbook

AUGUST 11, 2017

You have a team of engineers and a three month runway – how are you going to fix onboarding? These tests would only take a few weeks to give us meaningful enough results (assuming we have a lot of signups) that we could then think about how to apply engineering resources. Operating room or aspirin?

User Testing 150

User Testing Research Software Product Research Download 150

DISQO

JUNE 15, 2015

The key to running experiments is mastering the capability to efficiently develop prototypes. Prototypes can communicate proposed value propositions to generate reliable feedback much more cost-effectively than engineered products.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

DISQO

JUNE 15, 2015

The key to running experiments is mastering the capability to efficiently develop prototypes. Prototypes can communicate proposed value propositions to generate reliable feedback much more cost-effectively than engineered products.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

The key to running experiments is mastering the capability to efficiently develop prototypes. Prototypes can communicate proposed value propositions to generate reliable feedback much more cost-effectively than engineered products.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Imaginary Cloud - Design

JULY 2, 2020

In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. It also helps you start developing a better sense of which books are worth reading or not , so you are not restricted on what other people tell you you should read.

Books 52

Books Technical Review Research Software Data Visualization 52

Product Innovation Educators

JULY 6, 2020

I articulated Customer Development methodology, which says: There are no facts inside your building, so you need to get outside. My student Eric Ries became the first adopter of Customer Development and recognized that in the 21st century, people were starting to adopt Agile Engineering, where you build products incrementally and iteratively.

Startups 88

Startups User Testing Customer Experience Development 88

Userpilot

MARCH 18, 2021

Marketing and sales are the engines of your growth. Excluding unqualified customers may mean your MRR may take a hit initially, but it will also develop a much stronger and loyal customer base for long-term growth. It’s like being an average person sitting in the cockpit of a plane and being asked to turn on the engines.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. At Intercom, we have benefitted from customer segmentation in these ways: Describing customers in a common way across go-to-market, product, and engineering. Leadership: Create a shared language for product, engineering, and go-to-market to describe customers. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

JANUARY 26, 2024

SWOT Lightning Round: Organise a SWOT brainstorming session with key stakeholders from leadership, research, customer service, design, and engineering. Customer Critiques : Present customers with multiple developed mockups and/or screenshots of existing solutions already on the market similar to what you are thinking of building.

User Testing 100

User Testing Product Research Research Software Data Visualization 100

Sachin Rekhi

MARCH 1, 2020

The remaining 15% of my essays cover everything from career optimization to life hacks to engineering. They emerge as ideas as I consider the best approach to solving a problem, or the best process for handling a particular part of the product development cycle, or simply from learning something brand new in the course of my work.

Data Visualization 196

Data Visualization User Testing Customer Feedback Software Review 196

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. Adam Risman: Elad, welcome to Inside Intercom. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Our Requirements Are Letting The Developers Down.

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Our Requirements Are Letting The Developers Down.

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210

Alchemer Mobile

OCTOBER 22, 2020

Written by one of the founders of Basecamp, Shape Up is for product development teams who struggle to ship. Engineers build the product. These developments, especially in developed countries are crucial in exploring and understanding the challenges of the future. Buy it here. by Ryan Singer. by Product School.

Books 236

Books Research Software Feedback Software Product Management 236

Intercom, Inc.

OCTOBER 24, 2019

Ultimately, community-building is about developing leaders. Whether you’re building an online community or an offline community, it’s about building relationships and developing people who are very passionate about your mission and about your purpose. There are people who started the Cloud Appreciation Society.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” Your problem is almost always going to be in activation first.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” Your problem is almost always going to be in activation first.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Or, “We do this thing called Agile.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58