The Product Coalition

SEPTEMBER 29, 2020

Or, I am traveling to a new location, I booked a car to take it up to the mountains. As Product Managers, we tend to spend 80% of our focus on 80% of the happy scenarios. The 20% sometimes becomes your Differentiator. Innovative features tend to get copied fast, differentiators rapidly becoming basics.

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User Testing Customer Experience Product Research Differentiation 130

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Consequently, it can differentiate your product in the market and give you an edge over competitors. The odds are that it’s not the UX designer or product manager who is responsible for company-level goals but senior leadership.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Product manager motto?—?Dan What do I mean by politics? Ben Horowitz?—?The

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Mind the Product

FEBRUARY 3, 2020

There was not much differentiation between them and the other products on the market. To fix this they needed to look at how they could create more value for travelers by looking to the left. The key takeaways from this talk are that product managers should engage in looking to the left and to the right. Looking to the left.

Customer Feedback 106

Customer Feedback User Testing Product Research Customer Experience 106

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. In order to set competencies, we needed to understand the role and responsibilities of a product manager.

Weak Development Team 110

Weak Development Team Feedback Software Research Software Development 110

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. This is the main focus of the article, so if you’re after the answer, we’ve got you covered!

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Intercom, Inc.

JUNE 19, 2018

Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful. Will Hughes, customer success manager at Xplenty , a data integration platform, sees the impact of proactive support daily. Unfortunately, Tristan still had to handle charges on cards from two other banks.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Usersnap

NOVEMBER 10, 2023

Limitations of relying on PowerPoint During my early days in Product Management , I was introduced to PowerPoint for building roadmaps. Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided.

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Presentation Roadmap Data Visualization Feedback Software 52

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. Fleet sales are also possible at popular travel destinations for businesses to rent FUVs.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

The Product Guy

OCTOBER 9, 2018

I became a product manager because I wanted to take a more strategic role at my company. First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder).

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Weak Development Team Product Strategy Strategy Development 130

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Userpilot

SEPTEMBER 28, 2022

How can product managers use it to develop better products? If you manage to solve the problem of cognitive overload by decluttering and personalizing the user interface, you improve usability and make the experience more enjoyable. By analyzing your travel habits, Uber can anticipate where you may want to go next.

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Mind the Product

JANUARY 16, 2020

If you speak to five product managers about how they got their jobs, you’re likely to receive five different answers. Why Is Product Management Growing in Popularity? Historically, jobs in investment banking or management consulting have been the popular choice for MBA graduates in the US. A Plan for the Skills you Need.

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Data Visualization Customer Experience Customer Feedback Transportation 116

Modus Create

SEPTEMBER 9, 2020

Many businesses can find managing diverse, co-located teams difficult. I feel a major differentiator at Modus is that we are not just here to cross objectives off a to-do list. Being able to learn from other cultures at a time when traveling has been extremely limited is a possibility that very few people have.

Customer Experience 96

Customer Experience User Testing Travel Research Software 96

Intercom, Inc.

JULY 29, 2021

They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. And I think you need to think about people management the same way. SaaS is the subscription business.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio: Product Management

OCTOBER 2, 2023

It also granted us extensive expertise across various industries and niches, such as fintech, travel, education, healthcare, and more. These leave an exceptional first impression and differentiate our clients from competitors. For instance, this approach produced outstanding results for Liligo, France’s leading travel app.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). It is really interesting to note that every object in our room has traveled in a truck for some part of its journey before it reached us!

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Mixpanel

FEBRUARY 5, 2020

Here’s what you’ll learn: The approach to innovation that differentiates Shutterfly from competitors. Rohit : In a previous life, I was a product manager at Expedia. I used to think that the travel technology business was complicated, but Shutterfly is infinitely more so. Mixpanel: Tell us about your role at Shutterfly.

Analytic Tools 66

Analytic Tools Reporting Tools Data Visualization Customer Experience 66

Department of Product

MAY 22, 2020

Product managers and product leaders should have an inherent sense of what’s valuable to customers. If a product person isn’t equipped with the ability to sense what might be valuable to others, product management might not be the best career choice in the first place. I recommended the app to lots of friends and family.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Usersnap

JULY 16, 2021

Such differentiation applies to any combo of Google fans or prospects. The necessity of travel, though, as well as regional variety of participants and pace of research can suffer if businesses over-rely on this traditional method. Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Balsamiq

JULY 13, 2018

So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. My role at Optym is Product Manager (for RouteMAX). It is really interesting to note that every object in our room has traveled in a truck for some part of its journey before it reached us!

