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The evolution of customer success (CS) has been astonishing to see. What started as an extension of support turned into a strategic partnership with customers. Todays CS teams function more like revenue drivers for organizations around the world. During the first decade, changes happened naturally within CS teams. But in the last few years, with the development and implementation of AI, the potential for growth is exponential.
As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. That includes Appcues, Userflow, Userguiding, and Pendo, besides our own platform. In this post, I’ll walk you through how these tools compare based on actual, hands-on use, not just pricing tables and feature checklists.
Here’s a simple truth: When it comes to your product line, resource allocation and risk management MUST be strategically aligned with your core business goals. That’s why manufacturers place such an emphasis on product portfolio planning.
Accel partner Rich Wong predicts that out of the 1,000+ technology unicorns, around 1 in 5 are likely to fail despite their billion-dollar valuations. This warning sheds light on the high-risk nature of the tech startup ecosystem, emphasizing the challenges even well-funded companies may face. The insight serves as a reminder for investors and entrepreneurs to be prepared for the volatile nature of the industry.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
In the rapidly evolving landscape of AI product development, one skill has emerged as critically important yet often overlooked: the ability to write and implement effective AI evaluations, or “evals” as they call it. As Kevin Weil, CPO of OpenAI, put it succinctly: “Writing evals is going to become a core skill for product managers.
Anysphere, a 3-year-old startup, has achieved a valuation of $9.9 billion in its latest funding round, marking a significant increase from its pre-money valuation of $2.5 billion just months ago. This latest round also highlights the company surpassing $500 million in annual recurring revenue (ARR), showcasing its rapid growth and investor confidence in its business model.
Anysphere, a 3-year-old startup, has achieved a valuation of $9.9 billion in its latest funding round, marking a significant increase from its pre-money valuation of $2.5 billion just months ago. This latest round also highlights the company surpassing $500 million in annual recurring revenue (ARR), showcasing its rapid growth and investor confidence in its business model.
Listen now: YouTube // Apple // Spotify Brought to you by: Productboard —Make products that matter Stripe —Helping companies of all sizes grow revenue OneSchema —Import CSV data 10x faster Mike Krieger is the chief product officer of Anthropic and the co-founder of Instagram. After leaving Meta, he co-founded Artifact, an AI-powered news app that I absolutely loved, and joined Anthropic to lead product in 2024.
Amazon has established a new research and development group to work on agentic AI and robotics, aiming to enhance the skills of its warehouse robots. The focus is on creating an agentic AI framework that can empower robots to make more autonomous decisions. This move underscores Amazon's commitment to advancing automation and technology in its operations.
Perplexity, a tech company, received a staggering 780 million queries in the previous month, as confirmed by its CEO, Srinivas. The company is optimistic about sustaining this growth with the upcoming Comet browser project. The post Perplexity CEO Reveals 780 Million Queries Last Month appeared first on nextbigwhat.
Anthropic's co-founder, Jared Kaplan, explains the decision to limit Windsurf's direct access to Claude AI models amid speculation of OpenAI acquiring the startup. The move aims to protect Anthropic's technology and avoid any potential conflicts of interest by selling to a competitor. The post Anthropic Cuts Access to AI Models Amid Acquisition Rumors appeared first on nextbigwhat.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Kuaishou Technology's Kling AI video generator is among the top-earning globally and is expected to achieve $100 million in sales by February. The impressive performance of Kling AI reflects the growing success of AI-powered video technologies in the market. The post Kuaishou’s Kling AI Video Generator to Hit $100 Million Sales by February appeared first on nextbigwhat.
Aravind Srinivas, CEO of Perplexity, believes that AI agents with access to apps will become a crucial battleground on the web, emphasizing the need for their integration. He warns against OpenAI gaining control of Chrome, stating it could have negative implications for the open Web's future. The post CEO of Perplexity Foresees AI Agents as Key in Future Web Battle appeared first on nextbigwhat.
Amodei, CEO of Anthropic, believes AI is advancing too rapidly for a blanket law ban, predicting fundamental changes in the world within 2 years, challenging the idea of a 10-year freeze on state AI laws. The post Anthropic CEO Opposes Decade-Long Freeze on State AI Laws appeared first on nextbigwhat.
