Product Talk
JULY 8, 2020
The following is an excerpt from my upcoming book, Continuous Discovery Habits. It’s the opening to my chapter on Opportunity Mapping. Read to the end for an exciting new announcement. “To maintain the state of doubt and to carry on systematic and protracted inquiry—these are the essentials of thinking.” John Dewey , How We Think. “Structure is complicated.
The Product Coalition
JULY 8, 2020
Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. Whether you’re a Product Owner, VP, manager, or UX designer building better products is the #1 responsibility that lies in your hands.
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Amplitude
JULY 8, 2020
Contributing authors: Jenny Chang, Bilal Mahmood, Cindy Rogers. Machine learning is a tool. A powerful tool, but built by humans, and therefore a product of the biases, data, and context we use it in. This tool can result in significant ethical challenges and injustices such as criminal prediction systems that say Black defendants pose a higher risk for recidivism or predictive ad systems that show high income jobs to men over women.
Intercom, Inc.
JULY 8, 2020
Support has changed in innumerable ways, from the emergence of call centers ( yes, phones were novel once ) to the shift to social media. But one thing has not: what customers want. As consumers ourselves, we’re all too familiar with what our customers want – a convenient and personalized support experience. There’s little more frustrating than finding out you’re ticket #372876 or being subjected to Cisco’s “Opus No. 1,” the anthem of waiting on hold.
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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.
Split
JULY 8, 2020
The design of your application can define its success; therefore, as a developer, you need to think about how to organize your CSS to have the greatest impact. The traditional way to organize CSS files in your React app is to import them into each component that is using that style and then assigning styles with a className. There are tools out there like Sass and Less that help you with this division of styles, and break them down for you into separate stylesheet files.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Pragmatic Marketing
JULY 8, 2020
Aha! moments are fun. You know, those light bulb moments when everything suddenly clicks and you come up with a brilliant idea/solution/connection/product/etc. When I was diving deeper into subscriptions to create my new Pragmatic Learning Network course, Accelerate Your Subscription Business , I had several aha! moments, but this one is probably my favorite.
The Product Coalition
JULY 8, 2020
As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company. There are many factors influencing the quality of the end-product, and the most significant one is surely the team you hire.
Johanna Rothman
JULY 8, 2020
While a pandemic might bring out the best and the worst of us, scams persist. I received an email this morning from a so-called “self-publishing” company. They are quite happy to help me get my book to traditional publishers. They didn't say what it would cost, but they wanted the pdf of the interior and the cover. That's what you need to create a book and sell it online.
dscout People Nerds
JULY 8, 2020
Considering making the leap to freelancing? Use this step-by-step guide to ensure a smoother transition.
Speaker: Scott Sehlhorst
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
ProductCraft
JULY 8, 2020
We’re bringing back another edition of PM Humor because well, things are still a bit crazy in this world. 2020 remains what some might (generously) call a “wild ride,” but we’re glad to provide everyone with some product management-related chuckles. Below are a few funny examples from around the web and the Twitterverse. We hope. Read more » The post Another Helping of PM Humor appeared first on ProductCraft by Pendo.
TSIA
JULY 8, 2020
The tech industry grew up in a way ill-suited to current day success. Sales organizations reigned and service organizations subordinated. That is due to the old economics of pre-XaaS business models. So now here we are. And we are all wrong. The state-of-the-art tech business model has a simple message to customers: “We deliver value and you pay us.
Dear Strategy
JULY 8, 2020
On this episode of Dear Strategy, we analyze how customers feel about products that fail outside of their standard warranty periods but long before their normal expected lives. Is it a smart strategy for companies to stick to those 1-year warranties, or should they be exploring a different approach that focuses on long-term customer loyalty over short-term cost avoidance?
NextBigWhat
JULY 8, 2020
[link] How Asana’s head of experience research drives product loyalty and innovation through design—and reimagines the dynamics of modern work in the process. An artful approach to research that welcomes diverse perspectives—with equal parts empathy and accountability—is key to serving the needs of users, and the business. Asana’s team of experience researchers operates around a shared set of values that help us do just that.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
The Product Coalition
JULY 8, 2020
Continue reading on Product Coalition ».
Product Culture
JULY 8, 2020
Most of us can remember a time where it felt great to be on a team: everyone was on the same wavelength and you were happy and hyperproductive. How to replicate it? One way is to run what I call an Awesomeness Retrospective. It’s easy to gloss over retrospectives. But in my experience, they can be hugely valuable if you ask the right questions. My favorite conversation starter?
Pragmatic Marketing
JULY 8, 2020
Aha! moments are fun. You know, those light bulb moments when everything suddenly clicks and you come up with a brilliant idea/solution/connection/product/etc. When I was diving deeper into subscriptions to create my new Pragmatic Learning Network course, Accelerate Your Subscription Business , I had several aha! moments, but this one is probably my favorite.
Userpilot
JULY 8, 2020
If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business. If learning how to measure and improving your user activation is on your agenda – you’ve come to the right place.
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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.
Product Solving
JULY 8, 2020
This is part 1 of a two-part series on the necessity of having a Product Sieve. Part 2 focuses on Building a Product Sieve. If you aren’t a part of Product Solving yet, join the thousands of product managers who read each week by subscribing below. Subscribe now “People waste years of their lives not being willing to waste hours of their lives” - Amos Tversky in “The Undoing Project” by Michael Lewis Product Managers always have something that needs to be done.
The Product Coalition
JULY 8, 2020
Process describing the steps below This article is part of a wider guide on how to establish a product discovery framework in your organization. At digitally-focused companies, what commonly happens is that the volume of customer feedback sources outgrows the processes used to manage incoming feedback. What ends up happening is that feedback piles up across teams in unstructured formats and never gets used.
Gainsight
JULY 8, 2020
The COVID-19 pandemic is fundamentally changing the delivery of education and training in the United States. Acceleration to the cloud is critical for most businesses, and EdTech companies like yours want to be at the heart of this transformation, because if they’re not, they risk missing out on growth, or worse, going out of business. Today, online learning is highly accessible.
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