Userpilot

JULY 8, 2024

The article explores 20 major touchpoints in a SaaS product journey. To identify the key touchpoints, first research customer expectations and needs. Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. Then we had time to work on our dummy project, a digital application David predefined; mine: an HR recruitment desktop app. well accidentally we had no heating on that day when the photo was taken)Thus started our internal training system.

Research Software 76

Research Software Feedback Software Systems Review User Testing 76

Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Reach out to promoters to ask for reviews or recommendations. The benchmark for SaaS is higher, though.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

UX Planet

JANUARY 7, 2024

research, UX design, UI design) and platforms (e.g. research, UX design, UI design) and platforms (e.g. It’s an app that lets the user take care of their plants and track their growth. Even though we’re designing a mobile app, the things you’ll learn will also apply to web design.

Research Software 90

Research Software UX Development Books 90

Iteratively Blog

MARCH 15, 2020

They're the creators of hugely popular open source tool DBT. Apache Kafka), distributed systems, and much more. ? It’s recorded bi-weekly where they feature in-depth analysis and a top-notch interview that highlights the people applying these technologies in real-life scenarios. ? Check out the latest issue. #2 Read it here. #3

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Coalition

JANUARY 5, 2021

Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers. Join us on February 3, 2021: Hands-on Agile #29: Scrum Guide 2020?—?Reloaded.

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Product Research Technical Advisors Customer Experience User Testing 136

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! We learned a lot and shared our findings on our blog through stories and ebooks.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

UX Studio

APRIL 25, 2019

Let’s jump into branding research! When does the time come for this type of research? A snapshot of tools and techniques. How we conducted brand research on our UX studio brand. How we conducted brand research on our UX studio brand. Takeaways on branding research. Do research! Do research!

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User Testing Product Research Research Software Branding 74

Centercode

MARCH 4, 2021

With over 7 million subscribers, Consumer Reports is one of the most widely recognized resources for product reviews. Using a combination of in-house product testing and member surveys, their scoring system looks at customer satisfaction, quality, usability, and reliability. See Industry Use Cases in Making Good Technology Great.

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User Testing Reporting Tools Data Visualization Product Research 81

Modus Create

JUNE 30, 2021

Emerging technologies, prioritization of workforce culture, and the need for shorter, more cost-effective engagements are making legacy consulting models obsolete. According to Source Global Research , digital transformation is the fastest growing sector in consulting and accounts for 20% of the entire market in mature markets. .

Data Visualization 72

Data Visualization Research Software Reporting Tools Artificial Inteligence 72

The Product Coalition

NOVEMBER 30, 2020

You can sign up here and join 28k other subscribers Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers.

Product Research 95

Product Research User Testing Research Software Feedback Software 95

UX Studio

JUNE 27, 2018

Fintech startup Payment Courier set out to eradicate this pain by developing a payment plugin that can be integrated into any payment gateway or online payment system. You typically pay for the total order yourself and then collect the money in cash, wire transfers or through some cost split app. Challenges & Solutions.

User Testing 72

User Testing Research Software Feedback Software UX 72

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. At UX Studio , we mostly work in pairs: a designer and a researcher. This vast project had a tight schedule, so we worked in a bigger UX team: four designers and four researchers.

Magazine 67

Magazine Feedback Software Research Software User Testing 67

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. The advantages of NPS. Promoters (scores 9 and 10).

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Data Visualization Feedback Software Reporting Tools Analytic Tools 64

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. Permission system of the teamwork platform.

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Research Software Feedback Software Information UX 46

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. Internet access wasn’t available in the average household.

Customer Experience 59

Customer Experience User Testing Feedback Software Customer Feedback 59

Pragmatic Marketing

MAY 23, 2017

While researching the food and beverage sector a few years back, we came across a young woman living in what she described as a “unique” apartment. Just because there is a better product or a better way of doing something, it doesn’t mean that customers will embrace the new solution. It had no kitchen. No burners.

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User Testing Research Software Reporting Tools User Friction 70

Under 10 Consulting

JANUARY 29, 2020

For example, let’s say you make health information systems. Your own customer research (such as win/loss analysis) should reveal the conditions that are optimal for your product. Review your competitor’s media page to see what announcements they’ve made recently. Get your hands on that research note. You know the drill.

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User Testing Research Software Software Review Naming 69

UX Studio: Product Management

NOVEMBER 1, 2019

We will talk about this more in the chapter about research. And don’t forget to offer a solution. The web and the mobile world are the most recent achievements of humankind, but even during this short period of time, plenty of solutions were born which the majority of apps use in general. Create a style guide.

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User Testing Feedback Software Research Software Customer Experience 77

Under 10 Consulting

DECEMBER 28, 2019

Review the corporate pitch. Perhaps the fastest way to get up to speed on your company and its role in the industry is to review the product and corporate slide decks. Take time to review the latest thinking in your industry. You may have some familiarity with the product from your past research. Review them all.

Technical Review 52

Technical Review White Paper Product Manager Product Management 52

The Product Coalition

JUNE 8, 2020

For example, let’s say that you are building a system to help eCommerce companies deliver a personalized shopping experience. Conduct your Research, Quickly You know more than you think As product leaders, we are trained to constantly validate what we think with the market. Don’t worry about doing it right, but make sure you do it.

Strategy 78

Strategy Product Research Customer Experience User Testing 78

ProductPlan

APRIL 25, 2023

This entails customer and market research, internal prioritization exercises, and tying back product goals and metrics to organizational targets and KPIs. They spend much of their time socializing and communicating findings from the field and their research to internal stakeholders. Our free ebook will show you the way.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

The Product Coalition

DECEMBER 11, 2023

I have been working with this system of three weekly goals for two decades now. Thinking about the outcome in advance is a magical tool to up your performance. If you are meeting a new customer for the first time, it is harder to know in advance what is most important for them, even if you have done your research.

User Testing 78

User Testing Research Software Customer Experience Systems Review 78

The Product Coalition

MAY 25, 2018

The replay of the webinar is now on Youtube available: [link] Download the ’Scrum Anti-Patterns Guide’ for Free The ’ Scrum Anti-Patterns Guide ’ is another free ebook from the Hands-On Agile series of practical guides from the trenches. It covers more than 160 scrum anti-patterns that hold your scrum team back. That’s my world.

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Webinar Agile Product Research Customer Experience 60

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? In this post, we go over the main product growth strategy steps and some examples of SaaS business growth strategies. A SaaS product marketing strategy is a step-by-step plan to drive product growth with your existing customers.

Research Software 85

Research Software Analytic Tools Feedback Software Onboarding KPIs 85

Centercode

AUGUST 27, 2019

Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

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Research Software Analytic Tools Feedback Software Software Review 118