The Product Guy

JANUARY 5, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Vikas Batra, lead a conversation around “Emotional Intelligence for Product Managers”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Roman Pichler

APRIL 3, 2018

For example, cost leadership (low prices), differentiation (uniquely desirable products and services), or focus (niche markets)—three options originally suggested by Michael Porter. Which management systems are required? The answer is simple in my mind: executive management. How will you win?

Strategy 280

Strategy Product Research Weak Development Team Systems Review 280

The Product Guy

OCTOBER 9, 2018

I became a product manager because I wanted to take a more strategic role at my company. First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder).

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Weak Development Team Product Strategy Strategy Development 326

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

The Product Coalition

NOVEMBER 12, 2024

As product managers, the first principles approach enables us to attack problems from new angles, armed with sound logic. The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. It isn’t about accepting things as they are.

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

Alchemer Mobile

NOVEMBER 22, 2024

You can connect Alchemer to just about any other system without hassle. We truly believe our support team is unmatched, and we’ll let our G2 Reviews speak for themselves. Easily collect targeted, real-time digital feedback and engage customers at exactly the right moment in their customer journey.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

UX Planet

MARCH 9, 2025

Introduction Introduction is the first section that management will read, and it should help them understand what this project is all about. What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. Scope : Define the scope of the project.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. Streamline Data Management with BulkActions #4. Optimize Data Management with Flexible Filtering #5.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. For apps in the hardest-hit industries, DAU is down 60-75%. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Know your own systems. Pertinent to knowing your own systems is also tracking and reducing access to data that is not needed.

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Weak Development Team Systems Review Data Visualization User Testing 220

UX Planet

JANUARY 22, 2025

Differentiation: In a crowded market, your brands unique personality and approach set youapart. Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Trust: Consistency and usability across digital platforms build confidence.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

The Product Coalition

MARCH 23, 2022

The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. From a Product Management and Strategy viewpoint, I believe internalizing this fear of failure drives some of the best outcomes for the organization and its customers.

Framework 162

Framework Reporting Tools Technical Review Systems Review 162

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Mind the Product

JANUARY 17, 2018

A good product manager generally has a keen instinct for human behavior. However, the best product managers have learned how to incorporate the science of human behavior in a more rigorous way than just relying on instinct. A Good Behavioral Product Manager Applies Basic Human Behavior Principles to Product Principles.

Data Visualization 160

Data Visualization Product Manager Product Management User Testing 160

Johanna Rothman

AUGUST 31, 2021

Here's how I work with teams (management or product teams) to create their own boards. In Development (I include TDD other development thinking here. A possible “Dev-Done” column so you understand when system test can start for a given item. In System Test. Management teams require different columns.

Systems Review 131

Systems Review Customer Experience Agile User Testing 131

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? Let me clarify that by channel partner I mean a large ecosystem of value added resellers (VARs), solution providers, service providers/managed service providers and systems integrators (SIs).

Technical Review 110

Technical Review Systems Review Analytic Tools Research Software 110

The Product Coalition

JUNE 11, 2023

Here are some classics on product manager hiring along with value-added commentary. Meanwhile, the product management hiring industry has apparently made a fetish out of its own formulaic interview questions which only prove that you’ve exhaustively studied the rote patterns they rely on. Plus a bonus.

Product Research 148

Product Research Technical Review Product Manager Product Management 148

Johanna Rothman

DECEMBER 13, 2021

Answer questions about possibilities for new development from management and others. You need defensive project portfolio management so you have a chance to manage your interruptions. The ticketing system would only have blockers, crashes, and other stop-the-presses kind of work. See Aging Fun with Drunk Agile.).

Management 128

Management Management Systems Review Technical Review 128

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Guy

FEBRUARY 18, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

The Product Guy

MARCH 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Manager 150

The Product Guy

MAY 15, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader.

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

The Product Guy

JANUARY 31, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

The Product Guy

FEBRUARY 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 150

Analytic Tools Research Software CTO Coach Fractional CTO 150

The Product Coalition

MARCH 24, 2021

The mistake most Product Managers make is to focus on a too broad and large market segment because they fear a niche market will not be profitable enough. Pain Relievers: Here we summarize how our solution addresses the user’s pain points, e.g., our differentiators 3. The scoring system shows large potential to win this niche market.

User Testing 158

User Testing Research Software User Friction Customer Experience 158

Product Talk

APRIL 19, 2023

In the past few years, we’ve seen the growing popularity of a concept called “personal knowledge management.” He writes that personal knowledge management includes “how to save, organize, and apply one’s knowledge to solve problems and deliver creative work.” Find all of the posts in this series here.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. When considering the value of analytics relative to their products overall, survey respondents estimated the value at 54%, up from 45% in 2016.

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. It’s closely connected to customer relationship management, and also uses the abbreviation CRM.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. Cons of Salesforce in-app guidance builder The in-app guidance system is not without its disadvantages. But this tool isn’t without its drawbacks.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

Sachin Rekhi

APRIL 12, 2020

Hamilton narrowly defines a successful strategy as creating a route to persistent differential returns for your business. A business that leverages counter-positioning adopts a new, superior business model which the incumbent does not mimic due to anticipated damage to their existing business. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

ProductPlan

NOVEMBER 10, 2020

For forward-thinking online retailers, this means hiring an eCommerce product manager. What Is An eCommerce Product Manager’s Product? Although the job description can vary from company to company and across industries, product managers all share at least a couple of common responsibilities. Fluency in eCommerce tech.

Research Software 98

Research Software Feedback Software Reporting Tools Technical Review 98

Tyner Blain

MARCH 20, 2025

As product managers we can change the conversation. I use two characteristics to differentiate giving dictation from setting direction. There are two ways the product manager and team can think about the work. Dictation feels like micro-management, where the person setting direction is also telling you how to do your job.

Research Software 59

Research Software Weak Development Team Systems Review Product Research 59

Lenny Rachitsky

APRIL 9, 2024

As I often do when thinking about a question, I ran a poll on Twitter and LinkedIn asking which core skills of product management folks think are most likely to be impacted/replaced by AI. What skills will be most, and least, valuable in this fast-approaching future? Think about it—what is AI best at? .’

Data Visualization 136

Data Visualization Product Manager Product Management Research Software 136

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. We use a multi-touch attribution system. We actually have a bit of a system. What did they say?

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Download Feedback Software Data Visualization Customer Experience 215