Thu.Aug 22, 2019

Top 5 Ways to Mine Your Digital Customer Experience to Strike Insight Gold ?


As a product manager, you spend a lot of time trying to dig into the minds of your customers and unearth exactly what the experience of using your product is like for them. Which needs or wants are they trying to address? How easy or difficult is it to complete their task?

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They’re Just Fancy Averages by Ben Fields

Mind the Product

In this ProductTank London talk, Ben Fields, formerly Lead Data Scientist at FutureLearn, looks at getting the most from the relationship between product managers and data people, working out people’s background understanding, the benefits of leading with a story, and how best to spread knowledge. There are three key aspects of how data science can effectively sit within a product and software organisation: Gear and orient to your audience. Optimise for diversity. Embed with product.

Books 101

Intercom’s Jonathon Colman on why content designers should do less

Inside Intercom

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace.

Books 98

Rich Mironov Talks About Bad (And Good) Product Management


If you work in Product Management and you haven’t heard of Rich Mironov, then best keep this to yourself, and jump onto his blog, pronto, where he’s been blogging about software product management for 18 years.

Organizing for Customer Centricity

Speaker: Tatyana Mamut, Head of Product, Nextdoor

Most companies today say they are “customer centric.” Yet many still make decisions primarily based on competitor threats, technical architecture, or executive opinions. So what sets apart those that talk the talk, and those that walk the walk? Join Nextdoor's Head of Product Tatyana Mamut, PhD as she outlines the 7 habits of truly customer-centric companies.

Not measuring your Products Analytics? Start here.

The Product Coalition

If you have an existing product but you’re just getting started with product analytics then it is easy to get lost working out what you need to measure. It’s easy to gravitate to a vanity metric like active users or revenue but each of these are lagging indicators.

More Trending

4 Ways To Create a Prioritized Product Backlog


Creating a backlog is easy; prioritizing it can be hard. So, the million dollar question: How do you prioritize your product backlog


The power of an in-person offsite for distributed teams


The power of an in-person offsite for distributed teamsThe dynamics of distributed teamwork can be complex and difficult to predict. Cross-cultural divides, communication silos, teams split up by location, uneven distribution of leadership, and hub-specific micro-cultures are all challenges that can arise when a company isn’t fully co-located. That’s why for one week each year, […]. The post The power of an in-person offsite for distributed teams appeared first on MiroBlog | A blog by Mir

What Can Product Managers Learn from Startup Pitch Decks?


Product Managers can learn a lot from startup pitch decks. A pitch deck essentially tells a story of why a company should be funded. Product managers face similar challenges every day. We’ll explore the anatomy of a pitch of a pitch deck and review a few legendary pitch decks.

Reach Out, Stay in Touch and Deepen Your Connections with This Essential Networking Advice

First Round Review

Networking isn't a race to rack up contacts — it's a practice of cultivating authentic connections over time. We've rounded up six tactics from the most well-connected people in the business on cutting past the small talk, nailing the follow-up and investing in relationships that thrive.


Walk a Mile in Your Customer's Shoes

Speaker: Steven Haines, Founder and CEO, Sequent Learning Networks

Product professionals use phrases like "voice of the customer," and "user experience" so often that it can be easy to lose sight of their actual meanings. How can we, as product professionals, learn to keep customers and users at the heart of our work? Join Steven Haines, globally recognized thought leader and author, as he guides us through a memorable journey demonstrating how you can walk a mile in their customer's shoes. He'll explore how, by developing true empathy for your users, you can ensure you're creating the features and products they actually want.

Barcelona retreat, flux.js, and cute dogs — my amazing first month as a productboard engineer


A year ago, I was contacted by Tereza, People Ops Lead at productboard. productboard was organizing a “Hacking React” event, she said. Would I be interested in joining? Her invitation piqued my interest, and I became curious about the company, product, and team.

How to Improve App Ratings and Reviews


Ratings and reviews are the lifeblood of the mobile app world. They provide social proof and are responsible for making the first impression on a customer when they encounter your app in the app store.

What Customer Success Can Learn From Marketing


“Why should my Customer Success (CS) teams think marketing?”. That’s a question I often hear from CS leaders. My short answer is that CS must evolve with the customer experience, and the experience is more digital and personal than ever before.

B2C 26

The next big thing in Tech is not tech. Why?

Bogdan Coman Says

Wait, the correct (and long) statement is “M ost probably, t he next big thing in tech might not be very related to technology ? its main component wouldn’t be the tech part.”

Books 26

How To Take Action on Customer Discovery

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

We all want to build successful products - and that means satisfied customers. Before anything else, you must understand what problems you can solve. The best way to do that is to get out of the building and start asking questions. But how can you make the most of those conversations, and ensure that you walk away with productive insights? Join Nick Noreña, educator, entrepreneur, and currently Innovation Coach and Advisor at Kromatic, as he covers how we can effectively action our findings from customer discovery conversations.

Abandoned Cart Email Template Examples That Work

AB Tasty

We explore some great email templates to help online retailers regain those pesky abandoned cart conversions with our latest guide. This article was originally posted on AB Tasty as Abandoned Cart Email Template Examples That Work. Conversion Optimization E-commerce

5 Powerful Use Cases Of Patient Education Technology


A large television unit over the bed, a tablet on the patient’s bedside and mobile phone in hand. While prima facie these might appear as entertainment tools, they also act as catalysts for boosting patient education via technology.

Helping Fans See the Whole Picture (and Not an Armpit)


B y Susan Stieglitz, Head of Imagery & Michael Luzmore, User Interface Engineer Our customers use the StubHub platform to find tickets to an event that will delight all of their senses?—?whether whether it’s a Broadway show, a Giants game, or a stadium concert.