Userpilot

APRIL 16, 2025

When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. The message feels careless, and the customer loses trust. To maintain that standard, you need clear naming conventions, event tracking , and documentation that everyone can access.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 17, 2024

. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product. They had to leave the app and use email, which was inconvenient and led to poor user experience. Creating in-app messages is equally intuitive. Track page visits.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Alchemer Mobile

MAY 17, 2022

Customer experience: It is important that customers have a way to easily contact you when they are experiencing an issue or need a quick response. Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms.

Technical Review 90

Technical Review Onboarding KPIs Analytic Tools Data Visualization 90

Userpilot

JANUARY 27, 2022

Empty states occur most commonly when users have just signed up to a new platform, or when there is some kind of error message. UX designers should fill empty states with user onboarding hints , demo data , or attractive branding. But from the user’s perspective , an empty state is often confusing and annoying.

Customer Experience 98

Customer Experience User Experience User Testing Onboarding KPIs 98

Intercom, Inc.

JUNE 11, 2019

“The content on your product welcome page should be consistent with what users experience elsewhere” The content on your product welcome page should be consistent with what users experience elsewhere. A blank page in a brand new app is highly intimidating, even for the most experienced users.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Take Microsoft Office as an example. Unfortunately, the development effort took longer than expected.

Product Research 224

Product Research Customer Experience User Testing Analytic Tools 224

Intercom, Inc.

APRIL 8, 2019

Is it possible to guide a user to experience a feeling of “aha”? Can a user experience more than one “aha” moment? Are “aha” moments the same for every user? If a user experiences an “aha” moment, will that lead them to be “activated” on your product?

Product Research 188

Product Research Onboarding KPIs User Testing Research Software 188

Userpilot

OCTOBER 28, 2024

Today’s users are everywhere – sliding into DMs, firing off emails, jumping on live chat, or even picking up the good old phone. An omnichannel user engagement strategy unifies all of these channels. It involves delivering consistent messaging across all channels. You can do this by creating a resource center.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Guy

SEPTEMBER 25, 2017

My Polish teammates and I communicated through email and skype messages constantly, so initially, there never felt like a real need for a standup. About Jince Kuruvilla Jince is a Product Manager with a background in User Experience and Design Strategy. Take it from me—I learned these soft skills the hard way!

Product Management 277

Product Management Product Manager Technical Review Management 277

UX Planet

MAY 25, 2025

The secret often lies in the art of User Experience design. Its crucial to utilize AIDA model principles to craft messages that resonate and create brand awareness, laying the groundwork for deeper engagement. When it comes to proving the power of UX design, few things are as convincing as a well-documented case study.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Intercom, Inc.

OCTOBER 22, 2019

As you can see, at various points in the customer lifecycle, you should send different types of messages in different channels, all tailored to the customer’s behaviour. Understandably, it takes a lot of work to make that all feel cohesive, so take the following steps to build a consistent user experience. First-use tour.

Onboarding KPIs 200

Onboarding KPIs Customer Experience Messaging Framework 200

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

MARCH 30, 2025

Plus, it connects with the web version so you can track the user experiences across mobile and web platforms. To start using Pendo mobile, you need to install the Pendo Mobile SDK in your app so it can track all the users data and connect it with the web app. Multi-screen walkthroughs that users can swipe through.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Reporting Tools 64

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Make it an instruction manual, not a poem.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

MAY 17, 2025

The 3 building blocks of a great mobile app onboarding flow Creating a user onboarding flow is not just about explaining how your app works. It is about helping mobile app users experience value as quickly and smoothly as possible Key components of mobile onboarding. Create in-app messages with Userpilot.

Onboarding KPIs 64

Onboarding KPIs Analytic Tools User Testing Customer Experience 64

The Product Coalition

APRIL 25, 2022

Prioritization frameworks Gantt charts/roadmaps Documenting and organizing user research interview results Checklists and task management across teams Spreadsheets do have their drawbacks. This means the most recent designs will show up live in the document. Another key advantage of Figma is its active community.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Product Management Lessons from the Trenches

DECEMBER 17, 2018

whether spoken by a person or written in a document or message?—?and Natural Language Processing techniques do not create value on their own, but they can help your team add value to your business and improve your user experience. automatically extracting structured information from unstructured documents.

