The Product Guy

FEBRUARY 26, 2025

With privacy concerns, AI-driven decisions, and increasing competition, trust is becoming the ultimate differentiator for PMs who want to build lasting customer relationships. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers). Exclusive deep dives like this one on strategic influence.

Differentiation 150

Differentiation Roadmap Technical Review Article 150

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Answering the following four questions with help you with this: Are you developing a product that is usable and beneficial for the users?

Product Research 388

Product Research Feedback Software Research Software User Testing 388

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Roman Pichler

OCTOBER 2, 2018

This is best done as part of a dedicated product discovery period that also investigates crucial user experience and architecture risks. If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue.

Product Strategy 261

Product Strategy Product Research Strategy Technical Review 261

The Product Guy

JANUARY 31, 2017

Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

The Product Coalition

JANUARY 12, 2022

Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. Microsoft launched Team in 2016 and took over many customers of Slack, and currently has almost twice as many daily active users as Slack. A recent example is Team vs Slack.

Research Software 196

Research Software Technical Review Strategy Product Research 196

Intercom, Inc.

APRIL 21, 2021

Excellent execution can be a differentiator. Designing something to be better, but not necessarily different, can have huge impact and end up being a differentiator. On the other extreme, you have a company like Snapchat, who innovate at the UI level, as that is part of what defines and differentiates them. But it is not enough.

User Testing 219

User Testing Differentiation Customer Experience Technical Review 219

UX Planet

MARCH 9, 2025

Pain points introduce friction in user experience and reduce the comfort of interaction. Clearly highlight the main pain points and issues with the current user experience and how they impact business bottomline. Example of pain points that offline shopper experiences. Image by PowerSlides. Image by PowerSlides.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. As a result, digital technologies are being seen as the critical differentiators they are.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Product Management Lessons from the Trenches

DECEMBER 17, 2018

your users want to just tell your app what they want and have your app deliver on the request. And since switching costs are near-zero, if your app doesn’t make it easy for them to get what they want, your users will leave you for another one. and derive enough structure for a machine to know what to do with.

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. The reduced technical uncertainty means PMs can focus on what matters most to them: identifying the right customer problems and solving them the right way at the right time.

Research Software 121

Research Software Feedback Software Technical Review Software Review 121

Roman Pichler

AUGUST 15, 2023

This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business. As your product develops and grows, and as the market and technologies evolve, you must adapt the product strategy.

Product Strategy 270

Product Strategy Strategy Research Software Customer Experience 270

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. The 21st century is a century highly characterized by information and technological advancements.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment.

Data Visualization 73

Data Visualization Banking Reporting Tools Analytic Tools 73

Modus Create

FEBRUARY 12, 2025

AI is revolutionizing product development in ways no technology has before. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. Real-time analytics, powered by ML, will force teams to confront hard truths about what users really value.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Usersnap

DECEMBER 18, 2024

Visual Walkthroughs for Immediate Understanding Every update is paired with visuals or videos, like the custom feedback branding update, showcasing how users can personalize their feedback tools. Example: “Customize your feedback tool/survey to elevate the user experience.”

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

APRIL 30, 2024

Like any onboarding tool, it sets the tone for user engagement , adoption, and overall productivity. In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

ProductPlan

NOVEMBER 10, 2020

Fluency in eCommerce tech. The overall user experience of an eCommerce website or app consists of many technological components. Code is written to dynamically create a custom experience based on user, device, previous visits, etc. Average purchase amount per user over a given period (say, each month).

Research Software 98

Research Software Feedback Software Reporting Tools Technical Review 98

The Product Coalition

FEBRUARY 3, 2022

How to Find Product-Market Fit “Main reason why most of the products fail is due to lack of product-market fit.” ~Dan For example, all the people in the UK wanting to get into Tech. It’s better to differentiate 1–3 different personas than one based on “average”. Never neglect User Experience. And how to achieve it?

User Testing 167

User Testing Product Research Product Marketing Customer Experience 167

The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. The customer vs. the user: the one buying your product isn’t the same one who pays for it. Therefore, Ben and Blair differentiate between customer and user problems.

Enterprise 155

Enterprise User Testing Feedback Software Technical Advisors 155

Userpilot

JANUARY 14, 2024

This will include the use of predictive analytics to forecast user behavior trends. Due to the rise of new technologies, there will be more demand for PMs with specialist expertise. He attributes this trend to the growth of advanced technologies such as AI. Here are a few predictions from industry thought leaders.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Modus Create

JUNE 7, 2022

Application modernization is an initiative for assessing legacy applications and updating their infrastructure, architecture, and features to leverage recent technical innovations. Technically savvy customers gravitate to products that have the latest technologies and capabilities. Next, create a modernization plan and roadmap.

Enterprise 75

Enterprise Technical Review Customer Experience Software Review 75

Userpilot

DECEMBER 13, 2023

Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey. A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. Instead, research first helped Google emphasize user personalization. Complex user segmentation.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

eG Innovations

MARCH 5, 2021

My expertise is primarily on Microsoft Windows technologies. I helped architect the company’s Universal Monitor technology at first. Later, virtualization technologies came up and I and my team added support for these technologies. Over the last 5 years, I’ve focused on cloud technologies and containerized environments.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Imaginary Cloud - Design

AUGUST 19, 2021

Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. To create an optimal user experience. Customers' happiness : Creating a design from scratch makes it easier to provide a seamless user experience. The main goal?

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Userpilot

OCTOBER 27, 2021

Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. WalkMe’s two core features – product walkthroughs and user analytics – are quite powerful and versatile for user onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

JULY 25, 2019

” So the way this would’ve worked in the past, years ago, where we didn’t have these principles, there might be a design review or product review in a project and we start asking questions like, “Have we shown us to customers? What did they say? Did they react well to it? Avoid truisms. Paul: Right. Or won’t scale.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Userpilot

JULY 20, 2021

I also worked with numerous tech startups and even built and run companies myself. By investigating factors that differentiated a product from failing or succeeding, the product/market fit concept came to me. online reviews. On the other hand, users never get technical. Online review platforms. reported ICP.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

The Product Coalition

JULY 11, 2023

The emergence of blockchain technology has paved the way for a decentralized financial landscape, transforming the way we interact with money and assets. Decentralized crypto banking challenges this status quo by leveraging the power of blockchain technology. These elements form the backbone of this revolutionary financial ecosystem.

Reporting Tools 113

Reporting Tools Research Software Banking Government 113

Sachin Rekhi

JANUARY 27, 2013

The role of product management in technology firms is a critically important one that is often misunderstood. This requires an equal amount of art and science to come up with a compelling feature set and user experience. Or it could be ensuring open product, design, and technical decisions get resolved in an efficient manner.

Technical Advisors 79

Technical Advisors Product Manager Product Management Technical Review 79

ProductPlan

OCTOBER 3, 2019

You’re burning cash and daylight, building up a legacy of technical debt and features that aren’t moving you in the right direction. Their pedestrian people-mover was amazing (and amazingly expensive) tech. While every request should be warmly received and reviewed , just because someone asked you to build it doesn’t mean you should.

Weak Development Team 76

Weak Development Team Product Strategy User Testing Strategy 76