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What does it really take to build a business around customer experience? In a recent episode of Behind the Strategy: CX Leadership in Action , Alchemer CMO Bo Bandy sat down with Company Sage CEO Andrew Pierce and COO Jeff Cummings to unpack how they’ve turned CX into a strategic advantage. Company Sage helps entrepreneurs and small businesses start, manage, and grow their companies, handling everything from entity formation and compliance to back-office support.
Trying to undertake a major change like rolling out the product operating model isn’t easy. A lot of companies struggle with this. But that doesn’t mean it’s impossible. There are teams out there that are successfully making this transformation. And I know that because I’ve seen it happen. And so has fellow coach Hope Gurion. In this series on organizational change, I’ve been sitting down with Hope to reflect on our experience as coaches.
One of the most critical, and most overlooked, skills in product leadership isn’t technical or even strategic. It’s stakeholder engagement. As Bruce McCarthy puts it: “Even the most perfect plan can fail if your organization isn’t aligned.” Early in his career, Bruce launched a promising new product, only to watch it flop. Why? He hadn’t brought sales or marketing into the process.
A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. That changed in 2024 — the year AI stopped being a side project and became the engine of digital banking.
ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!
Introduction Running hundreds of experiments each year is a sign of a mature, data-driven organization – but it also comes with challenges. How do you ensure that every test is running smoothly, and that critical issues don’t slip through the cracks? At AB Tasty, we’ve listened to our clients’ pain points and are excited to announce the launch of Experiment Health Check : a new feature designed to make experimentation safer, smarter, and more efficient.
You didn’t hire an offshore developer to be a cog in the machine, so don’t treat them like one. If you want your offshore team to achieve long-term success, you must recognize them as core contributors to your product development. And that means putting a lot of effort into their retention.
You didn’t hire an offshore developer to be a cog in the machine, so don’t treat them like one. If you want your offshore team to achieve long-term success, you must recognize them as core contributors to your product development. And that means putting a lot of effort into their retention.
86% of customers say they’d be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them after they’ve bought. This includes writing the perfect email onboarding sequence that guides your customers through the user journey. Here’s my quick guide to crafting stellar onboarding emails. I’ll show you the 12 best onboarding email examples I’ve seen, highlight best practices and email strategies you can implement with Userpilot to nudge users into the
Differentiating your products or services is key to scaling sales and becoming a dominant market player. But how can you achieve this in a crowded software landscape? According to Stephen Steers, a sales expert and author of “Superpower Storytelling,” at the Business of Software Conference, storytelling is a powerful way to make your business stand out, attract people, and turn them into customers.
Thanks to advancements in smart technology, manufacturing leaders are witnessing a fundamental shift in how products come to life. Is your business ready to embrace the shift towards smart manufacturing?
I listened to the recent Latent Space podcast episode with OpenAI ’s Noam Brown. It was, as usual for Shawn “swyx” Wang and Alessio Fanelli , a great conversation, among its topics the power of reasoning models such as OpenAI’s o1 and o3. I was struck by this comment from Brown: One thing I’m surprised by is how many people don’t even know that o3 exists.
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
Building without validating wastes time. In this episode of How I PM, Michael Ionita, CEO of LFG Solutions and YouTuber, shares practical ways to test your product ideas before writing any real code. Michael’s Four Keys to Testing Before You Build: Run Painted Door Experiments Present a clickable version of a future feature. If users engage, follow up with questions.
Throughout my career as a product manager, I’ve seen too many promising mobile apps fail; oftentimes not because they lacked great features, but because the user experience fell short. With 88% of users considering leaving after a single bad experience , every usability flaw costs you lost revenue. That’s why I never ship without mobile usability testing first.
Product Growth Slowing? Tips For Managing A Mature Product By Jana Paulech At a Glance As your product enters the maturity stage, growth slows, but business returns remain strong if managed wisely. This phase requires a shift in focus from rapid expansion to optimising profitability, retaining existing customers, and making strategic investments. While price increases can boost revenue, they won’t drive true growth, only new customer acquisition and expanded value propositions can do that.