Anthropic has launched a specialized set of AI models, called 'Claude Gov,' specifically designed for U.S. national security customers. These custom models offer tailored solutions to address the unique needs and challenges of national security operations. The post Anthropic Introduces Custom AI Models for U.S. National Security Clients appeared first on nextbigwhat.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Builder.ai has filed for bankruptcy in the US following the seizure of a significant portion of funds by creditors from the British startup's bank accounts. This financial setback underscores the challenges faced by the company, with implications for its operations and future prospects. The post Builder.ai Declares Bankruptcy as Creditors Seize Accounts appeared first on nextbigwhat.
Angelo Sotira, founder of DeviantArt, is developing a high-end digital art display priced at $22,000, targeting serious digital artists and collectors. Sotira founded DeviantArt as a teenager, building a significant community for artists in the early 2000s. This new display is set to cater to the evolving needs of the digital art world. The post DeviantArt Founder Creating $22,000 Digital Art Display appeared first on nextbigwhat.
Social network X has updated its developer agreement to prohibit third parties from using its content for training large language models, impacting AI development. This change aims to address concerns about privacy and misuse of user data in AI applications. The move reflects growing scrutiny and regulation of AI technologies' ethical and legal implications.
Toma, an AI voice startup founded in early 2024, has seen success with its voice agents in car dealerships. The startup, co-founded by Monik Pamecha and Anthony Krivonos, recently secured funding from a16z, despite the founders not initially planning to work in car dealerships. The post Toma’s AI Voice Agents Thrive in Car Dealerships, Secures Funding from a16z appeared first on nextbigwhat.
As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.
Microsoft CEO Satya Nadella reassures that the partnership with OpenAI is evolving but continues to be strong, emphasizing the importance of collaboration. The alliance between Microsoft and OpenAI remains crucial for advancing artificial intelligence technologies and innovation in the industry. The post Microsoft CEO Affirms Strong Partnership with OpenAI Amid Changes appeared first on nextbigwhat.
Meta Platforms Inc. CTO Andrew Bosworth highlights a cultural shift in Silicon Valley, making it more acceptable for tech companies to support the US military. This shift is reflected in Meta's push into defense technology, indicating a changing attitude towards military collaborations in the tech industry. The post Meta Embraces Defense Tech in Cultural Shift, CTO Notes appeared first on nextbigwhat.
Alphabet CEO Sundar Pichai addresses concerns in a Bloomberg interview about AI potentially replacing jobs within the company's 180,000-person workforce. Pichai emphasizes the company's expansion plans and expresses confidence in the future of AI technology. The statements aim to reassure employees and stakeholders about Alphabet's strategic direction amidst ongoing advancements in artificial intelligence.
TPG Angelo Gordon has been revealed as an anchor investor in a debt package for Elon Musk's artificial intelligence startup, xAI Corp. The backing from TPG signifies a vote of confidence in Musk's venture and may provide the necessary financial support for xAI Corp to further develop its AI technologies. The partnership between TPG and xAI Corp could potentially lead to significant advancements in the AI industry.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Apple lost its request to delay a court order mandating it allow App Store developers to direct users to web purchases without commission. The decision could have significant implications for Apple's revenue and business model as it may lead to reduced income from App Store commissions. This ruling marks a setback in Apple's ongoing legal battles over its App Store practices.
Reddit has filed a lawsuit against Anthropic for reportedly using Reddit's data to train AI models without a proper licensing agreement. The complaint was filed in a Northern California court. The lawsuit highlights the importance of proper data usage agreements in the tech industry. The post Reddit sues Anthropic for not paying for training data appeared first on nextbigwhat.
Klarna CEO Sebastian Siemiatkowski announced plans to blend human employees and AI workers for personalized VIP customer service, emphasizing the importance of a human touch. This decision aims to strike a balance between automation and human interaction in providing top-notch customer support. The move reflects Klarna's commitment to enhancing customer experience through a combination of technology and human resources.
ChatGPT has introduced meeting recording functionality along with connectors for Dropbox, Box, SharePoint, OneDrive, and Google Drive. This update enables ChatGPT to access information across various storage platforms to better assist users in their queries. The post ChatGPT Enhances User Experience with Meeting Recording and Connectors for Popular Storage Services appeared first on nextbigwhat.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
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