May, 2020

What Qualities Make a Product Great?

Mind the Product

What are the qualities that make up a great product? It pays to analyse them and consider how they all work together to make a product successful. I remember once being asked in an interview: “Could you name a product you think is great?” I put on my “thinking deep thoughts” face and stare at [.].

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Six Types of “Product” Owners

Roman Pichler

Overview. The term product owner is commonly used to refer to six different product roles in my experience. These are: The original Scrum product owner who owns a product in its entirety and is responsible for maximising the value it creates. A feature owner who manages a major capability with which end users interact like search and navigation on an online retailer’s website. A component owner who owns an architecture building block like the persistence layer.

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The difference between product analytics and marketing analytics—and why you need both


This post is written by Semetis , a data-driven marketing agency located in Brussels, Belgium. Semetis works with different types of businesses, from start- and scale-ups to blue-chip clients, to help them grow and accelerate the digital side of their business.

Empower Product Teams with Product Outcomes, Not Business Outcomes

Product Talk

I’m excited to add Hope Gurion as an official author on Product Talk. She has guest posted here before and has worked with me for years. She coaches teams using my Continuous Discovery Habits curriculum and is helping me bring the Continuous Discovery Habits workshop to more companies. Help me in welcoming Hope as an official author. You’ll see she’s starting with a great contribution below and I’m excited to read more from her in the coming months.

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Facebook Causes Continue to Show Little Promise as Fundraising Tools

Building a Product Management Career Development Program

The Product Coalition

Inspire Top Product Talent to Grow Their Career at Your Organization | Photo by Kolleen Gladden on Unsplash To motivate product managers to grow their career with your organization, a transparent and documented process for roles and promotions is critical.

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An Effective Leader Leads by Influence, not Authority

Lead on Purpose

A successful leader leads by influence, not by wielding authority. Leadership #prodmgmt Continue reading → Leadership Product Management clarity constraints data discussion influence motivate vision why

Product Manager Interview: How to Get Hired

280 Group

You Just Landed a Product Manager Interview… Congratulations! You’re on the verge of one of the most exciting and fastest-growing careers today. Over the past several decades, I’ve interviewed hundreds and hired dozens of Product Managers at companies like Microsoft, Amazon, and burgeoning startups. What do you do now? If you’re like most people, you Google the company you’re interviewing with the term “product manager interview”.

How to Reduce Stress as a Product Manager


In 2017, I came across GlassDoor’s top 50 jobs. Like we all do, I first looked for my own role. I scrolled to “product manager” and was happy to see the job on the list next to a nice six-figure average salary. But then I saw the job satisfaction: 3.4. As I scrolled through the. Read more » The post How to Reduce Stress as a Product Manager appeared first on ProductCraft by Pendo. Perspectives Agile Career Communication PM Role Product Teams Strategic Planning

An Outcomes-Driven Approach To Business Agility

Agile Velocity

A free, 1-hour webinar on the Path to Agility® – Introducing a simple yet powerful way to profoundly better outcomes. See firsthand how Path to Agility makes sense of Agile transformations. Get specific answers to your chronic transformation challenges. See potential impediments that have been stealing your momentum. Uncover capabilities to accelerate your progress. Business leaders have seen enough to believe that agility is the path to better business results.

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Product Analytics Playbook: Mastering Retention

Why do your users churn? In this guide you'll learn common product pitfalls and how to fix them.

Delegation for Product Leaders

Mironov Consulting

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results. Said another way, if you’re running a team of 4 or 11 or 23 product managers, you have a lot to do that’s different from their direct work so you’ll need to delegate decision-making as well as execution.

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Patience – A Leadership Principle

Lead on Purpose

During the last few weeks and months so much has changed for all of us. With the recent pandemic we’ve seen many things change that we heretofore took for granted, things we’d become so accustomed to were transformed within days. … Continue reading → Leadership Trust change composure leadership principles respect

Why Generalists Make Better Product Managers

The Product Coalition

Research suggests that generalists are more creative, better problem solvers and lateral thinkers — aka ideal Product Managers Continue reading on ». agile product-leadership product-management startup product

Increase your Productivity By Testing in Production


As companies start implementing more innovative practices, they are realizing the faults of using an imperfect environment like staging. Staging environments are expensive, they do not match the behavior of production, leading to faulty test results, and they don’t provide any confidence that your features are working before launch. The only way to know that your features are working in production is to test them in production.

6 Steps to Improving Your Application’s Analytics Experience

No one designs bad dashboards and reports on purpose. So why do so many applications have terrible analytics experiences? Download this ebook for secrets to creating dashboards and reports your users will love.