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30

Mind the Product

FEBRUARY 12, 2020

Product managers can also create friction with the engineering team by discounting the effort involved in refactoring, test development, bug fixing, documentation, or other similar activities (while still expecting quality software). Product managers should own the “what” and “why”, engineers own the “how”. Another problem is bias.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Userpilot

APRIL 21, 2024

Communicate product news with in-app messages so customers don’t inquire about them via tickets. Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets. Track whether your support documents are helping customers and refine them accordingly.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

The Product Coalition

AUGUST 23, 2023

I wireframe so that I can elicit requirements, finalize them, and help my stakeholders and clients really think through the user experience and accessibility. They are reference tools, collaboration tools, a form of documentation, a plan, and so much more. So the reason you will wireframe is to communicate design.

Data Visualization 147

Data Visualization Feedback Software Customer Experience Reporting Tools 147

Mind the Product

JULY 18, 2017

It’s easy for people to have different recollections of the details of a test, but by recording them in a shared document you can bring everyone onto the same page. Tests can affect many teams, from customer support (who get questions from puzzled users) to CRM (who need to adapt their messaging). More on this in my next post.

User Testing 195

User Testing Product Research Testing Feedback Software 195

Userpilot

JULY 16, 2024

Hopstack’s differentiator is its exceptional user experience. Ahrefs creates extensive documentation on its use cases as a differentiation tactic. Initially, Dock used overly broad messaging to target the larger B2B market. ClickUp achieves product differentiation through customization.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

JULY 29, 2024

TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

JUNE 29, 2024

To close the feedback loop , use contextual help, improve your knowledge base, use in-app messages, encourage reviews, and send personalized follow-ups. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product feedback management? AI analytics of NPS surveys.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Intercom, Inc.

DECEMBER 12, 2018

That’s why the first step in building a marketing tech stack is to monitor and document your marketing processes until you fully uncover the way your teams do things today. Bonus: You can now enable visitors and users to register for webinars directly in the Intercom Messenger with our Zoom integration.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JANUARY 31, 2023

Dean Kahn, Customer Experience Manager at RateMyAgent It’s not always perfect – sometimes a teammate does have to edit a summary before handover – but even then it saves a lot of time, and we’re working to refine it further. Overall, we’re really impressed with the capabilities and the intuitive user experience!”

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. A UserTesting study reveals that 60% of users abandon an app if they encounter difficulties during onboarding UserTesting, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JUNE 11, 2024

Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. Asana makes user interactions fun with gamification. Cognito simplifies the user experience with animation. Get started today!

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Research Software 100

Mind the Product

OCTOBER 16, 2018

While running thousands of experiments may not be realistic for the size of your team, depending on how many developers you have, determine what it would take to run one experiment per developer per quarter. By taking this strategy, Netflix is mitigating any risk in making sure this new feature won’t degrade the user experience.

Customer Experience 181

Customer Experience User Testing Product Research Customer Feedback 181

Userpilot

SEPTEMBER 10, 2024

TL;DR Digital adoption : Ensure users extract full value from your product features by measuring active users, feature usage, and product stickiness. Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. The more specific, the higher the chances to engage users.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

People-First Product Leadership

APRIL 30, 2025

A product leader with this skill can bridge technical feasibility with engineers, user experience with designers, and revenue with executives. Use an AI tool of choice and ask it to: Analyze large user feedback data sets to identify patterns and prioritize feature requests. I read every message. Reply and let me know.

User Testing 52

User Testing Customer Experience Research Software Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

The Product Coalition

MAY 24, 2023

Analyze which messages best appeal to each audience segment and optimize your campaigns with these insights in mind. After all, your users will search specifically for a tutorial when they experience an issue with your software. Watch a tutorial on Konfuzio, which provides customized intelligent document processing solutions.

Customer Experience 147

Customer Experience User Testing Advertising Customer Feedback 147

Usersnap

DECEMBER 20, 2024

Social media : Broaden your reach and engage users who may not actively check emails or your app. Marcin’ Insights: We all know itcustomers need to see your message at least three times for it to stick. To make an impact, you need to use different channels to grab their attention and repeat the message until it really sinks in.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

JUNE 18, 2024

You can also experiment with different customer segments, different messaging strategies, and more. By systematically testing different variations , you can identify what assets and messages resonate best with your audience. It empowers you to make informed decisions based on real user behavior and preferences.

User Testing 105

User Testing Data Visualization Product Research Testing 105