Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. At Intercom, we use tools like Guru to document all internal processes and make it easy for team members to access that information globally. ” Drive customer success with global support.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Gainsight

FEBRUARY 2, 2024

Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough. They’re creating great inbound marketers, with the understanding that it will make them more successful customers.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. When trying to sell to enterprise, take into account all the potential users and stakeholders and create a multithread, go-to-market strategy that aligns with the whole business.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

StubHub

MAY 8, 2019

One-stop API access : StubHub’s API product catalog now houses all APIs in one centralized location with the latest documentation, sample code and reporting metrics. The quality of response of our API support team was impacted due to the high volume of inbound support calls from partners.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

NOVEMBER 20, 2022

A marketing roadmap template provides a starting point for your strategy. Some broad templates you may use include the go-to-market strategy , new user onboarding, and in-app campaign roadmap templates. Marketing strategy roadmap. Marketing roadmaps are complex documents that capture and visually communicate your marketing plan.

Onboarding KPIs 86

Onboarding KPIs Roadmap Marketing Feedback Software 86

Userpilot

MARCH 29, 2024

In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. To create a successful activation strategy , you must first define your product's value proposition. People love to document and post about them. Let’s dive in!

Branding 83

Branding Analytic Tools Feedback Software User Testing 83

Amplitude

SEPTEMBER 2, 2020

So, you could say we’ve seen our fair share of strategies for managing incoming event data. Strategy #2: Approval Workflow - Intermediate Maturity in Data Management. Strategy #2: Approval Workflow - Intermediate Maturity in Data Management. Strategy #3: Event Planning Workflow - Advanced Maturity in Data Management.

Data Visualization 75

Data Visualization Analytic Tools User Testing Inbound 75

Amplitude

SEPTEMBER 2, 2020

So, you could say we’ve seen our fair share of strategies for managing incoming event data. Over the years of working with customers large and small, it’s become clear that there exist three primary strategies for managing data in product analytics, and they align to a company’s maturity level: Strategy #1: Cleanup Workflow.

Data Visualization 59

Data Visualization User Testing Analytic Tools Inbound 59

Intercom, Inc.

MAY 10, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. Rather than spending years working on a social graph, there’s an interesting workplace graph based on all the people you’re working on projects with and documents you’re editing together.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Business of Software Conference

MAY 21, 2020

They can always increase the base salary or in a few extra is restricted documents. For comparison I spent nearly five weeks in December for some companies interview process further documentation, snapshot coding challenges, personality tests technical interviews and, in the end, I got to a generic rejection email. High-level Strategy.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

DECEMBER 12, 2018

Strategy first, technology second. But here’s the thing: a tool is not a strategy. The real value marketing software offers is in the strategy and approach it enables. A strategy needs to be the foundation of any marketing stack, one that takes into consideration who you are, what your goals are and who you’re trying to reach.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

NextBigWhat

OCTOBER 30, 2020

Kernel of a Strategy: A process to create a strategy. Operating Plan (OP1) is an annual planning document that covers the strategy for the next 12 months, ways of executing the strategy, and the budget required. Blue ocean strategy: Red oceans are all the industries in existence today – the known market space.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

freshtrax

SEPTEMBER 24, 2019

Has Adjust changed its business strategy in Japan over time? A: The fundamental strategy of providing best-in-class mobile business intelligence has not changed. However, our customer base has expanded from mobile-first companies to more traditional, national brands as mobile becomes essential to every company’s marketing strategy.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Userpilot

JULY 20, 2023

Whether you’re trying to fine-tune existing text for your engagement strategy or create onboarding content from scratch, Userpilot’s AI builder is able to improve efficiency all the way through. Refine existing content such as in-app guidance text on your modals or tooltips, or even a few notes for your next launch announcement.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Pragmatic Marketing

OCTOBER 11, 2019

Do you have documents that you use. Yeah, so there's always a sort of a launch plan and launch document and included in that is all of the at least the findings and insights from the research that we've done you know there's goals that we've set with the product team. You guys just did inbound like in the last couple of weeks.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

Do you have documents that you use. Yeah, so there's always a sort of a launch plan and launch document and included in that is all of the at least the findings and insights from the research that we've done you know there's goals that we've set with the product team. You guys just did inbound like in the last couple of weeks.

Product launches 70

Product launches Research Software User Testing Product Research 70

Andrew Chen

MAY 14, 2018

[Hi readers: I wanted to share a podcast interview I did with Adam Risman of Intercom, who interviewed me on a wide array of topics including Dropbox’s viral growth methods, my time at Uber, and future growth strategies. That seems to be when they changed their strategy. Hope you enjoy! -A]. Listen to the podcast here ».

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Userpilot

JULY 7, 2022

Anticipate user needs and create a combination of self-help resources such as product documentation, FAQs, video tutorials, etc., Loyalty: Done well, your retention strategies will turn many into loyal customers. This is where self-help resource centers come in. Customer interactions don’t always have to be initiated by the customer.

Feedback Software 82

Feedback Software Customer Experience Customer Feedback User Testing 82

Intercom, Inc.

MARCH 19, 2019

That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive. Without a strategy to acquire customers, it’s easy to keep doing what seems to be working without examining how effective your approach truly is. Paid vs. organic customer acquisition strategies.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. SaaS Marketing Strategies for Growth in 2021. Outbound vs. Inbound.

Research Software 61

Research Software User Testing Outbound Marketing 61

Business of Software Conference

JANUARY 16, 2020

April Dunford, Founder, Ambient Strategy. April Dunford (Founder/CEO, Ambient Strategy) – Positioning for Growth: How To Make Complex Products Obviously Awesome from Business of Software Conference. One inbound leads increased by 100% which establish business that’s a lot. Join the smart people who get BoS updates.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Gainsight

DECEMBER 23, 2019

And when I was trying to figure this out, I had no idea when I was a CO, I hacked it and I looked at every public company document and I figured out that on average, and I talked to everyone I knew, on overage when people were at scale they were budgeting about $2 million per CSM. For SMB you want to have more of a one to many strategy.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

FEBRUARY 27, 2020

But now we can A/B test different strategies against one another. Does the single biggest topic people ask about cover 1% of your total inbound volume of questions? It’s like how we used to go into the bank, queue up, wait to see a teller, and provide documentation before you could get your cash out. Fergal: Absolutely.

User Testing 23

User Testing Artificial Inteligence Customer Experience Data Visualization 23

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Our core beliefs.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

SEPTEMBER 20, 2018

We recorded a free-flowing conversation for the podcast, where we flipped the script and interviewed each other about everything from how to stay relevant in marketing to strategies for digging into tricky metrics. My entry into startups was timed really well for the emergence of inbound and content marketing as marketing tactics.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99