Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Download The Ultimate Modern Support Tech Stack guide. Strategy first, technology second.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Theyre choosing the right tool for the task. Cross-platform analytics data on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Technology (media creation, connectivity, etc.). Data included: Ratings and reviews.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. IDENTIFY INFLUENCERS AND REPORTERS.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Planet

MAY 27, 2025

Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Leverage Technology to ElevateValue If youre not yet using AI, machine learning or personalized insights, youre already falling behind.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

The Product Guy

MARCH 14, 2017

You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level. Designers can help product people a lot.

User Testing 304

User Testing Research Software Feedback Software Data Visualization 304

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Product Innovation Educators

JUNE 27, 2022

We encounter tools along the way—some that are helpful and some that are not. I realized I was most excited about the solution and customer experience. The idea was to provide a free video streaming service and fund it with video ads inserted in the middle of the videos. I switched to product management and never left.

Customer Experience 254

Customer Experience Reporting Tools Feedback Software User Testing 254

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. How Advantis Credit Union Uses In-App Mobile Surveys to Drive Product Roadmap and Improve App Ratings. Download your copy here. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Finance 261

Finance User Testing Feedback Software Research Software 261

Product Innovation Educators

AUGUST 22, 2022

The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. UserVoice is the tool I see most frequently used for collecting customer feedback and prioritizing customer needs to help product managers create more valuable products. We user our own tool at UserVoice.

Research Software 250

Research Software Feedback Software Reporting Tools User Testing 250

Alchemer Mobile

JUNE 12, 2019

We’ve outlined some of the unique challenges financial institutions commonly face, some suggested solutions, and examples of companies who have excelled in conquering these obstacles. Only 25-40 percent of new customers re-launch apps a week after download. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. User acquisition isnt a one-time campaign.

Feedback Software 64

Feedback Software Analytic Tools Data Visualization User Testing 64

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. Read the full DAU report for all industries here. According to Statista’s report, this industry was the second most impacted by COVID-19 – and for obvious reasons. Food & Beverage (including QSR).

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

MAY 4, 2021

We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. Download the guide: 6 Actionable Steps to Improve NPS. Roadmap prioritization and feature adoption (or lack thereof). How easy was it to report issues you encounter?

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Userpilot

JUNE 26, 2023

Picking the right product experience platform is an important task for any product manager. In this article, we’ll be conducting an in-depth analysis and comparison of the 15 best tools currently available on the market. If you’re looking for an all-in-one tool with great pricing, then give Userpilot a go. Let’s dive in.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. “Mobile has been a huge enabler of these heightened expectations, largely replacing the customer service agent of the past. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Usersnap

SEPTEMBER 27, 2022

Or at least, technologies such as open source bug tracking enabled developers to do amazing things. And those bugs are the reason, why we need to use bug tracking systems in order to find, document, and solve these bugs. Open source solutions are a great and easy way to make yourself familiar with a new topic. Communication.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

ProductPlan

MARCH 21, 2024

We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. We’ve been crunching the numbers, analyzing the trends, and distilling them into bite-sized insights so that you can have the tools you need to thrive as a product leader.

Reporting Tools 105

Reporting Tools Data Visualization Research Software Feedback Software 105

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Download your copy here. Expressed customer emotion.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

AUGUST 5, 2020

Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. You can download the full report here.

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

Alchemer Mobile

MARCH 23, 2022

Christy and Ashley share findings from Apptentive’s annual mobile app engagement benchmark report , which is based on data from more than 1 billion mobile consumer voices. Want to download the slides from the webinar? They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Intercom, Inc.

SEPTEMBER 22, 2022

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria.

Reporting Tools 104

Reporting Tools Naming Artificial Inteligence Differentiation 104

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.) and Health Insurance.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Fergal: Awesome.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

DISQO

FEBRUARY 24, 2020

Today, we published the findings from our 2020 Product Management Insights Report , which highlighted the growing influence the product management discipline has over the toughest challenges facing organizations today, such as digital and strategic transformation.

Data Visualization 101

Data Visualization Reporting Tools Customer Feedback Artificial Inteligence 101

Alchemer Mobile

AUGUST 26, 2021

This allows you to quickly make changes, pivot your product roadmap, and improve the customer experience before customers move on to your competitors. The best in-app feedback tools. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019. In-app mobile surveys.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable. If you see feature requests or bug reports for a certain feature, consider working it into your product roadmap.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Userpilot

MAY 28, 2025

While downloads are rolling in after months of development and a well-formed launch marketing plan, your mobile app adoption metrics show a concerning pattern: users sign up, look around, and quit the app almost immediately. Userpilot makes SaaS localization remarkably simple with AI-powered translation services. Congratulations!

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

UX Studio: Product Management

AUGUST 17, 2018

Testing competitors’ solutions. Even without a test-ready prototype or a website in the initial phase of product development, you can get ahead by testing competitors’ solutions with the target group to gain insights on what to do better. Beginning of a project – test the current solution you want to improve or rethink.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Usersnap

FEBRUARY 17, 2022

Placed strategically, easy to spot, and asking the right question, it can help you improve your customer experience and ultimately your product roadmap. Let’s look at some of the tools you can use to create the best feedback button for your website and application. get ratings of your products or services.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Alchemer Mobile

JUNE 18, 2019

In combining your loyalty experience with the mobile payment system, you’re removing friction from the buying process and therefore encouraging repeat business. Engaging with rewards members via mobile will help inform your product roadmap. On top of that, it’s reported 80 percent of those customers used mobile ordering at least once.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Alchemer Mobile

SEPTEMBER 27, 2018

Customers have endless options when it comes to choosing new brands and services, which means their expectations are high. Listen to your customers wants and needs, then build solutions to meet those desires. Use feedback to drive your product roadmap. Validate feedback, and be kind while doing it.

Customer Feedback 203

Customer Feedback User Testing Customer Experience Data Visualization 203

Reveal

JUNE 27, 2022

Embedded analytics tools can help Enterprises centralize the information they have and perform different types of analysis , predictive modeling and forecasting, machine learning and AI, and other advanced analytical functionalities that will provide them with the insights they need to maximize ROI and strengthen their competitive advantage.

Data Visualization 94

Data Visualization Embedded Analytics Analytic Tools Research Software 94