How to Price Your Product in a Startup

Mind the Product

I’m sure you’ve heard about strategic or value-based pricing, where price is determined according to the value it creates for the customer. It sounds great, we all want to avoid overpricing or underpricing our product and any subsequent revenue loss, but how do we do it? I’m a product coach at Founders Factory. We’ve found [.]. Read More. The post How to Price Your Product in a Startup appeared first on Mind the Product.

A Decade in Product – a Retrospective

Mind the Product

This year doesn’t just mark the start of a new decade, but also the 10th anniversary of the first ever #ProductTank (and my 20th as a Product Manager).

Six Must-Dos for Your First Month in a New Product Role


Congratulations on entering the next phase of your product management journey. Whether this is your first PM job or you’ve been in the field for a decade, it’s important to get off to a strong start in your new role. Over my own seven-plus years in the product management industry, I’ve started my fair share. Read more » The post Six Must-Dos for Your First Month in a New Product Role appeared first on ProductCraft by Pendo.

Moving at the Speed of Demand

Product Management Unpacked

A look into healthcare product management in the time of Coronavirus. Ever wonder what it’s like to be a product manager for a leading healthcare provider and insurer in the middle of a world health pandemic? Meet Claire Marcus, senior product manager at UPMC Health Plan.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

3 Signs That Product Paralysis Is Imminent and How to Avoid It


The initial stages of product paralysis begin the moment your company has its second product. Two products, two markets, two sets of users, two sets of priorities, etc. Enter product management into the equation. Assuming your company deems the function of product management as something more than “the enhancement list department,” product management should be leading the charge to not only prevent product priority paralysis but condition the company to avoid it. The remedy is simple.

Why Innovation Needs Legitimacy and Power to Flourish


One of the key attributes of an invincible company is the ability to manage the Explore and Exploit portfolio with an equal amount of strategic focus and energy. But Explore and Exploit are very different. The same practices you use to exploit existing businesses cannot be used to explore new ideas.

How to Get the Most Out of Your Calendar

Nir Eyal

The post How to Get the Most Out of Your Calendar appeared first on Nir and Far. Time Management

What is Digital Product Management?

280 Group

Indeed: What is Digital Product Management? That’s a question that thousands of Google searches are launched each day to ascertain – a search which returns more than 2.5 billion results in half a second.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Creating a Feature Request Process for B2B Product and Customer Success Teams

Mind the Product

In many organizations, product leaders have a constant stream of tasks coming in from customer-facing teams. Feature requests, bug fixes – all of them urgent.

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AI on Pause?

Piyanka Jain

Pretty much all AI/ML customer and transactional models have been on pause for the last few months. As we speak, history is being written… Continue reading on Becoming Human: Artificial Intelligence Magazine ». analytics data-science machine-learning data artificial-intelligence

The Key to Becoming a Great Business Problem Solver


This is going to sound elementary, but hang with me for a minute. The key to becoming a great business problem solver is the ability to distinguish customer problems from customer outcomes or goals. Here’s what I mean. Customers say things like, “ One of our biggest problems is that we don’t get enough repeat business from existing customers.”

The “51331 memo” and the origins of product management

Product Management Unpacked

Today is no ordinary Wednesday. It’s May 13th. It was on this day in 1931 that the field of product management was born – its birth marked by an internal memorandum written by Neil H. McElroy, manager of Proctor and Gamble’s Promotion department. In his memo, Mr. McElroy proposed how P&G brands could be managed more effectively by creating a new management role for people who would be accountable for particular products, rather than business functions.

The Product Manager's Guide to Retention

This book walks through multiple aspects of retention, including why it’s so important, how to best measure it, and how to set goals for the different stages of retention. It also provides strategies for improving retention across the customer journey.

Extrinsic Motivation: Why You Make Terrible Life Choices

Nir Eyal

The post Extrinsic Motivation: Why You Make Terrible Life Choices appeared first on Nir and Far. Motivation


NPS Alone is a Vanity Metric. Go Further.

280 Group

Net Promoter Score is an important political number, but it’s a method of measuring customer sentiment that falls on a flat scale. Over 150 S&P companies cited NPS in 2018 earnings calls. Bonuses are based on it. Millions of dollars are spent managing it. Every industry captures it.

Priorities for Prioritization

Mind the Product

Prioritization techniques such as RICE, MoSCoW and Value versus Effort are not complicated in theory but in practice, most Product Managers struggle with prioritization and research such as The state of Product Leadership 2020 shows that we’re not especially good at it.