The Product Coalition

JULY 11, 2023

The emergence of blockchain technology has paved the way for a decentralized financial landscape, transforming the way we interact with money and assets. From traditional banking to decentralized revolution For decades, traditional banks have held the reins of our financial systems.

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UX Planet

JUNE 30, 2025

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. Within this landscape, banking/financial services is a leading adopter of AI.

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Lenny Rachitsky

OCTOBER 22, 2024

Salary transparency is an increasingly important topic in tech, as professionals are keen to maximize their compensation, and companies are looking to hire and retain top talent. It shows key statistics, such as lowest and highest salary bands reported and percentiles, including the median salary band (or 50th percentile).

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The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. Markets need solutions.

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Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

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Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. There are three main topics taken from the report that we’re going to get into today.

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Product Management Unpacked

MAY 13, 2020

This approach not only gave the brand man — eventually the brand manager — ownership of a given brand, but it also allowed P&G to better differentiate the various brands in its portfolio. Today, product management has evolved into one of the most critical roles in software organizations.

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Userpilot

MAY 30, 2025

If youve ever tried evaluating product tour tools, you know the surface-level comparisons dont tell you much. Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views.

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Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

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Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? Flow aims to be a tool you can check a few times a day; then it wants to get out of the way and let you accomplish spectacular things. billion in 2015.

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Modus Create

NOVEMBER 7, 2024

Strategies to mitigate AI security and compliance risks By William Reyor Posted in Digital Transformation , Platform Published on: November 7, 2024 Last update: November 7, 2024 According to McKinsey, 65% of executives report that their organizations are exploring and implementing AI solutions.

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Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. Today, nearly everyone is in on the act. This growth demonstrates that both users and product teams are realising value from embedded analytics.

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Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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Intercom, Inc.

JUNE 14, 2022

Customer relationship management involves leveraging the right technologies to properly meet your customers’ and prospects’ needs. CRM solutions are data management tools that help companies proactively keep track of their connections and engagements with prospects and customers. What is customer relationship marketing? .

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Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. What is Google Analytics? Set up custom events using Google Tag Manager.

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Modus Create

NOVEMBER 15, 2024

McKinsey has estimated that AI technology could generate $60 billion to $110 billion per year in economic value for the pharma and medical-product subsectors alone. These challenges manifest in various forms, from poor data quality and reliability to inaccessible data sources, stemming from disparate systems and a lack of governance.

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Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients. What are heat map tools?

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Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

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Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

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Intercom, Inc.

APRIL 3, 2025

Most operators handle these surges by temporarily adding contractors, paying staff overtime, or simply accepting lower-quality service levels during peak periods. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

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TechEmpower - Product Management

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Moderation?

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eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. My expertise is primarily on Microsoft Windows technologies. I helped architect the company’s Universal Monitor technology at first. How did that technology come about? That was very exciting!

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Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.

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Userpilot

MAY 29, 2024

Whether you're an aspiring entrepreneur, a seasoned product manager, a UX designer , or simply curious about the process, this guide will walk you through the essential steps, best practices, and tools you need to create successful products. Lucidchart – best tool for customer journey mapping. Follow an agile mindset.

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Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. Whatfix is easier to implement, maintain, and integrate with other tools. Should you go with big names like WalkMe or Whatfix ?

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ProductPlan

NOVEMBER 10, 2020

Creating a world-class eCommerce platform takes tremendous effort, teamwork, and strategic planning. Yes, an eCommerce platform is an online resource that helps shoppers and buys find a variety of products. Fluency in eCommerce tech. Here’s just a few examples: The shopping cart, ordering, and payment-system applications.

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Userpilot

AUGUST 12, 2024

They also have a robust system to collect data, make decisions, build solutions, perform tests, and deploy new products on time. Explore design solutions and test usability before full-scale development. This involves iteration cycles, feedback integration, validation, and stakeholder reviews.

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Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. What is SurveyMonkey?

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Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. 2021 Achieving Customer Amazement survey report. They love being informed.” Shep: Sure.

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Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. Technically, you can do this manually, but the process could be labor-intensive and time-consuming.

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Userpilot

APRIL 30, 2024

As you may already know, Salesforce in-app guidance is a tool within the Salesforce platform that enables admins to create customized prompts, flows, and walk-throughs to help users to help users navigate through the application effectively. But this tool isn’t without its drawbacks. Salesforce in-app guidance builder.

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Userpilot

APRIL 21, 2023

We also explore: Different types of product analysis The steps needed to analyze your product The tools you can use Let’s get right to it! You can use it to refine your marketing , differentiation , and pricing strategies. To carry out product analysis, you can use the data warehouse and BI tool combo.

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eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. How do Managed Service Providers Function? Definition of an MSP. Types of MSPs.

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Modus Create

JUNE 20, 2019

As an Atlassian Gold Solution Partner, Modus supports clients in all stages of the Atlassian lifecycle, from licensing, to enabling, to scaling, to training. Jira is already widely known as the market-leading collaboration software. When Atlassian acquired AgileCraft , it added another powerful tool for enterprise management.

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Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. Our platform is a unified system. We’ll help.

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eG Innovations

NOVEMBER 29, 2021

Software Tools that Managed Service Providers (MSPs) Need. eG Innovations is an end-to-end performance monitoring solution provider with a dedicated MSP solution and an MSP partner program to allow MSPs to use our functionality to provide value-added premium services. 4 Documentation tools for MSPs.

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Amplitude

DECEMBER 10, 2019

It differentiates those of us who embrace data, validation and experimentation. 2019 State of Salaries Report (by Hired). Product Designers work across a product or service. For example, in a tool like Amplitude, you can go through and see what people are doing, where they are leaving. Learn how to use an analytics tool.

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