Sat.Apr 20, 2019 - Fri.Apr 26, 2019

Product Management is Like Cooking

The Product Coalition

The better you are, the less you follow a recipe and the more you experiment with new methods Continue reading on ». careers product-management work

7 Project Management Principles Product Managers Can Learn From


Product managers often think of project managers as tactical professionals. This is only partially true, but it’s an understandable misconception. When they work together on a product, the product manager supplies the strategic plan. The project manager turns that plan into a list of tasks and other tactical details. But project managers also apply a set of strategic principles to their work. In fact, many project management principles are universal and can benefit other teams.

You’ve Been Framed: How The Framing Effect Impacts UX Testing & Design Choices

AB Tasty

Framing Effect is like mercury and can slip through the tiniest of cracks and result in inaccurate decisions. But it can also be used to accomplish some research goals. Find out in this post.

How to Conduct a Brand Research – Practical Guide with a Case Study

UX Studio

How you present yourself to the world, visually and in terms of message, constitutes a real science and many companies do a good job of that. Still, how users react to your brand strategy lies relatively out of your hands.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

User onboarding strategies that work – and mistakes to avoid

Inside Intercom

Simply signing up users means nothing if you’re not helping them understand how they can actually achieve what you’ve promised. Even the strongest customer testimonials won’t prevent churn if people don’t understand how to use your product.

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Becoming a Product Leader: Leading Product Success in the First 100 Days

Product Management Unpacked

Early success in your role as a new product leader is essential to establishing the foundation for long-term results. For any new product leader, the first 100 days are vital.

Women in Product Management: Jeannie Griffin, VP of Product and Technology Solutions at BCD Meetings and Events

280 Group

For our next installment of the Women in Product Management Series I interviewed Jeannie Griffin, Vice President of Products and Technology Solutions at BCD Meetings and Events. To read the entire series on Women in Product Management make sure to? sign up for our newsletter. How did you get into product management? I love telling this story.?

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Portfolio Product Management: The Up Side You Didn’t Consider (Video)

Proficientz – Product Management University

Portfolio product management defies conventional product management wisdom. It’s true that if every product is successful, your company will be successful. In B2B though, what’s best for every product may not be the best or most valuable thing for the customer organization or yours.

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Are you a Data Science hero?—?aka BADIRist?

Piyanka Jain

Are you a Data Science hero?—?aka aka BADIRist? One of my colleagues is a big fan of detective stories and Sherlock Holmes. One day we started talking about Sherlock and what it would look like if Sherlock transitioned his career to become an analyst or data scientist?

Embedded BI and Analytics: Best Practices to Monetize Your Data

Speaker: Azmat Tanauli, Senior Director of Product Strategy at Birst

By creating innovative analytics products and expanding into new markets, more and more companies are discovering new potential revenue streams. Join Azmat Tanauli, Senior Director of Product Strategy at Birst, as he walks you through how data that you're likely already collecting can be transformed into revenue!

Talking About Data Science by Jenessa Lancaster

Mind the Product

Jenessa Lancaster is a data scientist at Ocado Technology. In this ProductTank London talk, she discusses the importance of communicating data concepts to non-specialist audiences. We live in promising times for data science in business development.

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How To Build a Successful Customer Support Team

AB Tasty

Why is Customer Support Important? Put simply, poor customer support will cost you. This facet of your business contributes to clients’ Read more. This article was originally posted on AB Tasty as How To Build a Successful Customer Support Team. Uncategorized User Experience

Business Requirements vs. Value Propositions: Is There Any Difference?

Proficientz – Product Management University

Business requirements and value propositions are one and the same. What’s different is the purpose for which they’re written. Business requirements are written to communicate the WHO, WHAT & WHY value that’s required to justify building new products and features.

Why you’re better off exporting your data to Redshift Spectrum, instead of Redshift


I’m a Software Engineer at Mixpanel, working on our data export pipeline. My focus is on making it as easy as possible to send the data you collect in Mixpanel, to your destination of choice.

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

Why Data is key in Building a Company That Learns

Mind the Product

Facing uncertainty is a company’s biggest challenge. It doesn’t matter whether you’re in a startup or an established company, when you start work on a product, you need to validate your problem, your solution, and find your market. When you scale, uncertainty arises in the form of change – your market changes, your users’ needs change, and your organization changes. With that in mind, the most decisive tool you have when facing uncertainty is knowledge.

The Next Generation of Customer Success Leadership


Which starship Enterprise captain is your favorite: Kirk or Picard? I embedded a poll here just for kicks; can’t wait to see the results. (If If your captain is losing, share this post with your Trekkie friends! And my apologies to Archer, Pike, and Riker fans.). Choose your captain. James T.

