Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Why do customers’ pain points matter? Common pain point categories.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mind the Product

NOVEMBER 10, 2022

In this guest post, Luke Conely delves into a few considerations to make when putting together your knowledge transfer plans as your product develops in the market. Read on for part 1 of 2 in his series. [.] Read more » The post The keys to a successful product knowledge transfer: part 1 appeared first on Mind the Product.

Marketing 192

Marketing Development User Testing User Experience 192

ProductBoard

NOVEMBER 10, 2022

A customer-facing analytics roadmap in 3 steps Customer-facing analytics is one of the most under-delivered product feature sets in SaaS. In 9 out of 10 SaaS platforms, SaaS users lack smart insights to help them make confident business decisions. This need for easily consumable insights is an untapped opportunity for SaaS vendors. Your customers are 23x more likely to drive new business when.

Analytic Tools 98

Analytic Tools Data Visualization Customer Feedback Roadmap 98

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

Feedback Software

UserInterviews

NOVEMBER 10, 2022

How product managers, UX designers, and marketers can recruit customers for research—without going back and forth with Sales and BI teams.

User Testing 98

User Testing Product Research UX Marketing 98

airfocus

NOVEMBER 10, 2022

ProdOps is a relatively new field within product management. So it follows that few hiring managers are schooled in what a product operations job description should actually look like.

Management 40

Management Management Product Management Product Manager 40

airfocus

NOVEMBER 10, 2022

As many, if not all, product managers will agree: the first stage of product development is often the most crucial. To help speed things up and ensure that no stone goes unturned, you can use a product discovery workshop to guide this early phase of development.

Product Research 40

Product Research Workshop Development Product Management 40