The Secret PM Handbook

FEBRUARY 20, 2018

(This helps us understand the position we have in their brain.). Perhaps your product is a project management tool that’s particularly strong in resource management. The sales person might ask “How do you manage resources on your projects? Do the project managers have the authority to assign resources?”

Product Research 170

Product Research Demo User Testing Data Visualization 170

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M.

Books 52

Books Research Software Product Research Reporting Tools 52

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Write a Handbook. Retrospectives.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Sequent Learning

APRIL 22, 2019

Product Managers and product leaders continually search for engaging resources to contribute to their knowledge and effectiveness. To help you reach this level of success, we have recognized a mix of books from both our portfolio and many others that can help increase your product management acumen.

Books 40

Books Product Management Product Manager Data Visualization 40

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Just like WalkMe , it also supports digital transformation projects and change management processes.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. Developing sensibilities about what is within one’s purview, or not. This can be particularly challenging, especially for newer managers or leaders. Are you wondering how to further develop your business acumen skills? Change is hard.

Positioning 40

Positioning Presentation Development Customer Experience 40

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. Developing sensibilities about what is within one’s purview, or not. This can be particularly challenging, especially for newer managers or leaders. Are you wondering how to further develop your business acumen skills? Change is hard.

Positioning 40

Positioning Presentation Development Customer Experience 40

Agile Velocity

MAY 14, 2020

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

The Product Coalition

JANUARY 30, 2019

Photo by rob walsh on Unsplash Becoming a great Product Manager You know how to build a roadmap and prioritize. I had the pleasure of speaking to a group of aspiring product managers recently and am teaching a dozen or so the basics of product management right now as well. That you won’t find in the typical “PM handbook”.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Major Takeaways: You can’t help others if you’re not in a position to help yourself. It begins with identifying and developing outcomes. Nils shares what this word is and how, if you use it, will put you in a tremendous position of authority.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

DECEMBER 10, 2018

Apps can be really robust, meaning there is so much great functionality that it’s easy for app developers to overlook minor annoyances. Collect positive reviews. The techniques below are well-established ways to accelerate behavior and guide users toward positive outcomes. Intercom on Product Management.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Modus Create

JULY 21, 2020

Once or twice per week, schedule a 15-30 minute session where your Product Owners and the Program Manager meet to stay aligned on functionality, scope, schedule, and team progress. There are lots of benefits to being the biggest, including tons of training and certification courses, mature templates, handbooks, and supplemental materials.

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Userpilot

JULY 13, 2021

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Speed is of the essence here.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. It is not that those books are bad. So, what are those flaws ?

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

MARCH 18, 2021

Why does retention management take so much time and effort? Their efforts all reflect how you position your product and the type of customer you attract. Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations. Positioning is the context in which you present your product.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

OCTOBER 22, 2018

spread across your CRM, stuck in support tickets or your latest project management tools and in spreadsheets owned by your customer-facing teams. You can create a respectful and positive relationship with your company by welcoming customer feedback but a big part of that is how you set expectations from day 1.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Product Coalition

MARCH 23, 2018

If you want to prioritize successfully you can’t view it in isolation or treat it as a product management task. A good process removes a lot of people management issues and keeps everyone aligned and onboard with what you are trying to achieve as a product team, from your execs to your customers. Number 3?—?PROCESS.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Secret PM Handbook

JULY 30, 2018

After a few well-received presentations to senior executives, a few colleagues at my new company asked me, based on the positive effect I got, “Can you give us some tips on persuasion?”. I’ve been doing product management a long time, and over time my presentation skills have just naturally gotten more polished. Guide the audience.

Product Management 170

Product Management Product Manager Management Management 170

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. 25 mini-research ideas for inspiration 25 mini-research ideas for product managers 1.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Sachin Rekhi

MARCH 1, 2020

It's no wonder then that 85% of my writing stems directly from my career as a product manager and entrepreneur. Having such focus has also enabled me to create a unique positioning within the minds of my readers. The Art of Being Compelling as a Product Manager. Modern Project Management for Product Managers.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

The Product Cafe

DECEMBER 12, 2023

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. Reevaluate your product positioning and pricing strategy.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. But what about quitting Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management? How does this relate to Product Management?

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. And these actions float down to the product managers who sometimes operate by the agendas of others, vs. the advocacy for the business of their products. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. Management books normally discuss processes and people and skip over technology.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. Get your free copy of The Sales Handbook. 8 steps to develop a winning sales strategy. A well defined sales strategy is your path to meaningful, sustainable growth. Want more advice like this? But first, what is a sales strategy?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Authoritative, actionable strategies on how to grow your business. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JULY 12, 2018

This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io We chat about this exciting development, and we also look at the evolution of hiring needs when moving from startup to scale-up, how to build a culture that’s both collaborative and competitive, and why price and speed are his North Star.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Imaginary Cloud - Design

MAY 22, 2019

today it is applicable across multiple sectors " Putting it simply, it's about working across fields, managing relationships with the user, other stakeholders, and other entities such as budgets, rules and policies. It is also able to create positive changes in the public sector. " Cambridge.org, 2019.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Intercom, Inc.

OCTOBER 24, 2019

Building a community isn’t about management. How do we make our relationships and groups more welcoming, more benevolent, more positive?” Ultimately, community-building is about developing leaders. Notion is this amazing modular tool that allows people to do everything from take notes to project manage to track pipelines.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Or, “We do this thing called Agile.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58