Userpilot

NOVEMBER 23, 2023

Many companies lack differentiation strategies and drive product development by copying competitors. It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. As companies scale, they often cannot satisfy customer needs equally well.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. That is why you want to approach SaaS growth by focusing on what sticks with customers and what can multiply. Let’s g(r)o(w)! ?

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch. Conduct market research. What is product strategy?

Product Research 95

Product Research User Testing Customer Feedback Research Software 95

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 94

Customer Experience Analytic Tools User Testing Customer Feedback 94

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

MARCH 7, 2023

If all you do is listen to your users without a plan or a decision making framework, you might walk away with no insights or the wrong insights. When I decide ahead of time what the goal of my research is, I clarify the most important insight I need to gather, as I’m usually trying to learn many things in any given interview.

User Testing 121

User Testing Customer Feedback Customer Experience Data Visualization 121

Indicative

OCTOBER 8, 2020

You need an analytics solution and data strategy that can help make that information useful. . What in-app or in-game purchases were made? What kind of events pushed them to purchase? Depending on your analytics stack, your data warehouse may also serve a dual purpose as a business intelligence system. Image Source: PwC.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

The Product Coalition

NOVEMBER 16, 2020

You can find the first part here: Case study: what’s wrong with Soundcloud and what opportunity it misses I will be exploring how differentiating the content can: Allow a highly tailored experience across different areas of the product Help Soundcloud catch strategic opportunities while playing with their own strengths.

Product Research 82

Product Research Positioning Customer Experience Research Software 82

Bain Public

AUGUST 22, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAP TM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. About XMachina.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Bain Public

JANUARY 24, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAP TM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. About XMachina.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAPTM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. About XMachina. XMachina-AI Inc.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAPTM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. About XMachina. XMachina-AI Inc.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Userpilot

APRIL 21, 2023

We also explore: Different types of product analysis The steps needed to analyze your product The tools you can use Let’s get right to it! You can use it to refine your marketing , differentiation , and pricing strategies. To carry out product analysis, you can use the data warehouse and BI tool combo.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. It might seem like a time sink at first, but thoroughly researching solutions will save you time in the long run. Gainsight PX is a complete Product Experience Platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

PMLesson's Ace the PM Interview

APRIL 25, 2022

They look at listening trends at both the platform level and the individual user level. Over my career, I've done my best to shape my engineering skills to be able to one day work directly in autonomous vehicle technology. The Nook failed to: Focus on differentiation in the space. What platform are you focused on?

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Userpilot

MAY 23, 2024

To successfully compete in saturated SaaS niches, having a robust product isn't enough. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy. Collect customer feedback regularly through in-app surveys to track sentiment and identify unmet needs.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space. What can be cut first?

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Jobs-To-Be-Done Framework: Clayton Christensen and Anthony Ulwick [10:42]. Jobs-to-be-Done Framework.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Intercom, Inc.

OCTOBER 3, 2019

Every SaaS company should be sending a welcome email – not from the company or the team, but from a real person telling a bit of the company’s story and values. I was working for a special events company, and they were going through some changes in staffing, and I was actually fired from my role.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Mind the Product

NOVEMBER 4, 2016

Academic research has consistently shown, according to Coward, that it’s not the individuals that make up a team but how the team works together that is critical to its success. Weekly design critique – the team has specific framework for feedback so that people remain objective and keep their users in mind. Sharing work and ideas.

Research Software 119

Research Software Banking User Testing Feedback Software 119

Product Innovation Educators

DECEMBER 11, 2017

I hired a researcher to collect information on product management and attended a few events, but it is a challenge to know what is really important about the role of product manager. I am more concerned with the product problem than with the solution. [10:59] For example, my background is software development.

Research Software 67

Research Software Product Management Product Manager Customer Experience 67

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Upcoming Events. an analytics tool?

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

NOVEMBER 12, 2019

Her Social Media scheduling SaaS MeetEdgar is proudly bootstrapped in a market that has some very well-funded competitors – Hootsuite alone has taken nearly $300 million in funding. In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Upcoming Events.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

The Product Coalition

FEBRUARY 12, 2019

Like any other product tool, this issue needs careful consideration. So is research, marketing or sales; but, without a product, there is really no outcome of the whole process. Software products are no different. Famously, in 2001, around twenty tech personalities published the Manifesto for Agile Software Development.

Agile 61

Agile User Testing Development Analytic Tools 61

Business of Software Conference

NOVEMBER 12, 2019

Her Social Media scheduling SaaS MeetEdgar is proudly bootstrapped in a market that has some very well-funded competitors – Hootsuite alone has taken nearly $300 million in funding. In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Upcoming Events.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

OCTOBER 23, 2019

Bruce McCarthy (Founder, Product Culture) – Prioritization: Saying No To Good Ideas from Business of Software Conference. Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? BoS Europe 2020 BoS USA 2020. Unsubscribe anytime.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Roadmunk

DECEMBER 7, 2017

Most recently, Ellen left Lola to launch her own startup that will make it possible to build a complete scalable app in an afternoon. She’s essentially creating a brand new programming language that aims to bring the ability to write software to a billion people. In particular, I really like helping people make software.

Startups 53

Startups Technical Advisors Research Software Product Research 53

Intercom, Inc.

OCTOBER 24, 2019

People were just connecting with each other in such a benevolent way through this platform. He saw in it what he felt like growth had been 10 years ago, which was this thing that many startups were trying to do with very little structure or framework. It’s the software that people can do tons of different things with.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. Podcasts can be accessed from computers, mobile apps, or other media players. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. Podcasts can be accessed from computers, mobile apps, or other media players. Thanks, Andrew.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Intercom, Inc.

MARCH 19, 2020

Like I said, fairly enterprise-oriented software companies like Notion have super fans. “There are things that businesses can learn from these grassroots groups” There’s playfulness, a creativity, an instinctive nature that these very grassroots organizers bring to the design of their events and to their communication.

Customer Experience 37

Customer Experience User Testing Customer Feedback Research Software 37