Product Roles, Part 5: Component Teams to Create Slices

Johanna Rothman

As I've written these product role posts, a number of you have asked about how to use component teams. You might have a security team. Maybe a performance team. Regardless of my desire, you have component teams. You want a more agile approach to manage the interdependencies among the teams.

Why Are Consumers so Hungry for Meal Kit Delivery Services?


Meal kit delivery companies, such as Blue Apron and HelloFresh, make it easy for people to cook high quality meals at home. Customers get new recipes that they might not have thought of before, and the perfect amount of each ingredient that they need to cook the meal.

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Nine companies share 30+ best practices for creating embedded analytics products

In this 4-part series, product and technology leaders share insights for successfully going to market with a data product. Download the eBook now, and find out how you can embed analytics in your solution, from building your business case to designing and launching your product.

Popular Misconceptions of the Product Craft by Sherif Mansour

Mind the Product

In this entertaining and insightful talk from Mind the Product Singapore 2019, Sherif Mansour, Distinguished Product Manager at Atlassian, shares some common misconceptions about the product management craft, how we need to think differently about those issues, and what we should be doing instead.

What is Product Leadership?—?really?

The Product Coalition

What is Product Leadership?—?really? really? Photo by rob walsh on Unsplash With so many Product Management articles out there, let’s talk ‘Product Leadership’ for a change. As so often, it’s better to start with what it is not. It’s NOT about UI, UX or even engagement or retention?—?What

Product Roles, Part 4: Product Orientation and the Role of Projects

Johanna Rothman

Many people in the agile community promote a product orientation over a project orientation. That's possible because an organization has product or feature teams. That works until you have more products than teams. That's when you might still need projects to accomplish everything.

TEI 226: Creating product roadmaps, Part 2 – with Bruce McCarthy

Product Innovation Educators

Creating a product vision of the future that’s awesome for everyone. Product roadmaps are frequently used badly, almost as handcuffs for product managers. A year ago we explored roadmaps and how they should be used with Bruce McCarthy.

Top 10 industries for monetizing data: Is yours one of them?

Find out which industries, use cases, and business applications are the best opportunities for data monetization. Understand what data is being monetized, who wants it, and why. Use data you already own to create new revenue sources. Download the eBook today!

Product Management, a Risky Business by Lucie McLean

Mind the Product

Lucie McLean, Head of Children’s Product at the BBC, kicked off her #mtpengage Manchester talk with a nostalgic trip involving TV character Mr Benn – who keeps going back to the same costume shop to equip himself for a party which he may or may not attend.

The ugly side of growth – how to scale your sales team sustainably

Inside Intercom

If you’re reading this, you might be familiar with Paul Graham’s famous article “ Startup=Growth ,” where he lays out the difference between traditional businesses and startups. Paul Graham puts it like this: “A startup is a company designed to grow fast”.

Engagement Benchmarks for Travel App Success


What if you could get a daily pulse on how your customers feel and how that changes over. What if you could watch how customer sentiment changes in real-time following. version releases, feature releases, and more?

Product Love Podcast: Kyle Poyar, VP of Market Strategy at OpenView


Is pricing a dark art? It’s not taught in business schools, nor is it a skill that people are trained on. It evokes a weird kind of sentiment among those involved because it is risky. But luckily, I found someone who could talk about pricing for hours. This week on Product Love, I talked to.

Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. We'll explore the challenges, solutions, and hands-on techniques for becoming a successful "agent of change" within a well-established product culture. We'll examine the importance of UX and user-centric feature analysis, the adaptation of Agile Methodologies to the creative process, as well as a way to drive successful culture change for setting expectations and winning approvals with cross-functional stakeholders. Innovation and Leadership go hand in hand. Join Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies, as we assess some case studies to see how to lead with a clear strategy well-defined tactics, and an unbiased understanding of the fundamental question: "why are you innovating?"

Effectively Using A/B Testing

The Product Coalition

It can end up being a hammer and everything looks like a nail. Here are some thoughts on how to use it effectively. Continue reading on ». product-management testing computer-science technology

Guru’s Rick Nucci on using automation to scale your customer experience

Inside Intercom

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs.

5 Career-Boosting Tips From Product Management Experts


We asked our Pulse 2019 speakers for the best advice they’ve ever received and we’re sharing it with you so you can take your product and career to the next level. As part of an ever-changing industry, it’s up to all of us to share what works, what doesn’t, and what we’re still trying out.