Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Enterprise SaaS marketing, however, is a different story entirely. We’re going to teach you how to craft a marketing strategy made for the enterprise sales cycle so you can adapt your sales process.

Enterprise 87

Enterprise Strategy Marketing Outbound 87

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That being said, let’s take a deep dive into one of the most effective strategies to efficiently scale Customer Success: digital customer education. What’s Digital Customer Education?

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Gainsight

FEBRUARY 2, 2024

An online training center serves to train and educate a company’s most valuable assets—their customers. Northpass is now Gainsight Customer Education , and we’re excited to continue innovating together. When products are new and only have a small number of users, white-glove onboarding and education makes sense.

Education 52

Education User Testing Customer Experience Research Software 52

eG Innovations

JUNE 28, 2022

In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students. Facilitating Online Education and Collaboration. What is Moodle?

Reporting Tools 52

Reporting Tools Data Visualization Education Analytic Tools 52

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding UX User Personas UX User personas are the linchpins in the realm of user experience (UX) design and product management, particularly in user-centered design. The challenge?

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

Reporting Tools 105

Reporting Tools Systems Review Enterprise Technical Review 105

Userpilot

JANUARY 10, 2024

Are you an aspiring user onboarding specialist, trying to figure out what the appropriate onboarding manager salary to expect is? Or perhaps you’re a SaaS company looking to hire the perfect onboarding manager with the best qualifications and the right pay. In the UK, an onboarding manager earns an average of £36,223 annually.

Feedback Software 78

Feedback Software Analytic Tools Product Research User Testing 78

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. 10 Best knowledge base software to educate your customers in 2022. Content management.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

MAY 29, 2024

technology, Nir Eyal is a leading expert who educates companies and individuals on the intersection of psychology, technology, and business. Nir Eyal pursued his education at Stanford Graduate School of Business and Emory University. To help with this, Nir adapts the Hook model for enterprise companies in this article.

Books 93

Books Research Software User Testing Customer Experience 93

Gainsight

APRIL 12, 2024

The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. In our field, the composition of Customer Education teams can vary wildly. Who do you choose to build your educational material and program?

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

Gainsight

MAY 23, 2023

This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. ” Currently, all the various functions that B2B customers typically interact with across an enterprise tend to operate in their own functional silos.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Product Management Unpacked

SEPTEMBER 29, 2021

Why Choose Carnegie Mellon for Product Management? It is the first and only university in the United States to offer a Master of Science program in Product Management that draws from curricula of two leading schools. Why the MS in Product Management degree? The problem is there are not enough trained product managers.

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Product Management Product Manager Product Research Healthcare 217

Intercom, Inc.

MARCH 16, 2022

This is why our customers – from small startups to massive, complex enterprises – put their trust in us. We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Systems Review Management 118

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. Immediately when they look at the G2 grid, we ask them additional questions like, “Are you a small, medium, large enterprise?”

Education 123

Education Reporting Tools User Testing Customer Experience 123

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com. Signup to be a Mentor Today! Meet the mentors….

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Personalised demos to educate and persuade customers. The ideal customer profile is big enterprise deals.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

Product Management Unpacked

MAY 27, 2021

“I realized that I wanted to expand my focus into product management.”. He began this new career path by moving from India to Pittsburgh and joining Carnegie Mellon University’s intensive, one-year MS in Product Management program. “I UPMC Enterprises Provides Deep Insight Into Product Management. And it’s CMU.”.

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Healthcare Technical Review Product Management Product Manager 146

The Product Coalition

AUGUST 8, 2017

Enterprise software is in the middle of a design-led revolution. Intuitive interfaces have entered our enterprise lives, much more striking in similarity to their consumer app cousins. Product management (the mini CEO-ness, if you may), is one of the most desired job roles out there. Product-ification, Glorified? Everywhere.

Enterprise 60

Enterprise User Testing Research Software Feedback Software 60

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. No platform existed for B2B companies looking to make educational content available to customers.

