Sat.Aug 01, 2020 - Fri.Aug 07, 2020

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Machine Learning for Product Managers – A Quick Primer

Mind the Product

Currently, there are thousands of products, apps, and services driven by machine learning (ML) that we use every day. As was reported by Crunchbase, in 2019 there were 8,705 companies and startups that rely on this technology. According to PWC’s research, it’s predicted that ML and AI technologies will contribute about $15.7 trillion to global GDP by 2030.

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How Assumptions Mapping Can Focus Your Teams On Running Experiments That Matter

Strategyzer

You’ve finally managed to get your teams excited about experimentation. But how do you focus that excitement into designing experiments that matter? We’ve observed newly motivated teams running landing pages or interviews, only to ignore the riskiest assumptions in their strategy. While testing can be a powerful tool, you’ll need to focus your teams’ experimentation efforts on high risk areas.

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How to Implement Testing in Production

Split

Testing in production is becoming more and more common across tech. The most significant benefit is knowing that your features work in production before your users have access. With feature flags, you can safely deploy your code to production targeting only internal teammates, test the functionality, validate design and performance, fix any bugs or defects, and then turn the feature flag on and allow your users to access it already knowing that it works in production.

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Why Mobile Customer Feedback is More Important than Ever for Finance Brands

Alchemer Mobile

Mobile-first finance companies are disrupting the market left and right – especially in light of the COVID-19 pandemic. While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Your Customer Testimonials Are Missing a Wheel

Product Management University

All customer testimonials pretty much follow the same blueprint. Customer background. The problem the customer was facing before our solution. Our solution and how it solved the problem. Benefits to the customer and success metrics. These elements are important parts of the story, but they still beg the question, So what? The Playbook: Customer Testimonials: The Wheel That’s Missing.

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??How Code for America uses Intercom to bridge the gap between people and government

Intercom, Inc.

At Intercom, we’ve been truly inspired by our customers during these trying times and how they’re helping people in need. One shining example is Code for America. Here’s their story. As global unemployment rates continue to grow, people are looking to government for guidance, reassurance, and financial assistance. In the US, individuals who have recently lost their job or whose income has been impacted can apply for government benefits.

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21 Mobile Product Management Resources

Alchemer Mobile

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. The Apptentive community has been on the front lines of the changes to mobile product management, and as a result, has been eager for content to advance their skills.

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Deciding to be a Product Manager

The Product Guy

Addressing the gap between understanding of product manager and customer — a great motivator to become one. Watch and learn more from product management expert, Tanya Koshy.

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What World Class Product Management Teams Do Differently, By Jeff Lash

Mind the Product

In this ProductTank San Francisco talk, Jeff Lash (VP & Group Director at SiriusDecisions – acquired by Forrester) gives some insight into high-performance product management teams. Studying high-performance teams is important, but one must understand what the right things to replicate are. His key points include: Customer Understanding Product Portfolio Investment Decisions Product Innovation and Lifecycle Process [.].

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Customer experience versus efficiency – why support leaders shouldn’t have to choose

Intercom, Inc.

As a business grows, most support leaders will be challenged to answer this seemingly trick question: can you provide a best-in-class customer experience…but at a lower cost? Not long ago, answering this question meant veering in one of two directions. If you said “no,” you had to find a way to justify having really happy customers at an equally high cost.

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Your Customer Testimonials Are Missing a Wheel

Product Management University

All customer testimonials pretty much follow the same blueprint. Customer background. The problem the customer was facing before our solution. Our solution and how it solved the problem. Benefits to the customer and success metrics. These elements are important parts of the story, but they still beg the question, So what? The Playbook: Customer Testimonials: The Wheel That’s Missing.

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Transitioning to Product Leadership

The Product Guy

Key items to keep in mind when making the transition and what new tasks you’ll be performing when you make the transition. Do you have to advance your career? What does it mean to manage Product Managers? In a recent live stream from one of our mentors of The Product Mentor , Paul Hurwitz, lead a conversation on this topic. We are always looking for more product mentors from all around the world.

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Inclusive Design: Dreams and Disasters by Nancy Douyon

Mind the Product

In this #mtpcon Digital 2020 keynote, Nancy Douyon, Design Ethicist and Product Philosopher, illustrates the importance of unlearning our Nobility Complex, taking our research away from Western cultures and looking at how we can design for underrepresented groups, leveraging our privilege to better serve everyone. Watch the video to see her talk in full.

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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6 Essentials For Setting Up A Home Office During Covid19

The Product Coalition

The rise of flexible job roles, digital tech careers and more freelance opportunities around the world has led more people into working… Continue reading on Product Coalition ».

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Meet Dan Griggs, Intercom’s first CFO

Intercom, Inc.

I’m delighted to welcome Dan Griggs to Intercom as our CFO. He brings extensive financial and leadership experience that will help Intercom continue to scale and deliver on our mission to make internet business personal. As a company, we are at a pivotal moment in our journey. We are seeing record demand for our Business Messenger and increasingly larger businesses are choosing Intercom to build strong relationships with their customers.

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A Founder's Guide to Writing Well

First Round Review

There's a long list of most frequently-cited skills for becoming a successful entrepreneur. One that rarely makes the list is effective writing. Upstart CEO Dave Girouard pens this thoughtful case for the importance of strong writing in the startup world — and his tips for leveling up.