How to plan a dashboard people will use: 10 Key Steps Dashboard user interface elements in light and dark modes Our team has built dashboards for a wide range of businesses, and we’ve picked up a few key insights along the way. If you’re thinking about creating a dashboard , here’s some advice that might save you time, money, and a bit of sanity. If you want a solid dashboard, treat its design as seriously as you would an airplane’s cockpit.
Speaker: Claire Grosjean, Global Finance & Operations Executive
Finance teams are drowning in data—but is it actually helping them spend smarter? Without the right approach, excess spending, inefficiencies, and missed opportunities continue to drain profitability. While analytics offers powerful insights, financial intelligence requires more than just numbers—it takes the right blend of automation, strategy, and human expertise.
Watch or listen now: YouTube // Spotify // Apple Brought to you by: WorkOS —Make your app enterprise-ready today Notion —The best AI tools for work Colin Matthews is a product manager, founder, and hobbyist engineer. After spending the past eight years in healthtech, he recently left his role as a PM at Datavant to go full-time on building his own products.
Building a culture of experimentation requires an appetite for iteration, a fearless approach to failure and a test-and-learn mindset. The 1000 Experiments Club podcast digs into all of that and more with some of the most influential voices in the industry. From CEOs and Founders to CRO Managers and more, these experts share the lessons they’ve learned throughout their careers in experimentation at top tech companies and insights on where the optimization industry is heading.
Cross-Functional Collaboration: The Product Leader's Hidden Superpower By Erica Wass At a Glance Cross-Functional Collaboration: The Product Leader’s Hidden Superpower Great products aren’t built in silos. They require a symphony of teams — Product, Design, Engineering, Marketing, Sales, and Support — working together from idea to launch.
Enhancing Data Input with Layered Drawer Navigation When I was working as a senior product designer on Grubtech , a kitchen and restaurant management platform, we faced a recurring UX challenge with long and complex forms across the back-office interface. The existing modal-based structure made the experience disjointed and frustrating for users — especially when nested steps were required or when users needed to go back and forth between different levels of input.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Insights from Jeff Szczepanski’s Business of Software AMA At the recent Business of Software AMA, Jeff Szczepanski – CEO of Reframe Technologies , delivered a thought-provoking session that dissected the paradox of modern productivity: why we have more powerful tools than ever, yet seem to be treading water. This wasn’t just another AI hype session.
Snap, Crackle, and Pop. The Three Stooges. The final trio of Destiny’s Child. There’s just something about threes that stick. And when it comes to community, the same pattern shows up—whether you’re trying to prove ROI or pitch your executives on why this work matters. I’ve lost count of how many times I’ve been asked to prove the value of community.
The topic for this article has been slow-cooking in my mind for quite some time. It sparked itself due to repeated occurrences of utilizing some applications that produced substantial frustration on my part, and that propelled this reflection on what it means to respect your users, cultivate a positive customer experience, and why some brands don’t care in the least about digital commitment levels with their users.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
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👋 Welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Lenny’s Podcast | How I AI | Lennybot | Lenny’s Reads | Courses | Swag Subscribe now Annual subscribers now get a free year of Bolt, Perplexity Pro, Notion, Superhuman, Linear, Granola, and more.
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Photo by Francisco De Legarreta C. on Unsplash If you’ve been in UX design for a while, you already know: early in your career, mistakes are inevitable. They can be silly, repetitive, and sometimes costly. Today, I want to share the 7 most common ones I made — in the hope that my experience (and pain) might help you avoid your own. Mistake #1: Thinking Dribbble = UX Design When I was new to UX, I constantly compared my work to what I saw on Dribbble.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
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Lifecycle email marketing involves delivering relevant information via emails that match the customer’s needs, interests, and preferences at each customer journey stage. By sharing relevant content with them, you can guide them through the buying process, enhance product engagement , and effectively nurture the customer relationship. For example, a SaaS business could send a welcome email upon free trial sign-up, a nudge email for activation, a trial expiration reminder with an upgrade dis
I want to believe that all product people are both ambitious and have high agency. But recently I’ve come to realize that this is not always the case. It pains me to admit that, and my first instinct was that these are not people that I can help. But I’m not quite ready to give. The post Agency vs Ambition appeared first on Silicon Valley Product Group.
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