Tue.May 31, 2022

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May’s top product management content

Mind the Product

This month on the Mind the Product blog, we saw engaging sessions led by Marty Cagan and Nacho Bassino, as well as gaining insights into an awareness piece about mental health in the product community. Here’s a recap of our top posts from the past month. [.] Read more » The post May’s top product management content appeared first on Mind the Product.

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5 Types of Mobile Survey Questions to Better Understand Customer Sentiment

Alchemer Mobile

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Understanding and acting on emotion and sentiment are key to any customer experience strategy. When you invest time and energy into understanding your customers on an emotional and individual level, you gain a competitive advantage that is unique to your business and marketplace.

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Innovating in Government – Rick Klau on The Product Experience

Mind the Product

Experienced product manager and technology expert Rick Klau, currently California's Chief Technology Innovation Officer sat down with Lily and Randy on the podcast this week to discuss innovation in government throughout the Covid-19 pandemic. They also had time to share insights on OKRs and frameworks in product management. [.] Read more » The post Innovating in Government – Rick Klau on The Product Experience appeared first on Mind the Product.

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How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Intercom, Inc.

We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. CX for Growth is a webinar series hosted by the Startups team at Intercom, a casual, interview-style monthly session featuring special guests and exploring customer experience topics that help to drive growth in your business. Great Question is an all-in-one customer research platform that makes it easy to build a panel of customers, schedule research studies (surveys, interviews and prototype t

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Ways to Take Back Control from Pay Per Click (PPC) Automation

The Product Coalition

Photo by Austin Distel on Unsplash It is true that machines are better than people. However, this is only limited to certain circumstances, although it is good to get machines to help get most of the manual work done. Some of the top professionals working at Google, Facebook, Amazon, and Bing are on the run to facilitate Pay Per Click (PPC) automation to give business owners more time to focus on what matters.

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The Secret to Design? Think Like a Salesperson

The Product Coalition

Design thinking for sales is a hot topic these days, and for good reason. When salespeople think like designers, they can zero in on the customer’s needs and design a solution that meets them. But far less-talked about, and equally as critical, is the importance of sales thinking for a software designer?—?particularly an enterprise software designer.

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Proactive Support in SaaS: How to Offer Next-Level Customer Service

Userpilot

Companies that provide proactive support will have more delighted customers who want to continue doing business with them. Why? Because SaaS customers are savvy. They deal with numerous tools every day, so they subconsciously expect exceptional customer service. Proactive support is what they crave. Proactive support eliminates friction throughout the user journey and provides the assistance they need to accomplish their goals without a hitch.

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What are the Best Techniques to Create a Product Roadmap?

Gocious Blog

What should manufacturers know about developing an effective product roadmap? And what are the best product roadmap software solutions for manufacturers to consider? Get insights in the latest post from Gocious, one of the foremost names in product roadmap management.

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How To Track and Optimize In-App Micro Conversion in SaaS?

Userpilot

When you think of micro-conversion, what comes to your mind? As a SaaS marketer, you are probably thinking of the conversion of a visitor into a paying customer. Paying and loyal customers are indeed the main goal for SaaS companies as it’s directly related to revenue. However, before a user becomes a paying customer, they must go through a series of small steps – such as visiting your pricing page, requesting a demo, completing a task in the checklist, discovering your features , etc.

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Why Should Companies Transition Towards a “Product Operating Model”?

Technical Product Manager at GPC Global Technology Center in Krakow. She has extensive experience in the area of Product Delivery and close cooperation with development teams. In her work, she tries to implement the scrum approach.

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Dispelling the Myth That It’s Difficult to Experiment in an Enterprise Environment

Split

It’s not news that fostering a culture of experimentation brings enormous benefits. When teams embrace testing, they’re more innovative, agile and in sync with ever-changing customer needs. Experimentation also reduces risk, because teams know how the product will be received before it’s rolled out. As a result, they see increased profitability and customer satisfaction.

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How to Overcome Feature Blindness and Drive Adoption in SaaS

Userpilot

Is your SaaS struggling to overcome the feature blindness problem? You’re not alone. SaaS customers typically just focus on the most important features to them, neglecting all others. And this has negative consequences for the company because it means customers aren’t using the tool to its full capacity, which can affect customer retention and net revenue.

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Defining Success with PMO Professionals – A Fireside Chat

Dragonboat

The Program Management Office (PMO) function exists to help product organizations achieve the best portfolio outcomes. The PMO plays an essential role in aligning strategy and execution with business goals to drive outcome-focused product organizations forward from planning, resourcing, managing portfolio dependencies, and executive reporting. This fireside chat is hosted by the GM of Partner […].

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Save Time & Energy with ProductPlan

ProductPlan

Product managers spend too much time communicating with their internal teams instead of building alignment. Why does it happen? Let’s talk about the problem and learn how to resolve the lack of communication around team alignment. In this webinar, you’ll learn : How to use your roadmaps to communicate the correct information to the right audience.

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Your Guide to Product Management Interviews: Top Questions with Answers

Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

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Two Big Reasons To Operationalize The Sales to Customer Success Handoff

Gainsight

According to Bill Thrash, SVP of Customer Success at Critical Start , customer success has grown from a niche practice to a culture driver in organizations. Critical to that culture, and the effectiveness of customer success, is the CS team’s relationship with sales. For SaaS-modeled businesses, sales and customer success have become two things organizations can’t live without.

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How to Design a Product North Star that Motivates the Team to Achieve Greatness

The Product Coalition

“It’s quite widespread in rock culture, that mythology of a shooting star. I’d rather be the North Star. As Bob Dylan says, you can navigate by it.”?—?Bono The celestial North Star is the visible anchor in the northern sky. It represents a point, a coordinate, unwavering and trustworthy. Its bright glow has guided travelers to their destination for thousands of years.

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What the Post-Pandemic World Means for Mobile App Teams?

The Product Coalition

UXCam CEO, Kishan Gupta, reflects on how human behavior has evolved in the past two years and the implications it has on the mobile app world. Learn how you can prepare for society’s next big changes. Last week I ordered from a food delivery app. 50 minutes later, a rider hands me a plastic bag with my ramen swimming beneath a capsized paper bowl. There’s a noodle place less than a block from my house.