Education 40

Education Vision Customer Experience Differentiation 40

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 76

Feedback Software Systems Review CTO Coach Data Visualization 76

Userpilot

SEPTEMBER 14, 2023

What are the different types of product managers? We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond.

Research Software 84

Research Software Analytic Tools Feedback Software Product Research 84

Product Management University

FEBRUARY 12, 2024

As a product marketing manager, the most valuable thing I did for our worldwide sales team was educate them on the market segments where demand for my product was highest. At the time, this was a regular practice as all enterprise software was installed at the customer site. Promo codes weren’t a thing yet.

Product Marketing 147

Product Marketing Marketing Customer Experience Differentiation 147

Alchemer Mobile

AUGUST 25, 2020

We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. So that leads us back to the purpose of this post: Redefining the role of mobile product managers. What are mobile product management responsibilities? So, why the growth?

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

The Product Guy

DECEMBER 15, 2019

The Product Management Awards (#TPMAS) are the leading international award honoring excellence in Product Management. Jenna Gaudio is the Vice President of Product Management at Vydia, the award-winning tech company empowering content creators and their teams. Join me in congratulating this year’s winners! Jenna Gaudio. ?Jenna

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

The Product Coalition

JULY 3, 2018

Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs. With Support Hero, you can easily create, import, and manage our support resources.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

The Product Coalition

MARCH 26, 2019

Understanding how B2B product management is a different ball game altogether Product folks who have worked on the early stage enterprise products may relate with the title. Building an enterprise product is a whole lot different from building a consumer product. And enterprise is not an individual.

Enterprise 60

Enterprise User Testing Analytic Tools Research Software 60

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

ProductPlan

AUGUST 15, 2019

Among those filling non-executive technical roles, enterprise architects, in particular, must be able to speak to a broad audience about a variety of topics. Challenges enterprise architects face. For enterprise architects, this presents a few challenges. Why storytelling is so important to enterprise architects.

Enterprise 59

Enterprise Technical Review User Friction Weak Development Team 59

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. We’ve written a lot—and I mean A LOT—of content focused around mobile product management. What Is Mobile Product Management?

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

DECEMBER 10, 2023

Looking for a good customer experience management tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer experience management on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Experience 52

The Product Guy

MAY 21, 2020

On top of those things, this is a story that shows you how that pint helped me, and how it most definitely can help you, on your path of learning and growing as a Product Manager. Maybe with other roles it is different, but with the rare role of Product Manager, you will move away from most of your friends, in terms of profession. .

Product Management 187

Product Management Product Manager Management Management 187

Alchemer Mobile

NOVEMBER 10, 2022

Unify data and simplify partner integrations with enterprise-class security and reliability. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

APRIL 22, 2024

Hubspot offers extensive education to drive customer success. From small teams to large enterprises, Miro offers solutions that address their challenges. For instance, enterprise clients have access to bespoke features, priority support, and higher levels of security. Loom creates FOMO through its reverse trial.

Feedback Software 77

Feedback Software Product Research Customer Experience Strategy 77

Product Management University

NOVEMBER 14, 2022

For example, if you’re marketing the value of your “enterprise financial management” portfolio to hospitals, you’d communicate how it ultimately gives them a competitive advantage (better patient experience) via greater financial flexibility to execute their top strategic priorities. Product Marketing is Key to Portfolio Marketing.

Marketing 147

Marketing Product Marketing Reporting Tools Healthcare 147

Mind the Product

FEBRUARY 2, 2021

Katie Saindon, Senior Manager of Product Management at GE Healthcare, is one of them. Katie Saindon, Senior Manager of Product Management at GE Healthcare, is one of them. In this episode, sponsored by Yellowfin , listen to learn about: * Enterprise Product Management. Quote of the Episode.

Feedback Software 158

Feedback Software Product Research Healthcare Technical Review 158

ProductPlan

MARCH 5, 2021

The product manager career path is an exciting one with lots of possible on- and off-ramps. According to LinkedIn, interest in product management has doubled in the United States in the past 5 years. This post will look at six typical roles a product manager might find themselves in throughout their product management career.

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User Testing Product Research Product Management Product Manager 132