Mind the Product

OCTOBER 11, 2018

Web and app analytics are fundamental to business these days. No serious developer, product manager, or CEO of company operating in the digital market, will consider not using them. The analytics market is also highly competitive, with providers of all scales and agility fighting to get their three lines of code or SDK into your software. As a result, the platforms are packed with features and very easy to use.

Data Visualization 143

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 143

ProductCraft Debates

OCTOBER 11, 2018

Hearing what customers really think about your product is a double-edged sword. On the one hand, it is the most important piece of feedback that will push your product forward. On the other hand, the truth can sometimes hurt. Either way, product managers are a tough bunch, and they seek customer feedback wherever they go, warts and. The post Is CSAT, NPS, or CES a Better Measure of Customer Sentiment?

User Testing 74

User Testing Customer Feedback Product Management Product Manager 74

Pragmatic Marketing

OCTOBER 11, 2018

The formula for “value-based pricing” is simple. Your buyer’s “willingness to pay” is equal to the competitor’s price plus positive differentiation value minus negative differentiation value. In other words, whatever your competitor is charging plus how much the buyer values what you do better, minus how much the buyer values what your competitor does better.

Government 70

Government Differentiation Information Customer Experience 70

Alchemer Mobile

OCTOBER 11, 2018

Let’s be real: product management can be challenging. Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, and endless other activities, it’s easy to get caught up in the hustle, bustle, and stress that is product management. Time to pause, take a breath, and re-energize yourself through the words of some of the world’s most inspiring product leaders.

Product Management 225

Product Management Product Manager Airlines Customer Experience 225

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Data Visualization

Miro

OCTOBER 11, 2018

The only constant is change. These words are as true now as they were when the Greek philosopher Heraclitus spoke them more than 2,500 years ago. For all we know, change might even be accelerating; after all, technology is improving at a rate unlike anything we’ve ever seen before. At a glance, this technological revolution […]. The post The fourth industrial revolution in numbers: What you need to know about work in 2022 appeared first on RealtimeBoard Blog.

Technology 72

Technology Blog Agile Management 72

TSIA

OCTOBER 11, 2018

Selling technology services is stuck in the dark ages. First, the services pricing and proposal process takes place in a silo, distant from the technology product or subscription sale. Second, services are almost always priced and sold using spreadsheets, proposal and SOW templates, and endless emails—just like it was 20 years ago. In this post, I will show ( with video!

Technology 40

Technology 40

NextBigWhat

OCTOBER 11, 2018

When you set out to study your customers, you must keep an open mind about the questions that need answering, for you might not even have the right questions. The ‘unknown Unknowns’ Deepa Bachu, the CEO and Cofounder of Pensaar spoke at the ProductGeeks Conference 2018 on the design thinking process that has enabled her […] More The post Of the ‘Unknown Unknowns’ and the ‘discovery’ stage in Design Thinking appeared first on NextBigWhat.

Product Research 40

Product Research Product Management Product Manager Management 40

dscout People Nerds

OCTOBER 11, 2018

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The Product Coalition

OCTOBER 11, 2018

When work is all about work, work sucks Doximity is the first company I’ve been at where the majority of my team is remote. We have engineers in Los Angeles, New York, Colorado and beyond, and that’s just within our little slice of the company. This made me nervous in the beginning- it’s hard enough to get to know people, seemingly harder when they aren’t in the same office.

Data Visualization 60

Data Visualization Events Engineering Article 60

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

StubHub

OCTOBER 11, 2018

By Rachid Harrassi , UX Design Manager There is an undeniable correlation between experimentation and business growth. The more we experiment, the better we learn about and understand our opportunities. The more we understand our opportunities, the faster we grow. And the faster we grow, the more we come together as a team to make a positive impact on our business.

User Testing 40

User Testing Customer Experience Customer Feedback UX 40

Intercom, Inc.

OCTOBER 11, 2018

Today we’re launching Answer Bot , an intelligent bot that automatically and instantly resolves your customers’ most common questions. It’s a simple proposition: when customers ask a question in the Intercom Messenger , Answer Bot uses machine-learning to recognize the query and deliver the exact answer right there, directly in the conversation. We’ve found that on average, Answer Bot instantly resolves 29% of your customers’ most common queries and improves customer response time by 44%.

Customer Experience 151

Customer Experience Artificial Inteligence Technology Messaging 151