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This post references out latest e-guide, Customer Feedback is Everywhere: The Ultimate Guide to Omnichannel Feedback Collection . You can read the full (and free) e-guide, here ! Organizations that rely on a single-channel feedback approach may overlook valuable insights. These missing insights are crucial for understanding customer needs and expectations.
You’ve got your product out in the market. Now’s the time to iterate. But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? And, how do you also tell the difference between what feedback to incorporate?
👋 Welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Lennybot | Podcast | Courses | Hiring | Swag Subscribe now Annual subscribers get a free year of Perplexity Pro, Notion, Superhuman, Linear, and Granola , along with access to the entire 5-year back catalog and a thriving members-only Slack community.
AI evaluations are essential for product managers to ensure the reliability, ethics, and effectiveness of AI systems. By assessing elements like accuracy, bias, and transparency, these evaluations mitigate risks and enhance user trust. Implementing structured evaluations supports strategic decision-making, aligning AI integration with business goals and compliance standards, ultimately safeguarding product success.
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
Behind every click, scroll, and pause, there’s a story. Are you interpreting it correctly? A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? While a lengthy session could indicate strong involvement, it could signal frustration from confusing navigation. Quantitative data alone doesn’t reveal intent, only outcomes.
How an AI-powered fashion startup achieved product-market fit Watch on YouTube TLDR In this episode, we’re joined by Anya Cheng, former product leader at Meta, eBay, McDonald’s, and Target, and current founder of the AI-powered fashion startup Taelor. Her journey from corporate product management to successful startup founder offers valuable lessons for product managers and innovators.
How an AI-powered fashion startup achieved product-market fit Watch on YouTube TLDR In this episode, we’re joined by Anya Cheng, former product leader at Meta, eBay, McDonald’s, and Target, and current founder of the AI-powered fashion startup Taelor. Her journey from corporate product management to successful startup founder offers valuable lessons for product managers and innovators.
The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Asking the right product discovery questions helps uncover the deeper needs driving user behavior and expectations. Without a clear understanding of these factors, products risk failing to meet real-world demands.
Charles Roels, Head of Product at a newly founded “Stealth Startup”and a dedicated scuba diver shares a simple but powerful way to ensure alignment across teams: ask one key question. “Can you describe, in your own words, what you think were working toward?” [link] [link] “How I PM” is a series where product managers, of all levels and experiences, share tips and tricks on their approach to product management.
How It All Started: A Childhood Rooted in Product Thinking Nicole: Welcome, Sahara. Lets start with how you got into Product Management. Sahara: I feel like Ive been in Product Management since I was a child! My parents owned a caf, and as an entrepreneurial family, we kids all pitched in. My job was creating. The post From Caf Menus to SaaS Roadmaps: Sahara Muradi’s Journey into Product Management appeared first on Productside | Product Management Courses & Training.
How AI can bridge the communication gap by shifting from automation to collaboration Photo by Brett Jordan on Unsplash Theres endless talk about how designers should use AI. It can speed up research, generate mockups, or even write front-end code. But thats not the real opportunity. The hardest part of design isnt designingits explaining design decisions to people who dont think like designers.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
In this week’s conversation on The Product Experience podcast, Yorai Gabriel discusses the concept of ‘drama’ in the context of innovation and product management. He explores how drama arises from tensions and conflicts within teams, particularly in diverse and creative environments. Gabriel highlights the importance of understanding these dynamics to turn drama into a productive Read more » The post How to use conflict to solve product problems – Yorai Gabriel (Auth
In this episode of “Product Excellence: Insights from Award-Winning Leaders | Strategies for Success,” Drew Falkman dives into the growing field of product operations (product ops). Drew explains how product ops focuses on operationalizing product management processes and data to remove inefficiencies and improve collaboration across teams.
In this episode, Rina Alexin chats with Brian Fugere , a product veteran whos led M&A strategies at Symplr and beyond. They dive into the good, bad, and downright shocking sides of acquisitionscovering why some deals fail, how to avoid due diligence pitfalls, and tips for making cultural integration actually work. Whether youve been through M&A chaos or are bracing for your first, this episode is packed with hard-earned wisdom.
Listen now on Apple , Spotify , and YouTube. Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Productboard —Make products that matter • Wix Studio —The web creation platform built for agencies — Keith Coleman (VP of product) and Jay Baxter (founding ML engineer), the minds behind Community Notes, reveal how a small, scrappy team inside Twitter/X built the most trusted crowdsourced information system on the i
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Its a cry you hear from product leaders all over Europe – product people need to improve their commercial skills. They should be able to understand and navigate the business, financial, and market dynamics of a companys success so that they can make decisions to maximise revenue, profitability, and market growth all the while aligning Read more » The post Why thinking commercially is now an essential skill for product managers appeared first on Mind the Product.
