Mobile App Ratings Reflect Your Customer Relationships – Here’s How to Improve Them
Alchemer Mobile
FEBRUARY 20, 2020
Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.
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