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Product Guy

MARCH 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Usersnap

APRIL 12, 2019

Such differentiation applies to any combo of Google fans or prospects. The necessity of travel, though, as well as regional variety of participants and pace of research can suffer if businesses over-rely on this traditional method. . Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

UX Studio

SEPTEMBER 20, 2018

Besides my regular design related tasks, as a project manager, I had to make sure everything went well (communication, deadlines, solving product related issues). Xeropan’s onboarding flow wanted to tell the user about the backstory of the time traveller Professor Max. We managed to solve most of the user problems. The problem.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

The Product Coalition

SEPTEMBER 21, 2018

Cem is the Senior Product Manager for Duolingo’s Monetization and Growth teams. Let’s read Cem’s interesting take on things… Hannah: In short, describe your role/responsibilities as a Senior Product Manager for Duolingo’s Monetization and Growth teams. Hannah: What is your background as a product manager?

Data Visualization 60

Data Visualization Education Weak Development Team Customer Experience 60

Gainsight

JUNE 18, 2020

At athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide , Laura is a Senior Product Manager and Ed is Executive Director, Customer Success Analytics. We needed to demonstrate differentiated value and create a positive experience for our customers.

Data Visualization 52

Data Visualization Analytic Tools Healthcare Customer Experience 52

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. “Virtual assistants naturally move into more project management roles. That’s what I went to school for.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

The Product Guy

MAY 15, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Gainsight

NOVEMBER 9, 2022

We’ve said for a while that investing in Customer Success is the key to increased NRR, but Mehta encouraged everyone at Pulse to think about their investment in their customers as more than just their customer success manager headcount. It’s an investment in your toolkit for efficient, durable growth. . The Durable Growth Playbook .

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Product Innovation Educators

JUNE 1, 2020

How video directors think about creating effective videos can help product managers create better products. Some of the best product management lessons come from unexpected places, and I enjoy finding them. Effective product managers are also storytellers. Summary of some concepts discussed for product managers. [3:48]

Product Management 83

Product Management Product Manager Differentiation Research Software 83

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. Des: Is that something that product managers will often lose sight of? And the reason for this is that you need differentiation. So the differentiation is always only temporary, assuming it’s valuable, but it’s always only temporary.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

UX Studio

APRIL 10, 2018

In the English UI, we used some extra character spacing on some of the elements to make them more readable and more easily differentiated from other elements. We travel to the client for kick-off, then return to our office and continue communication remotely during the weekly meetings – usually Mondays. Character spacing. Yes, we did!

Magazine 66

Magazine Feedback Software Research Software User Testing 66

Intercom, Inc.

DECEMBER 13, 2018

What’s your differentiator? You know your colleagues will be there, your manager will be there, your peers will be there, the CEO will be there. There are many companies – many groups on Workplace – where we see managers live-streaming from a mobile device in a remote place of the world. It’s the new way of working.

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Feedback Software Data Visualization Customer Experience User Testing 151

Mind the Product

APRIL 6, 2020

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. Andrew Grove explained his methodology of “management by objectives” (MBO) in his book High Output Management in 1983: “The idea behind MBO is extremely simple: If you don’t know where you’re going, you’ll not get there.

Product Strategy 111

Product Strategy Strategy Feedback Software Customer Experience 111

The Accidental Product Manager

DECEMBER 11, 2023

Schick product managers have a plan to win more customers Image Credit: Tom Fassbender So just exactly how much time do you spend each day thinking about shaving? What’s even worse, from a shaving product manager’s point-of-view is that we probably spend even less time thinking about the equipment that we use to shave with.

Customer Experience 73

Customer Experience Branding Education Travel 73

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. And travel restrictions were coming to an end. Use Content and Social Media to Differentiate Your Hybrid Event. Kids were returning to school.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Product Talk

DECEMBER 6, 2023

They keep the team aligned as they manage the messy cycles of continuous discovery. How do you manage the messiness of the opportunity space over time? Managing Scope & Iterations When should you start a new opportunity solution tree? Opportunity solution trees help product teams chart the best path to their desired outcome.

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274