UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding UX User Personas UX User personas are the linchpins in the realm of user experience (UX) design and product management, particularly in user-centered design. The challenge?

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Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

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Analytic Tools Feedback Software Reporting Tools Systems Review 98

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

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Reporting Tools Systems Review Enterprise Technical Review 106

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. I realized that I wanted to expand my focus into product management.”. UPMC Enterprises Provides Deep Insight Into Product Management.

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Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Providing educational content to keep users engaged and informed. Encouraging referrals and reviews to expand word-of-mouth.

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Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

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Alchemer Mobile

AUGUST 25, 2020

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. So that leads us back to the purpose of this post: Redefining the role of mobile product managers. What are mobile product management responsibilities? So, why the growth?

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Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

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Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. That’s a big difference from the “ugly, complex, enterprise-only” name-calling that just isn’t true of the elegant, yet powerful, Gainsight platform that thousands of CS and Revenue teams are applying today.

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Split

MARCH 10, 2023

Believe it or not, this is also true of software architecture. Engineers love to crank out code. Why Care About Software Architecture? The Agile Manifesto starts with, and is fairly well summarized with the following sentence: We are uncovering better ways of developing software by doing it and helping others do it.

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Software Review Systems Review Data Visualization Document 98

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

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Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

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Analytic Tools Feedback Software Software Review Data Visualization 52

The Product Coalition

FEBRUARY 26, 2020

There is a lot of confusion out there about product, product management, product owners, product manager. Higher education and training courses are much too often focused on code itself, but in fact there are many more aspects to developing digital products than that. Books Software Project Survival Guide ?—?Steve

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Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Customer onboarding is really a synonym for customer education. What is SaaS customer onboarding software? What to look for in customer onboarding software. Table of Contents.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com. Signup to be a Mentor Today! Meet the mentors….

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Analytic Tools Research Software Enterprise Startups 60

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

UX Studio: Product Management

NOVEMBER 24, 2020

Aplana is a privately held software development company that has been on the market for 20 years. Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . Wandr studio. Echo & Co. Design First. Fuzzy Math.

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Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Managing difficult customers, by ICMI.

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Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? What is Help Center Software? Sound familiar? Userpilot 2.

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Analytic Tools Reporting Tools Customer Communications Software Review 52

eG Innovations

MARCH 9, 2023

Many organizations also use Linux IDEs (Integrated Development Environments) and Linux code editors such as Visual Studio, Eclipse and Atom. This market is particularly price sensitive and continually seeking to lower costs and the effort required for maintenance and management. eG Enterprise v7.2

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Customer Experience User Experience Data Visualization Analytic Tools 86

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Product Management Books #1 – Continuous Discovery Habits [NEW! ].

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Books Research Software Feedback Software Analytic Tools 98

Userpilot

JANUARY 31, 2022

Product management specializations have trended upwards in recent months. These “specializations” often place focus around a specific set of skills or needs a company has, somewhat creating a division within the product manager role. Are we breaking apart the product manager role a bit too much? Product Management Skills.

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Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Companies that use it mostly do so for just high-profile clients—think enterprise customers with big annual contracts. It’s easily scalable and can be automated using no-code self-service tools. You’re not alone.

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Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage. This in turn makes them want to invest time and money into using your software to meet their needs.

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Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation software is a tool that allows you to segment customers based on shared characteristics such as their in-app behavior, the NPS score, completed milestones in the customer journey, etc. Let’s get started!

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Analytic Tools Research Software Data Visualization Reporting Tools 98

The Product Coalition

DECEMBER 25, 2023

I also thank Product Coalition founder Jay Stansell, who has provided a trustworthy and collaborative product management education environment. Why is change management in enterprise software so hard? Users want to use software that will make it easy to collect data. However, there was one big problem.

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Analytic Tools Data Visualization Software Review Customer Experience 120

The Product Coalition

OCTOBER 19, 2020

What are the top companies to hire remote software developers from? Highlights Years of experience in building native and cross-platform applications Pre-vetted engineers and developers for plug-and-play remote teams Highly transparent and collaborative systems for steady progress towards goals 2) Endive Software?—?Creative

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Research Software Technical Review Development User Testing 89

The Basics of Product Management

JULY 21, 2020

We will review each smart glass available today, including the newest entrant, Jio Glass. In fact, even the video promotes this smart glass as an essential tool for effective team management. There was immense potential and genuine use cases in healthcare, education, etc. Smart glasses have been a buzzword for a few years now.

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Technical Review Software Review Feedback Software Product Research 52

The Product Guy

SEPTEMBER 27, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com. Better Products.

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Research Software User Testing Analytic Tools Product Research 148

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. But it can also mean helping customers get more value from a software product.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 4, 2022

So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on! As a SaaS product manager, getting a complete picture of the customer journey and understanding what’s blocking users from advancing further can improve the user experience.

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Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

OCTOBER 11, 2022

While you can use Userpilot for collecting customer data and building segments, Salesforce will be good for customer relationship management software. Demographic segmentation groups your leads according to their age, gender, education, and income levels. What is lead segmentation? Demographic segmentation.

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Feedback Software User Testing Data Visualization Customer Experience 98

Gainsight

FEBRUARY 18, 2022

UiPath is dedicated to delivering the Fully Automated Enterprise. For UiPath, it was a well-established discipline due mainly to their current CFO, who was their first Chief Customer Officer. . It must extend across the enterprise and into their community of practice. Who Is UiPath and What Do They Do Best?

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Technical Review Customer Experience Customer Feedback Software Review 97

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. Customer service KPIs are a set of metrics that measure the performance of the customer service team and customer support management. You should also quickly review and adjust your customer care strategies.

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Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. Say your product is project management software. Let’s begin.

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Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

JANUARY 23, 2024

Want to streamline and automate product management tasks to focus on important positioning strategies? This is by clearly communicating the value of their product and reviewing its alternatives using its authority. For example, let’s say your product is a healthcare management platform. Product manager persona example.

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