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Leading Product Teams with Success: Learnings from the #mtpcon Session Speakers

Mind the Product

At #mtpcon Digital 2020, we were able to enjoy 18 Breakout Session talks, across three days, from some of the best product people around. We’re be releasing them all (weekly, in groups) and in this selection, you’ll delve into some hard-hitting topics to help you successfully lead teams. Check out the videos to watch sessions [.]. Read More. The post Leading Product Teams with Success: Learnings from the #mtpcon Session Speakers appeared first on Mind the Product.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Product interviews are not about product.

The Product Coalition

Why product management interviews don’t filter for real product skills. Interviews for product management jobs select for smart people, but not good product managers. Almost all PM interviews ask the candidate to walk through a product case. This typically means talking through a hypothetical situation in which they improve an existing product, or design a new one.

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TEI 294: Crafting Customer Experience and Innovation with The CEO Time Machine – with Goeff & Zoe Thatcher

Product Innovation Educators

What product managers need to know to create powerful customer experiences. The experience customers of our products encounter impacts the value they find in our products. The customer experience is intertwined with customers’ perceptions of value. To explore customer experience, I talked with two people who design the customer experience for theme parks, zoos, museums, and other venues.

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Your MVP is Not the Minimum Product

ProductPlan

If you’re a product manager or part of a startup, you’ve likely heard about the Minimum Viable Product concept for getting products to market faster. In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. Those that take the concept of “minimum” face value run the risk of releasing a thin set of features that may get their product to market quickly, yet deliver a poor customer experience and ultimate

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Service Design and Product – Andy Budd on The Product Experience

Mind the Product

One of our favourite pub discussions after a ProductTank is to try and define the difference between a product and a service. (We’re fun like that.) These days, we’re doing all of our meetups and events remotely, so Andy Budd joined us on the podcast to talk about the difference between product managers and service [.]. Read More. The post Service Design and Product – Andy Budd on The Product Experience appeared first on Mind the Product.

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Maximize Supply Chain Spend & Asset Utilization with Innovative Test Automation

Connected devices are emerging at an explosive rate exerting pressure on larger operators; however, some organizations cannot continue to purchase the latest & greatest devices without ramifications. The introduction of automated test technology drives the optimization of supply chain expenditures leveraging forward & reverse logistics paths. Adopting innovative test automation tools addresses these challenges by providing robust solutions for testing the interoperability, performance, & securit

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Should Product Managers Focus on Outcomes over Outputs?

The Product Coalition

We all recognize the words ‘outcome’ and ‘output’, and we all think we know what that means. But arrange them into ‘outcomes vs outputs’ and hand them over to the product management community, and suddenly everyone is talking about them! If you’re someone who builds a product or products, have to make high level strategic product decisions…this is something you need to be thinking about.

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Distributed: Team Building With a Remote Product Team

ProductCraft

In a career longer than I care to admit, I’ve had the pleasure of working with people from quite literally all over the world. I’ve given 5 a.m. Skype training sessions to colleagues in southeast Asia and stayed up late at night hammering out issues with colleagues on the west coast of the US. I’ve. Read more » The post Distributed: Team Building With a Remote Product Team appeared first on ProductCraft by Pendo.

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Behind Razorpay’s Design Thinking: The USERSS Framework

NextBigWhat

We break it all down to 6 steps – Understand, Study, Engage, Reconstruct, Ship and Study. Interestingly enough, their initials form the acronym USERSS (Yeah the final S was necessary. It is one of the pillars Razorpay experience stands on). 2/12. We have defined expectations, output and activities that a designer should do at each stage. Let’s go into each and see how it all figures out. 3/12.

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The Blind Spots of B2B Product Vendors (And How to Fix Them)

Mind the Product

One of the interesting things about developing software in the Business-to-Business (B2B) space is that you often don’t know what users need, even when you think you do. Such blind spots may not be entirely your fault. Early in my career, I developed a software distribution tool for a CRM solution that ran on the [.]. Read More. The post The Blind Spots of B2B Product Vendors (And How to Fix Them) appeared first on Mind the Product.

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Enhance Customer Value: Unleash Your Data’s Potential

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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What I’ve learned from consulting 300+ companies on their product tech stack

The Product Coalition

As a Senior Solutions Consultant at Mixpanel , I speak with a lot of different organizations across sectors?—?and at various levels of maturity?—?about their product and marketing analytics strategy. Although each organization and team may have different product questions to answer or key KPIs to track , there’s one recurring question that they all seem to have: How does product analytics integrate with my current tech stack?

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Product Update: July 2020

Indicative

This month, Americans celebrated Independence Day, Canadians celebrated Canada Day, the French celebrated Bastille Day, and many around the world celebrated Eid al-Adha! Indicative would like to wish everyone safe and happy holidays during this period of outdoor summer fun (and a pleasant winter for our friend south of the equator!). Amidst everything, we managed to roll out some new features and major improvements to help you achieve your results quickly and easily. .

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Your Dev Squads Shouldn’t Be Hitting 100% of Their Sprint Goals

ProductPlan

Goals are a good thing. Without setting goals, we have don’t know what we’re trying to accomplish and have no real way to measure success. They’re directive, motivating, and establish the guide rails around any activity. In the world of Agile, every sprint has goals. These sprint goals make it clear to the entire team what the objective of each sprint is.