In this episode of “Product Excellence: Insights from Award-Winning Leaders | Strategies for Success,” David Clements highlights the difficulties of managing communication between onshore and offshore teams using collaborative tools like Jira, Confluence, Slack, and Google Suite. David discusses how the lack of integration between these tools can lead to confusion, outdated information, and miscommunication, and he offers insights into improving workflow synchronization for remote te
Table of Contents What Happens When We Prioritize Diversity in Product Management Diversity, Inclusion, and Belonging is Product Leadership The Changing World Demands Inclusive Products Intentional Hiring Creates Better Products Neurodiversity is a Strength, Not an Afterthought Fostering Belonging Through Leadership and Mentorship Inclusive Products Win Diversity is inevitable.
Data is great, but it doesnt tell you everything you need to know. As a product manager, you need to go beyond numbers and dig into how users are actually moving around in your product. Thats why session replays are an irreplaceable part of my toolkit. Over the years, Ive used session replays to catch friction points, troubleshoot bugs, refine onboarding flows, and much more.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
The month of February is all about settling into the year ahead after the January blues. In February, we published a range of content on Mind the Product to help you do exactly that, from Product Strategy to keeping you informed of what was happening in the technology space. Curious to see what captured the Read more » The post Hiring trends, Duolingo, and DeepSeek: February’s top product management reads appeared first on Mind the Product.
In 2025, customers wont just buy productstheyll choose the ones they trust. With privacy concerns, AI-driven decisions, and increasing competition, trust is becoming the ultimate differentiator for PMs who want to build lasting customer relationships. So, how can product managers proactively build and protect trust in their products? In our latest Patreon-exclusive article , part of the Roadmap to Mastery Collection , we explore: Why trust is now a product featurenot just a brand value.
Table of Contents The Role of Diversity in Product Management What is Diversity and Inclusion in the Workplace? Why EDI Matters in Product Management How Diversity Strengthens Product Management Without diversity, there is no innovation or creativity. Diversity and inclusion are not just moral imperatives; they are business imperatives. To build influential people and products, organizations, leaders, and employees must actively champion diverse talent.
There is no such thing as a dumb question. I disagree. Take this question I asked a customer in a CS kickoff call: Can you walk me through the business outcomes you hope to achieve with our product? Or worse: Just confirming, did you buy the standard or the premium package? I wasnt incompetent. Its just that our Sales-to-CS handoff was broken. CS wasnt looped into deals before closed, CRM notes were threadbare, and there was no Gainsight.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Diversity and inclusion in product management drive innovation, foster creativity, and enhance customer trust, leading to more impactful and competitive products. Read more » The post Embracing diversity is product management appeared first on Mind the Product.
With AI automating workflows and tools making data analysis seamless, what will truly set product managers apart in 2025? Soft skills. While technical skills are still essential, the ability to influence, negotiate, tell compelling stories, and lead with empathy is now a critical differentiator. PMs who master soft skills will be the ones who align teams, drive strategy, and build products that truly make an impact.
Finding the right opportunity or the perfect candidate can be challenging in todays competitive market. Thats why Ive curated a list of three top product manager openings at data-driven companies, along with standout candidates who are ready to make an impact. Whether youre hiring or job hunting, this roundup is designed to save you time and connect you with the best options available.
At Gainsight, our purpose is to be living proof that you can win at business while being Human-First. Thats why Diversity, Equity, and Inclusion (DEI) remains a top priority going into 2025. For Black History Month, wed like to take the opportunity to shine a spotlight on some of our friends in the Customer Success (CS) space, who are making waves and establishing themselves as powerful leaders and change agents.
In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.
Learn key A/B testing pitfalls and best practices in e-commerce CX through real-world case studies, ensuring effective experiment design for impactful customer experiences. Read more » The post Beyond launch metrics: Two case studies in crafting A/B tests appeared first on Mind the Product.
In this episode of the Product Coalition podcast, Jay Stansell interviews Jared Peterson, a behavioral scientist and co-founder of Nuance Behavior. They explore the intersection of behavioral science and product strategy, discussing key concepts such as motivation, decision-making, and user engagement.
The goal of account expansion is simple: maximizing revenue. But solving this puzzle varies depending on who you ask: For product teams, it can be challenging to generate expansion revenue directly. For sales teams, its a struggle to close without having relevant data or contacts. For customer success managers, doing whats best for the customer and reaching expansion quotas is conflicting.
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